1) If you are using WinME or WinXP, disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
2) Reboot your PC into Safe Mode [F8 key during boot]
3) Using your NAV/SAV software, perform a Full Scan of your platform and clean/delete
any
infectors found
4) Restart your PC and perform a "final" Full Scan of your platform
5) If you are using WinME or WinXP,Re-enable System Restore and re-apply any
System Restore preferences, (e.g. HD space to use suggested 200 ~ 400MB),
reboot your PC.
6) If you are using WinME or WinXP, create a new Restore point
7) Please report back your results
Dave
| I have Corp. Symantec Security amd I still can't get rid of this virus. It
| won't let me delete it. What can I do?
| I've gone to the website but don't know what to do.
| Please help me
| Thank you so much
| Patty
|
|
