Karen, posts are answered on public newsgroups like this one by 'volunteers'
it is not a direct link to Microsoft. You have to take into consideration
time zones and also whether anyone knows the answer to your problem. Even
the MVPs that help out in these newsgroups are not employed by Microsoft. In
many cases they also have full time jobs and help out on the newsgroups as
and when they can. You simply need a little patience, you can't expect to
post a question and get an immediate reply.
As for 'the success rate of comments that were helpful' again the people
that respond to questions on the newsgroups can only go on what the original
poster describes. If the original poster does not include enough information
anyone, me included, can only guess what the problem might be and suggest a
suitable remedy. The more information you can supply the better the chance
of getting a successful solution.
--
John Barnett MVP
Associate Expert
Windows - Shell/User
Web:
http://xphelpandsupport.mvps.org
Web:
http://vistasupport.mvps.org
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