BCM seems to have "disappeared"

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  • Start date Start date
G

Guest

I've set up accounts, contacts and opportunities and have produce reports.
However BCM now seems to have "disappeared". It is enabled (in Help->About)
but I can't access any features or the BCM help menue.
 
If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook. You
can also check Help | About Microsoft Outlook | Disabled Items.
 
Sue,

Many thanks. I backed up the registry, made the change and then restarted
Outlook. I get an error message, "Managed MAPI Service Catastrophic Failure"
that says "Unknown error". When I close it, it keeps coming back. After
seven times it quites coming back. The rest of Outlook seems to run normally
(at least the parts of it I am using) but no BCM. --MGee
 
If BCM does not load even after you edit the LoadBehavior registry value, or
if the database does not load, you should initiate a support incident with
Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail copy of Office.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
I have received the error "Managed MAPI Service Encountered a Catastrophic
Failure." Is there any update on a solution for this error?

I have a retail upgrade copy of Office 2003 Professional with Business
Contact Manager. But I am still expected to pay for my request, and never
have made a request before.

Thanks!
 
Bradley,

Same with me, you get a couple of incidents so I was able to use one of
them.

They took me through a number of possible fixes. The last one was to create
a new profile. That worked. (Not sure if that was the only problem, and
certainly not sure whether yours is a corrupted profile, but you might try
just creating a new profile and see if that clears it up.)

Good luck, --Mike
 
I followed the directions you just gave me and creating a new profile was the
solution. The only thing I had to be sure of was to import my email from the
old data file.

I think this could easily have been done by selecting the old data file in
Mail in the Control Panel.

Thanks!
 
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