Backup failure - Error 0x80070002

  • Thread starter Thread starter John Edwards
  • Start date Start date
J

John Edwards

Running 'Create Backup' for the first time with Vista Home Premium (to a new
500GB external hard drive) repeatedly results in a failure message "The
system cannot find the file specified (0x80070002)", although none is
specified!!!
Following other enquiries here, I have checked for surplus ProfileImagePaths
(none, other than three starting %systemroot%). I have also run sfc/scannow
and been told I have some corrupt files that couldn't be repaired, but the
CBS.log advised reveals nothing of interest (as far as I can see - but happy
to send extract to anyone who can help).
I'm getting really worried about not backing up regularly. I have since
downloaded (but not yet installed!) Vista SP1, and wonder whether the above
problem might either be resolved by doing so OR cause failure of installation
(which seems to be commonplace)! Any thoughts?????
NB I have previously posted this in response to others' similar questions,
but had little response. This is my first 'New Question' and I'm hoping for a
better response! As I'm clearly not unique with this issue, does Microsoft
offer any useful input?



This is VERY familiar to me! I've had EXACTLY the same experience as Dennis,
and through these newsgroups I have been advised to:
a) run sfc/scannow, which tells me I have some corrupt files that couldn't
be repaired - referring me to CBS.logs. However, although (eventually) I've
isolated and copied the relevant part of the log, I can't see where the
problem is. Could I send it to you?
b) check the profile registry for unused profiles, as you outline. However,
other than my own key, the three others ended:
systemprofile, LocalService and NetworkService
- and I guess they are properly there.

I have posted a couple of similar items on the General Discussion part of
the site, but without any responses - yet.

I'd be VERY grateful for help to resolve this urgently, as I'm feeling
extremely exposed without the ability to backup! Is there any prospect that
installing SP1 (which I have been offered and downloaded, but not yet
installed) would overcome the problem?

Many thanks

Christine said:
Here's the finding:

After investigating with Dennis, the problem is due to an unused profile
entry in the registry. In Dennis's case, there was a profile with no profile
image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList

Deleting that particular entry in the registry solved the problem. However,
before deleting anything from the registry, it is strongly recommended to
export the key in question for safekeeping.

Thanks,
--
Christine Fok, Program Manager, Storage Solution Division


Christine said:
Hi Dennis,

To investigate the issue, could you send me the etl files under
C:\Windows\Logs\WindowsBackup? (remove "online" from my email address)

Thanks,
Christine


Dennis said:
When I run the back up it always ends up with an error code[0x80070002]
"system cannot find the file specified." I have tried to re boot and hold
F8
and repair your computer but it seems that nothing happens. I have tried
this
4 or 5 times and nothing. I put the reinstallation disc in but I dont know
if
I can repair the problem without doing a fresh install and losing all my
files. I checked and I see a lot of people with the same type of problem
with
backups. Could this be solved or do I have to reinstall or should I get
third party backup. I am running Windows Vista Home Premium on a Dell XPS
32
bit with 2046 MB memory, Intel Core 2 CPU. Any help will be useful.



Dennis
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No - NTFS.

Bob said:
Is the external drive in the FAT32 format?
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

John Edwards said:
Running 'Create Backup' for the first time with Vista Home Premium (to a
new
500GB external hard drive) repeatedly results in a failure message "The
system cannot find the file specified (0x80070002)", although none is
specified!!!
Following other enquiries here, I have checked for surplus
ProfileImagePaths
(none, other than three starting %systemroot%). I have also run
sfc/scannow
and been told I have some corrupt files that couldn't be repaired, but the
CBS.log advised reveals nothing of interest (as far as I can see - but
happy
to send extract to anyone who can help).
I'm getting really worried about not backing up regularly. I have since
downloaded (but not yet installed!) Vista SP1, and wonder whether the
above
problem might either be resolved by doing so OR cause failure of
installation
(which seems to be commonplace)! Any thoughts?????
NB I have previously posted this in response to others' similar questions,
but had little response. This is my first 'New Question' and I'm hoping
for a
better response! As I'm clearly not unique with this issue, does Microsoft
offer any useful input?



This is VERY familiar to me! I've had EXACTLY the same experience as
Dennis,
and through these newsgroups I have been advised to:
a) run sfc/scannow, which tells me I have some corrupt files that couldn't
be repaired - referring me to CBS.logs. However, although (eventually)
I've
isolated and copied the relevant part of the log, I can't see where the
problem is. Could I send it to you?
b) check the profile registry for unused profiles, as you outline.
However,
other than my own key, the three others ended:
systemprofile, LocalService and NetworkService
- and I guess they are properly there.

