BCM 2007 - home page is empty

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
 
Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]
 
New install of Office Professional 2007 then followed by BCM 2007. It has
been like this from the start.

Monica Tsang (MSFT) said:
Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
Click to expand...
Click to expand...
 
Hi Robert

I'm not sure how you can get into that state with a fresh install, but you
can try one of the following options and if any of them fixes your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
New install of Office Professional 2007 then followed by BCM 2007. It has
been like this from the start.

Monica Tsang (MSFT) said:
Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

Monica Tsang (MSFT) said:
Hi Robert

I'm not sure how you can get into that state with a fresh install, but you
can try one of the following options and if any of them fixes your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
New install of Office Professional 2007 then followed by BCM 2007. It has
been like this from the start.

Monica Tsang (MSFT) said:
Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
Hi Robert

The 4 tabs not showing up properly is a sympton of your BCM addin not loaded
properly within Outlook. Are you seeing other folders (i.e. Accounts,
Business Contact, Opportunity)? You can access other folders by going to the
Business Contact Manager menu > (i.e. Business Contacts ...) If you are not
seeing other folders, it is likely that your BCM has been disabled. You can
re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the
dialog, you can simply re-enable it.

Thanks
Monica Tsang [MSFT]

Robert (AAT) said:
Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

Monica Tsang (MSFT) said:
Hi Robert

I'm not sure how you can get into that state with a fresh install, but you
can try one of the following options and if any of them fixes your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
New install of Office Professional 2007 then followed by BCM 2007. It has
been like this from the start.

:

Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
BCM is not disabled.
I can select any of the options from the BCM drop down menu in OL.

However, when I take the first option "Business Contact Manager Home ALT M",
then I get 4 empty tabs.




Monica Tsang (MSFT) said:
Hi Robert

The 4 tabs not showing up properly is a sympton of your BCM addin not loaded
properly within Outlook. Are you seeing other folders (i.e. Accounts,
Business Contact, Opportunity)? You can access other folders by going to the
Business Contact Manager menu > (i.e. Business Contacts ...) If you are not
seeing other folders, it is likely that your BCM has been disabled. You can
re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the
dialog, you can simply re-enable it.

Thanks
Monica Tsang [MSFT]

Robert (AAT) said:
Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

Monica Tsang (MSFT) said:
Hi Robert

I'm not sure how you can get into that state with a fresh install, but you
can try one of the following options and if any of them fixes your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

:

New install of Office Professional 2007 then followed by BCM 2007. It has
been like this from the start.

:

Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
Hi Robert

Have you tried logging out from your user account or rebooting? If so, then
re-installing will be one of the last options.

You can also enable BCM logging by doing the following:
1. Select the Help menu > About Business Contact Manager
2. Select the 'Enable Logging for BCM' checkbox. Click OK
3. Repeat steps in which got you to the current BCM state
4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log file.

You are welcome to send me the log file, and I can try to debug your problem.

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
BCM is not disabled.
I can select any of the options from the BCM drop down menu in OL.

However, when I take the first option "Business Contact Manager Home ALT M",
then I get 4 empty tabs.




Monica Tsang (MSFT) said:
Hi Robert

The 4 tabs not showing up properly is a sympton of your BCM addin not loaded
properly within Outlook. Are you seeing other folders (i.e. Accounts,
Business Contact, Opportunity)? You can access other folders by going to the
Business Contact Manager menu > (i.e. Business Contacts ...) If you are not
seeing other folders, it is likely that your BCM has been disabled. You can
re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the
dialog, you can simply re-enable it.

Thanks
Monica Tsang [MSFT]

Robert (AAT) said:
Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

:

Hi Robert

I'm not sure how you can get into that state with a fresh install, but you
can try one of the following options and if any of them fixes your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

:

New install of Office Professional 2007 then followed by BCM 2007. It has
been like this from the start.

:

Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
where do I send it to?

Monica Tsang (MSFT) said:
Hi Robert

Have you tried logging out from your user account or rebooting? If so, then
re-installing will be one of the last options.

You can also enable BCM logging by doing the following:
1. Select the Help menu > About Business Contact Manager
2. Select the 'Enable Logging for BCM' checkbox. Click OK
3. Repeat steps in which got you to the current BCM state
4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log file.

You are welcome to send me the log file, and I can try to debug your problem.

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
BCM is not disabled.
I can select any of the options from the BCM drop down menu in OL.

However, when I take the first option "Business Contact Manager Home ALT M",
then I get 4 empty tabs.




