B
Bryan
Need help making BCM work again with Outlook 2007 after some Microsoft
updates...
I have upgraded Outlook 2003 to Outlook 2007 about a month ago to take
advantage of the BCM features.
The Outlook has since been running a bit slower and at times, when opening
Outlook, I get a message that the database wasn't closed properly, although
it typically closes just fine.
The day before yesterday, MS Live Update downloaded and installed a number
of updates. Yesterday morning, Outlook froze when I tried to open it, and
after a few seconds, all the tasks in the To-Do Bar disappeared from view...
had to use Task Manager to close the application.
Here is what I tried to do... still need help:
I did not have my disks handy, so first tried the following with Restart
after each one:
- Doing a complete virus / spyware sweep with Norton 360
- Rolling back the updates (not all were "uninstallable")
- Uninstalling all known add-ins
- Stopping file indexing to save memory
- Reducing SQL database memory requirements
- Removing .obi and .dat files from the Outlook directory (in case a sharing
conflict was causing the freeze)
Then with the disks:
- Repair Outlook
- Install all other MS Office 2007 programs (I was only using Oulook 2007
before)
- Reinstall Outlook and updates
- Repair BCM
No effect.
Then I uninstalled BCM - and Outlook was working just fine, but I lost all
the contacts I moved into BCM.... and I really need the BCM functionaliy.
Then tried to reinstall BCM - again, Outlook froze upon opening and tasks in
To-Do Bar disappeared (from view, not from database)
There was also one interesting side effect while I was mucking around:
- When I opened up Internet Explorer (seeimingly unrelated program), the
icons associated with web sites were all different, e.g. instead of "E"
pictures for Economist.com website, I had "M" which looked like a Microsoft
symbol for this website.
I am using Sony Vaio notebook VGN-FZ140E, Intel Core 2 Due T1700, with 2GB
RAM, Vista Home Premium.
Any suggestions?
updates...
I have upgraded Outlook 2003 to Outlook 2007 about a month ago to take
advantage of the BCM features.
The Outlook has since been running a bit slower and at times, when opening
Outlook, I get a message that the database wasn't closed properly, although
it typically closes just fine.
The day before yesterday, MS Live Update downloaded and installed a number
of updates. Yesterday morning, Outlook froze when I tried to open it, and
after a few seconds, all the tasks in the To-Do Bar disappeared from view...
had to use Task Manager to close the application.
Here is what I tried to do... still need help:
I did not have my disks handy, so first tried the following with Restart
after each one:
- Doing a complete virus / spyware sweep with Norton 360
- Rolling back the updates (not all were "uninstallable")
- Uninstalling all known add-ins
- Stopping file indexing to save memory
- Reducing SQL database memory requirements
- Removing .obi and .dat files from the Outlook directory (in case a sharing
conflict was causing the freeze)
Then with the disks:
- Repair Outlook
- Install all other MS Office 2007 programs (I was only using Oulook 2007
before)
- Reinstall Outlook and updates
- Repair BCM
No effect.
Then I uninstalled BCM - and Outlook was working just fine, but I lost all
the contacts I moved into BCM.... and I really need the BCM functionaliy.
Then tried to reinstall BCM - again, Outlook froze upon opening and tasks in
To-Do Bar disappeared (from view, not from database)
There was also one interesting side effect while I was mucking around:
- When I opened up Internet Explorer (seeimingly unrelated program), the
icons associated with web sites were all different, e.g. instead of "E"
pictures for Economist.com website, I had "M" which looked like a Microsoft
symbol for this website.
I am using Sony Vaio notebook VGN-FZ140E, Intel Core 2 Due T1700, with 2GB
RAM, Vista Home Premium.
Any suggestions?