I have posted a couple of similar items on the General Discussion part of
the site, but without any responses - yet.

I'd be VERY grateful for help to resolve this urgently, as I'm feeling
extremely exposed without the ability to backup! Is there any prospect
that
installing SP1 (which I have been offered and downloaded, but not yet
installed) would overcome the problem?

Many thanks

Christine said:
Here's the finding:

After investigating with Dennis, the problem is due to an unused profile
entry in the registry. In Dennis's case, there was a profile with no
profile
image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList

Deleting that particular entry in the registry solved the problem.
However,
before deleting anything from the registry, it is strongly recommended to
export the key in question for safekeeping.

Thanks,
--
Christine Fok, Program Manager, Storage Solution Division


:

Hi Dennis,

To investigate the issue, could you send me the etl files under
C:\Windows\Logs\WindowsBackup? (remove "online" from my email address)

Thanks,
Christine


When I run the back up it always ends up with an error
code[0x80070002]
"system cannot find the file specified." I have tried to re boot and
hold
F8
and repair your computer but it seems that nothing happens. I have
tried
this
4 or 5 times and nothing. I put the reinstallation disc in but I dont
know
if
I can repair the problem without doing a fresh install and losing all
my
files. I checked and I see a lot of people with the same type of
problem
with
backups. Could this be solved or do I have to reinstall or should I
get
third party backup. I am running Windows Vista Home Premium on a Dell
XPS
32
bit with 2046 MB memory, Intel Core 2 CPU. Any help will be useful.



Dennis
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Hi,

We just released a table with Vista Backup error codes and solutions in our
team blog:
http://blogs.technet.com/filecab/ar...-and-complete-pc-backup-problems-updated.aspx

The solution for the error 0x80070002 can be found in the table. This
problem is due to one or more profiles under a certain folder, and can be
solved folowing the steps.

Hope it helps! Let us know if you have any firther problems.
--Malu

--
Malu Menezes [MSFT]
------------------------------
Messages posted to this newsgroup are provided "AS IS" with no warranties,
and confer no rights.
Check the Storage Solutions Division Team blog at
http://blogs.technet.com/filecab



John Edwards said:
No - NTFS.

Bob said:
Is the external drive in the FAT32 format?
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to
so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

John Edwards said:
Running 'Create Backup' for the first time with Vista Home Premium (to
a
new
500GB external hard drive) repeatedly results in a failure message "The
system cannot find the file specified (0x80070002)", although none is
specified!!!
Following other enquiries here, I have checked for surplus
ProfileImagePaths
(none, other than three starting %systemroot%). I have also run
sfc/scannow
and been told I have some corrupt files that couldn't be repaired, but
the
CBS.log advised reveals nothing of interest (as far as I can see - but
happy
to send extract to anyone who can help).
I'm getting really worried about not backing up regularly. I have since
downloaded (but not yet installed!) Vista SP1, and wonder whether the
above
problem might either be resolved by doing so OR cause failure of
installation
(which seems to be commonplace)! Any thoughts?????
NB I have previously posted this in response to others' similar
questions,
but had little response. This is my first 'New Question' and I'm hoping
for a
better response! As I'm clearly not unique with this issue, does
Microsoft
offer any useful input?



This is VERY familiar to me! I've had EXACTLY the same experience as
Dennis,
and through these newsgroups I have been advised to:
a) run sfc/scannow, which tells me I have some corrupt files that
couldn't
be repaired - referring me to CBS.logs. However, although (eventually)
I've
isolated and copied the relevant part of the log, I can't see where the
problem is. Could I send it to you?
b) check the profile registry for unused profiles, as you outline.
However,
other than my own key, the three others ended:
systemprofile, LocalService and NetworkService
- and I guess they are properly there.

I have posted a couple of similar items on the General Discussion part
of
the site, but without any responses - yet.

I'd be VERY grateful for help to resolve this urgently, as I'm feeling
extremely exposed without the ability to backup! Is there any prospect
that
installing SP1 (which I have been offered and downloaded, but not yet
installed) would overcome the problem?

Many thanks

:

Here's the finding:

After investigating with Dennis, the problem is due to an unused
profile
entry in the registry. In Dennis's case, there was a profile with no
profile
image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList

Deleting that particular entry in the registry solved the problem.
However,
before deleting anything from the registry, it is strongly recommended
to
export the key in question for safekeeping.