Monica Tsang (MSFT) said:
Hi Robert

The 4 tabs not showing up properly is a sympton of your BCM addin not loaded
properly within Outlook. Are you seeing other folders (i.e. Accounts,
Business Contact, Opportunity)? You can access other folders by going to the
Business Contact Manager menu > (i.e. Business Contacts ...) If you are not
seeing other folders, it is likely that your BCM has been disabled. You can
re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the
dialog, you can simply re-enable it.

Thanks
Monica Tsang [MSFT]

:

Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

:

Hi Robert

I'm not sure how you can get into that state with a fresh install, but you
can try one of the following options and if any of them fixes your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

:

New install of Office Professional 2007 then followed by BCM 2007. It has
been like this from the start.

:

Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
OK, I have now uninstalled and re-installed BCM and I am still looking at 4
empty tabs.

What is next?



Monica Tsang (MSFT) said:
Hi Robert

Have you tried logging out from your user account or rebooting? If so, then
re-installing will be one of the last options.

You can also enable BCM logging by doing the following:
1. Select the Help menu > About Business Contact Manager
2. Select the 'Enable Logging for BCM' checkbox. Click OK
3. Repeat steps in which got you to the current BCM state
4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log file.

You are welcome to send me the log file, and I can try to debug your problem.

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
BCM is not disabled.
I can select any of the options from the BCM drop down menu in OL.

However, when I take the first option "Business Contact Manager Home ALT M",
then I get 4 empty tabs.




Monica Tsang (MSFT) said:
Hi Robert

The 4 tabs not showing up properly is a sympton of your BCM addin not loaded
properly within Outlook. Are you seeing other folders (i.e. Accounts,
Business Contact, Opportunity)? You can access other folders by going to the
Business Contact Manager menu > (i.e. Business Contacts ...) If you are not
seeing other folders, it is likely that your BCM has been disabled. You can
re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the
dialog, you can simply re-enable it.

Thanks
Monica Tsang [MSFT]

:

Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

:

Hi Robert

I'm not sure how you can get into that state with a fresh install, but you
can try one of the following options and if any of them fixes your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

:

New install of Office Professional 2007 then followed by BCM 2007. It has
been like this from the start.

:

Hi Robert

Could you provide more information about how you got to such state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
Robert,

Are you using matching language of Office and BCM (like English Office and
English BCM)? Are you using non-English version of OS? Is you system locale
or user locale non-English?

--
Mukesh Agarwal [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights
Robert (AAT) said:
OK, I have now uninstalled and re-installed BCM and I am still looking at
4
empty tabs.

What is next?



Monica Tsang (MSFT) said:
Hi Robert

Have you tried logging out from your user account or rebooting? If so,
then
re-installing will be one of the last options.

You can also enable BCM logging by doing the following:
1. Select the Help menu > About Business Contact Manager
2. Select the 'Enable Logging for BCM' checkbox. Click OK
3. Repeat steps in which got you to the current BCM state
4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log
file.

You are welcome to send me the log file, and I can try to debug your
problem.

Thanks.
Monica Tsang [MSFT]

Robert (AAT) said:
BCM is not disabled.
I can select any of the options from the BCM drop down menu in OL.

However, when I take the first option "Business Contact Manager Home
ALT M",
then I get 4 empty tabs.




:

Hi Robert

The 4 tabs not showing up properly is a sympton of your BCM addin not
loaded
properly within Outlook. Are you seeing other folders (i.e. Accounts,
Business Contact, Opportunity)? You can access other folders by going
to the
Business Contact Manager menu > (i.e. Business Contacts ...) If you
are not
seeing other folders, it is likely that your BCM has been disabled.
You can
re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up
in the
dialog, you can simply re-enable it.

Thanks
Monica Tsang [MSFT]

:

Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

:

Hi Robert

I'm not sure how you can get into that state with a fresh
install, but you
can try one of the following options and if any of them fixes
your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close
Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the
list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

:

New install of Office Professional 2007 then followed by BCM
2007. It has
been like this from the start.

:

Hi Robert

Could you provide more information about how you got to such
state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down
menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to
be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
Office Professional and BCM downloads from the Technet Subscriber website.
Right here in the US.
Everything is in a language I can read and it is all the same language.

Robert



Mukesh Agarwal said:
Robert,

Are you using matching language of Office and BCM (like English Office and
English BCM)? Are you using non-English version of OS? Is you system locale
or user locale non-English?

--
Mukesh Agarwal [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights
Robert (AAT) said:
OK, I have now uninstalled and re-installed BCM and I am still looking at
4
empty tabs.

What is next?



