BAD_SYSTEM_CONFIG_INFO

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newsposter

When I try to boot my latitude d800 win xp pro it says

BAD_SYSTEM_CONFIG_INFO

STOP 0x00000074 (0x00000003, 0x00000002, 0x80087000, 0xc000014c)

A search of microsoft's web site shows this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326679
indicating bad RAM

however when I called dell, someone said it was not the ram. We did the
diagnostics through the boot menu because I can't get into windows in
any way shape or form. The diagnostics, including the memory, did come
up clean and I tried every combo of both ram chips there could possibly
be and ran diagnostics with only one in etc. Every diagnostic I do,
comes up fine.

His solution was to reinstall everything and lose all my work.

As you can see I have a conflict here. The memory tests ok using the
dell diagnostics, but even he said memory can work fine one minute then
fail the next. And then I have this very specific error message which
clearly indicates RAM failure per micrsofts site.

Any ideas? I hate to lose my work. Thanks
 
Some of this nonsense may be due to win2000 leftovers, or some other OEM
peculiar oddity.
I'd look at the article referenced in the one you mention below.
 
brand new machine from dell :(
Some of this nonsense may be due to win2000 leftovers, or some other OEM
peculiar oddity.
I'd look at the article referenced in the one you mention below.
Click to expand...
 
newsposter said:
brand new machine from dell :(
Click to expand...

I would suggest doing a RAM test with a non-Dell tester such as
Memtest86 from www.memtest86.com. I have had quite a few clients with
new Dells with bad RAM. In all cases, the Dell diagnostics showed the
RAM to be fine. In one case, Dell replaced the RAM and then had to send
their guy again because the replacement RAM was bad. Do not let this
go! Insist that Dell honor its warranty agreement with you.

Malke
 
Tried a ram chip from a known good machine. didn't work....so here we
go.... :( same darn error so it must not be the ram right?
 
You shouldn't have to. Dell have no responsability to your work,
which is why they are so cavalier about throwing it away. Then again,
that's all you can expect from warranty support - a focus that is
limited to their area of warranty responsability.
I would suggest doing a RAM test with a non-Dell tester such as
Memtest86 from www.memtest86.com. I have had quite a few clients with
new Dells with bad RAM. In all cases, the Dell diagnostics showed the
RAM to be fine. In one case, Dell replaced the RAM and then had to send
their guy again because the replacement RAM was bad. Do not let this
go! Insist that Dell honor its warranty agreement with you.
Click to expand...

Malke; were these failures specifically test 5 with other tests OK,
persisting after swapping any number of RAM and CPU and only going
away when the mobo's replaced? I've seen that mileage on a laptop and
a desktop, both based on the same SiS motherboard chipset.

Where Intel chipsets are concerned, I've had one flaky mobo based on
845G where the onboard SVGA would sometimes display UI elements too
far to the left. Sometimes system would hang for a long time, then a
dialog would pop up to the effect that SVGA driver was stuck in a
loop, then 16-color "safe mode" display for remainder of that Windows
session. Fine once an add-on SVGA card added; in fact, that's the
motherboard by current system is using right now.

AGP issues may be exacerbated by poor local power (use the additional
mobo 12V!), undercooled SVGA, overclocked SVGA etc. and will generally
not show up on RAM diags. Expect BSoDs (STOPs), hangs, etc.


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Click to expand...
Trsut me, I won't make a mistake!
 
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