Thanks,
--
Christine Fok, Program Manager, Storage Solution Division


:

Hi Dennis,

To investigate the issue, could you send me the etl files under
C:\Windows\Logs\WindowsBackup? (remove "online" from my email
address)

Thanks,
Christine


When I run the back up it always ends up with an error
code[0x80070002]
"system cannot find the file specified." I have tried to re boot
and
hold
F8
and repair your computer but it seems that nothing happens. I have
tried
this
4 or 5 times and nothing. I put the reinstallation disc in but I
dont
know
if
I can repair the problem without doing a fresh install and losing
all
my
files. I checked and I see a lot of people with the same type of
problem
with
backups. Could this be solved or do I have to reinstall or should
I
get
third party backup. I am running Windows Vista Home Premium on a
Dell
XPS
32
bit with 2046 MB memory, Intel Core 2 CPU. Any help will be
useful.



Dennis

Was this post helpful to you?
Click to expand...
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Malu

Thanks for that, but, as I mentioned, it's the first thing I was advised to
try - but to no avail. There must be another meaning in this context.......

Anyway, your blog looks interesting, so I've signed up.

Malu Menezes said:
Hi,

We just released a table with Vista Backup error codes and solutions in our
team blog:
http://blogs.technet.com/filecab/ar...-and-complete-pc-backup-problems-updated.aspx

The solution for the error 0x80070002 can be found in the table. This
problem is due to one or more profiles under a certain folder, and can be
solved folowing the steps.

Hope it helps! Let us know if you have any firther problems.
--Malu

--
Malu Menezes [MSFT]
------------------------------
Messages posted to this newsgroup are provided "AS IS" with no warranties,
and confer no rights.
Check the Storage Solutions Division Team blog at
http://blogs.technet.com/filecab



John Edwards said:
No - NTFS.

Bob said:
Is the external drive in the FAT32 format?
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to
so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

Running 'Create Backup' for the first time with Vista Home Premium (to
a
new
500GB external hard drive) repeatedly results in a failure message "The
system cannot find the file specified (0x80070002)", although none is
specified!!!
Following other enquiries here, I have checked for surplus
ProfileImagePaths
(none, other than three starting %systemroot%). I have also run
sfc/scannow
and been told I have some corrupt files that couldn't be repaired, but
the
CBS.log advised reveals nothing of interest (as far as I can see - but
happy
to send extract to anyone who can help).
I'm getting really worried about not backing up regularly. I have since
downloaded (but not yet installed!) Vista SP1, and wonder whether the
above
problem might either be resolved by doing so OR cause failure of
installation
(which seems to be commonplace)! Any thoughts?????
NB I have previously posted this in response to others' similar
questions,
but had little response. This is my first 'New Question' and I'm hoping
for a
better response! As I'm clearly not unique with this issue, does
Microsoft
offer any useful input?



This is VERY familiar to me! I've had EXACTLY the same experience as
Dennis,
and through these newsgroups I have been advised to:
a) run sfc/scannow, which tells me I have some corrupt files that
couldn't
be repaired - referring me to CBS.logs. However, although (eventually)
I've
isolated and copied the relevant part of the log, I can't see where the
problem is. Could I send it to you?
b) check the profile registry for unused profiles, as you outline.
However,
other than my own key, the three others ended:
systemprofile, LocalService and NetworkService
- and I guess they are properly there.

I have posted a couple of similar items on the General Discussion part
of
the site, but without any responses - yet.

I'd be VERY grateful for help to resolve this urgently, as I'm feeling
extremely exposed without the ability to backup! Is there any prospect
that
installing SP1 (which I have been offered and downloaded, but not yet
installed) would overcome the problem?

Many thanks

:

Here's the finding:

After investigating with Dennis, the problem is due to an unused
profile
entry in the registry. In Dennis's case, there was a profile with no
profile
image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList

Deleting that particular entry in the registry solved the problem.
However,
before deleting anything from the registry, it is strongly recommended
to
export the key in question for safekeeping.

Thanks,
--
Christine Fok, Program Manager, Storage Solution Division


:

Hi Dennis,

To investigate the issue, could you send me the etl files under
C:\Windows\Logs\WindowsBackup? (remove "online" from my email
address)

Thanks,
Christine


When I run the back up it always ends up with an error
code[0x80070002]
"system cannot find the file specified." I have tried to re boot
and
hold
F8
and repair your computer but it seems that nothing happens. I have
tried
this
4 or 5 times and nothing. I put the reinstallation disc in but I
dont
know
if
I can repair the problem without doing a fresh install and losing
all
my
files. I checked and I see a lot of people with the same type of
problem
with
backups. Could this be solved or do I have to reinstall or should
I
get
third party backup. I am running Windows Vista Home Premium on a
Dell
XPS
32
bit with 2046 MB memory, Intel Core 2 CPU. Any help will be
useful.