Monica Tsang (MSFT) said:
Hi Robert

Have you tried logging out from your user account or rebooting? If so,
then
re-installing will be one of the last options.

You can also enable BCM logging by doing the following:
1. Select the Help menu > About Business Contact Manager
2. Select the 'Enable Logging for BCM' checkbox. Click OK
3. Repeat steps in which got you to the current BCM state
4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log
file.

You are welcome to send me the log file, and I can try to debug your
problem.

Thanks.
Monica Tsang [MSFT]

:

BCM is not disabled.
I can select any of the options from the BCM drop down menu in OL.

However, when I take the first option "Business Contact Manager Home
ALT M",
then I get 4 empty tabs.




:

Hi Robert

The 4 tabs not showing up properly is a sympton of your BCM addin not
loaded
properly within Outlook. Are you seeing other folders (i.e. Accounts,
Business Contact, Opportunity)? You can access other folders by going
to the
Business Contact Manager menu > (i.e. Business Contacts ...) If you
are not
seeing other folders, it is likely that your BCM has been disabled.
You can
re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up
in the
dialog, you can simply re-enable it.

Thanks
Monica Tsang [MSFT]

:

Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

:

Hi Robert

I'm not sure how you can get into that state with a fresh
install, but you
can try one of the following options and if any of them fixes
your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close
Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the
list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

:

New install of Office Professional 2007 then followed by BCM
2007. It has
been like this from the start.

:

Hi Robert

Could you provide more information about how you got to such
state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down
menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to
be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
Got it fixed after I repaired Office Professional in the Add/Remove Programs
list.

Thanks for all your help.

Robert

Robert (AAT) said:
Office Professional and BCM downloads from the Technet Subscriber website.
Right here in the US.
Everything is in a language I can read and it is all the same language.

Robert



Mukesh Agarwal said:
Robert,

Are you using matching language of Office and BCM (like English Office and
English BCM)? Are you using non-English version of OS? Is you system locale
or user locale non-English?

--
Mukesh Agarwal [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights
Robert (AAT) said:
OK, I have now uninstalled and re-installed BCM and I am still looking at
4
empty tabs.

What is next?



:

Hi Robert

Have you tried logging out from your user account or rebooting? If so,
then
re-installing will be one of the last options.

You can also enable BCM logging by doing the following:
1. Select the Help menu > About Business Contact Manager
2. Select the 'Enable Logging for BCM' checkbox. Click OK
3. Repeat steps in which got you to the current BCM state
4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log
file.

You are welcome to send me the log file, and I can try to debug your
problem.

Thanks.
Monica Tsang [MSFT]

:

BCM is not disabled.
I can select any of the options from the BCM drop down menu in OL.

However, when I take the first option "Business Contact Manager Home
ALT M",
then I get 4 empty tabs.




:

Hi Robert

The 4 tabs not showing up properly is a sympton of your BCM addin not
loaded
properly within Outlook. Are you seeing other folders (i.e. Accounts,
Business Contact, Opportunity)? You can access other folders by going
to the
Business Contact Manager menu > (i.e. Business Contacts ...) If you
are not
seeing other folders, it is likely that your BCM has been disabled.
You can
re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up
in the
dialog, you can simply re-enable it.

Thanks
Monica Tsang [MSFT]

:

Regarding Option A:
tried it and I still have 4 empty tabs.

Regarding Option B:
tried it and I still have 4 empty tabs

Anything else?

:

Hi Robert

I'm not sure how you can get into that state with a fresh
install, but you
can try one of the following options and if any of them fixes
your problem:

Option A: (Reloading BCM)
1. In the left pane, right click on the BCM folder > 'Close
Business Contact
Manager'
2. Select the Help menu > Configure Business Contact Manager...
3. Select the Advanced option and go through the Wizard

Option B: (Restarting Outlook)
1. Close Outlook.
2. CTRL + ALT + DEL to pull up the Task Manager.
3. Select the Applications tab. Make sure Outlook.exe is not the
list. If it
is, select it and click on End Task button.
4. Relaunch Outlook.

Thanks.
Monica Tsang [MSFT]

:

New install of Office Professional 2007 then followed by BCM
2007. It has
been like this from the start.

:

Hi Robert

Could you provide more information about how you got to such
state?

Thanks.
Monica Tsang [MSFT]

:

When I select Business Contact manager from the drop down
menu, I get a big
blue screen with 4 tabs. EAch of the tabs is empty.

Is there a way to restore this to what it is supposed to
be?

Robert
Click to expand...
Click to expand...
Click to expand...
 
Back
Top