BCM shutting down over and over and over and over

  • Thread starter Thread starter TheMurf
  • Start date Start date
T

TheMurf

Well, I thought I finally made it through one day without BCM locking up and
shutting down. But I made the fatal mistake of trying to update one more
contact before going to bed. I entered a name inthe search field and hit
enter and BCM shut down and sent off the prerequsite report to MS. If it has
done this once since the 07 upgrade it has done it 500 times. Is there a fix
onthe way? Jim
 
Well, I thought I finally made it through one day without BCM locking up and
shutting down. But I made the fatal mistake of trying to update one more
contact before going to bed. I entered a name inthe search field and hit
enter and BCM shut down and sent off the prerequsite report to MS. If it has
done this once since the 07 upgrade it has done it 500 times. Is there a fix
onthe way? Jim
Click to expand...

Look in the prerequsite report. Is it Bcm, Outlook, or Windows Search
choking? Look in the Windows Event log. There should be an error event
at the same time it sent the report to MS, with a Watson bucket error
number, or something like that. Get that number. Then you'll have a
precise issue to report to Microsoft, and the more people bring up a
specific issue, the likelier it is to be fixed.

Here's some more info about the info being uploaded, these are windows
CE docs, but the info applies to all Windows.
http://msdn2.microsoft.com/en-us/library/aa935778.aspx and
http://msdn2.microsoft.com/en-us/library/aa935767.aspx
And more on getting a log of the crash
http://support.microsoft.com/kb/308538/
 
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