Dennis

Was this post helpful to you?
Click to expand...
Click to expand...
Click to expand...
 
Malu

Very nice, thanks for the heads up.

--

Ronnie Vernon
Microsoft MVP
Windows Desktop Experience


Malu Menezes said:
Hi,

We just released a table with Vista Backup error codes and solutions in
our team blog:
http://blogs.technet.com/filecab/ar...-and-complete-pc-backup-problems-updated.aspx

The solution for the error 0x80070002 can be found in the table. This
problem is due to one or more profiles under a certain folder, and can be
solved folowing the steps.

Hope it helps! Let us know if you have any firther problems.
--Malu

--
Malu Menezes [MSFT]
------------------------------
Messages posted to this newsgroup are provided "AS IS" with no warranties,
and confer no rights.
Check the Storage Solutions Division Team blog at
http://blogs.technet.com/filecab



John Edwards said:
No - NTFS.

Bob said:
Is the external drive in the FAT32 format?
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying
to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

Running 'Create Backup' for the first time with Vista Home Premium (to
a
new
500GB external hard drive) repeatedly results in a failure message
"The
system cannot find the file specified (0x80070002)", although none is
specified!!!
Following other enquiries here, I have checked for surplus
ProfileImagePaths
(none, other than three starting %systemroot%). I have also run
sfc/scannow
and been told I have some corrupt files that couldn't be repaired, but
the
CBS.log advised reveals nothing of interest (as far as I can see - but
happy
to send extract to anyone who can help).
I'm getting really worried about not backing up regularly. I have
since
downloaded (but not yet installed!) Vista SP1, and wonder whether the
above
problem might either be resolved by doing so OR cause failure of
installation
(which seems to be commonplace)! Any thoughts?????
NB I have previously posted this in response to others' similar
questions,
but had little response. This is my first 'New Question' and I'm
hoping
for a
better response! As I'm clearly not unique with this issue, does
Microsoft
offer any useful input?



This is VERY familiar to me! I've had EXACTLY the same experience as
Dennis,
and through these newsgroups I have been advised to:
a) run sfc/scannow, which tells me I have some corrupt files that
couldn't
be repaired - referring me to CBS.logs. However, although (eventually)
I've
isolated and copied the relevant part of the log, I can't see where
the
problem is. Could I send it to you?
b) check the profile registry for unused profiles, as you outline.
However,
other than my own key, the three others ended:
systemprofile, LocalService and NetworkService
- and I guess they are properly there.

I have posted a couple of similar items on the General Discussion part
of
the site, but without any responses - yet.

I'd be VERY grateful for help to resolve this urgently, as I'm feeling
extremely exposed without the ability to backup! Is there any prospect
that
installing SP1 (which I have been offered and downloaded, but not yet
installed) would overcome the problem?

Many thanks

:

Here's the finding:

After investigating with Dennis, the problem is due to an unused
profile
entry in the registry. In Dennis's case, there was a profile with no
profile
image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList

Deleting that particular entry in the registry solved the problem.
However,
before deleting anything from the registry, it is strongly
recommended to
export the key in question for safekeeping.

Thanks,
--
Christine Fok, Program Manager, Storage Solution Division


:

Hi Dennis,

To investigate the issue, could you send me the etl files under
C:\Windows\Logs\WindowsBackup? (remove "online" from my email
address)

Thanks,
Christine


When I run the back up it always ends up with an error
code[0x80070002]
"system cannot find the file specified." I have tried to re boot
and
hold
F8
and repair your computer but it seems that nothing happens. I
have
tried
this
4 or 5 times and nothing. I put the reinstallation disc in but I
dont
know
if
I can repair the problem without doing a fresh install and losing
all
my
files. I checked and I see a lot of people with the same type of
problem
with
backups. Could this be solved or do I have to reinstall or
should I
get
third party backup. I am running Windows Vista Home Premium on a
Dell
XPS
32
bit with 2046 MB memory, Intel Core 2 CPU. Any help will be
useful.



Dennis

Was this post helpful to you?
Click to expand...
Click to expand...
Click to expand...
 
