BCM won't create database - any answers?

[Guest]

I've installed BCM, it's not disabled but not showing in outlook. When I try
to create the database it comes up with an error message 'database creation
failed'. Can anyone help with this please?
AOH

 

[Raul]

Hi Adrienne

When you go start > run > servcies.msc what is the status of the
MSSQL$MICROSOFTSLMIZ or MICROSOFT$MICROSOFTBCM is it set started

aslo can you check out the following link

http://support.microsoft.com/kb/840018/en-us

 

[Guest]

Hi Raul,

Thanks for getting back to me. I've checked the status and it is set to
started. I've also checked the link and tried to follow the instructions but
I don't have permission to rename the file as directed. I'm not sure what I
can do next to resolve this issue. When I try to create the database I just
get the database creation failed notification, then a service entry: user
cancelled message.

Thanks,
Adrienne