Background

[Craig Pfaff]

Hi,
I have a user that can't get any Web content backgrounds to show up. Their
using W2K Pro sp4 and I can see some backgrounds that don't need active
desktop, but when I go to enable a dekstop like the chateu or the snow seen
all I get is a light blue background.

Any thoughts would be appreciated,

Thanks guys you make life a whole lot easier!!

Craig

 

[Rebecca Chen [MSFT]]

Hi Craig,

I am not sure your meaning. Do you mean you have not enabled the active
desktop, but the web content still show up?

If so, I suspect the system has been infected by the virus or spyware. You
may try the following steps to see if them help:

Step 1: Clean Boot
====================
Please unzip the attachment I sent you and perform the following steps:

a. Click Start->Run->Msconfig

b. Goto the Startup tab, and click the Disable All button.

c. Goto the Services tab, click to check "Hide All Microsoft Services" and
click the Disable All button.

d. Click Ok to exit and reboot your machine.

Step 2:
==========================
Boot in Safe Mode with Networking, go to the following links to perform
full online virus scan:
Trend
http://www.housecall.antivirus.com

MacAfee:
www.mcafee.com

Upgrade your anti-virus up to date and perforom an full virus scan.


Step 3:
============================
Use the following tool to scan the machine:
Adware:
www.ad-aware.com

Spysweeper

http://www.spysweeper.com/download.html
spybot
<http://www.microsoft.com/spyware>.

Lspfix
<http://www.cexx.org/lspfix.htm>
This response contains a reference to a third party World Wide Web site.
Microsoft can make no representation concerning the content of these sites.
Microsoft is providing this information only as a convenience to you: this
is to inform you that Microsoft has not tested any software or information
found on these sites and therefore cannot make any representations
regarding the quality, safety, or suitability of any software or
information found there. There are inherent dangers in the use of any
software found on the Internet, and Microsoft cautions you to make sure
that you completely understand the risk before retrieving any software on
the Internet.


Step 4:
======================
Create a new user account with admin previdge. What is the result?

HTH!

Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA


Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

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[Craig Pfaff]

Thanks Rebecca for the feedback,

I have a W2K Pro desktop, I'm running Trend Micro Officescan (newest
version) on the network, it updates and scans daily, it's definetly not a
virus, (this has been an issue for a while, if it was a virus Trend would
have updated the signatures by now) I've ran spybot and adware and the
computer is clean. What the problem is when I enble Active Desktop all I
get is a baby blue background, none of the backgrounds that need AD show up,
now if I
disable AD then certain desktop backgrounds will show.

Hope this helps,
Craig

 

[Rebecca Chen [MSFT]]

Hi ,

Unfortunately, I have not quite catch your meaning.

Please take the screen shots before you enable AD and after enabling AD,
send them to (e-mail address removed) for research or upload here.

In addition, what is the meaning of "none of the backgrounds that need AD
show up" ?



Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA


Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.