SUCCESS!!!!
I'm very pleased to report that the second attempt to Repair Install Vista
from the Medion Recovery Disc worked fine AND I have now successfully run a
backup! For information, the second time, having finally managed to delete
(from the FileRepository in C:\Windows\System32\DriverStore) the newer nVidia
graphics drivers that always crash my PC, I ran it with UAC active, Windows
Features turned off along with Virus & Spyware protection. It took about 2
hours (without Windows Updates - I have that pleasure to come!), and so far,
everything except the Media Centre (and its remote control) seems to be
working as expected.
John


Ronnie Vernon MVP said:
Malu

Very nice, thanks for the heads up.

--

Ronnie Vernon
Microsoft MVP
Windows Desktop Experience


Malu Menezes said:
Hi,

We just released a table with Vista Backup error codes and solutions in
our team blog:
http://blogs.technet.com/filecab/ar...-and-complete-pc-backup-problems-updated.aspx

The solution for the error 0x80070002 can be found in the table. This
problem is due to one or more profiles under a certain folder, and can be
solved folowing the steps.

Hope it helps! Let us know if you have any firther problems.
--Malu

--
Malu Menezes [MSFT]
------------------------------
Messages posted to this newsgroup are provided "AS IS" with no warranties,
and confer no rights.
Check the Storage Solutions Division Team blog at
http://blogs.technet.com/filecab



John Edwards said:
No - NTFS.

:

Is the external drive in the FAT32 format?
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying
to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

Running 'Create Backup' for the first time with Vista Home Premium (to
a
new
500GB external hard drive) repeatedly results in a failure message
"The
system cannot find the file specified (0x80070002)", although none is
specified!!!
Following other enquiries here, I have checked for surplus
ProfileImagePaths
(none, other than three starting %systemroot%). I have also run
sfc/scannow
and been told I have some corrupt files that couldn't be repaired, but
the
CBS.log advised reveals nothing of interest (as far as I can see - but
happy
to send extract to anyone who can help).
I'm getting really worried about not backing up regularly. I have
since
downloaded (but not yet installed!) Vista SP1, and wonder whether the
above
problem might either be resolved by doing so OR cause failure of
installation
(which seems to be commonplace)! Any thoughts?????
NB I have previously posted this in response to others' similar
questions,
but had little response. This is my first 'New Question' and I'm
hoping
for a
better response! As I'm clearly not unique with this issue, does
Microsoft
offer any useful input?



This is VERY familiar to me! I've had EXACTLY the same experience as
Dennis,
and through these newsgroups I have been advised to:
a) run sfc/scannow, which tells me I have some corrupt files that
couldn't
be repaired - referring me to CBS.logs. However, although (eventually)
I've
isolated and copied the relevant part of the log, I can't see where
the
problem is. Could I send it to you?
b) check the profile registry for unused profiles, as you outline.
However,
other than my own key, the three others ended:
systemprofile, LocalService and NetworkService
- and I guess they are properly there.

I have posted a couple of similar items on the General Discussion part
of
the site, but without any responses - yet.

I'd be VERY grateful for help to resolve this urgently, as I'm feeling
extremely exposed without the ability to backup! Is there any prospect
that
installing SP1 (which I have been offered and downloaded, but not yet
installed) would overcome the problem?

Many thanks

:

Here's the finding:

After investigating with Dennis, the problem is due to an unused
profile
entry in the registry. In Dennis's case, there was a profile with no
profile
image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList

Deleting that particular entry in the registry solved the problem.
However,
before deleting anything from the registry, it is strongly
recommended to
export the key in question for safekeeping.

Thanks,
--
Christine Fok, Program Manager, Storage Solution Division


:

Hi Dennis,

To investigate the issue, could you send me the etl files under
C:\Windows\Logs\WindowsBackup? (remove "online" from my email
address)

Thanks,
Christine


When I run the back up it always ends up with an error
code[0x80070002]
"system cannot find the file specified." I have tried to re boot
and
hold
F8
and repair your computer but it seems that nothing happens. I
have
tried
this
4 or 5 times and nothing. I put the reinstallation disc in but I
dont
know
if
I can repair the problem without doing a fresh install and losing
all
my
files. I checked and I see a lot of people with the same type of
problem
with
backups. Could this be solved or do I have to reinstall or
should I
get
third party backup. I am running Windows Vista Home Premium on a
Dell
XPS
32
bit with 2046 MB memory, Intel Core 2 CPU. Any help will be
useful.



Dennis

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