Avoid Trend Micro with Vista at any cost!!

[mwulfe]

I tried Trend Micro on my Vista Ultimate computer and had a real
nightmare. Right after I installed it, I could no longer use my
Remote Desktop Connection to access my office computer from home. And
I needed to, badly.

TM sent me "solutions" (sometimes the same one repeatedly), and
nothing worked. Then one day the TM software automatically installed
an update that required a reboot. Except that I couldn't reboot. At
all. I couldn't even repair the installation of Windows because the
Windows DVD would not recognize that there was a version already
installed! That bad boy was gone. So I had to reinstall Windows, a
brand new install, which meant that I had to reinstall all of my
software, as well. It took me many days to recover.

I called TM and told them I had had enough and wanted my money back
(it was less than a year since I bought it). They agreed, but more
than a month and several threats later, no 50 bucks.

I replaced TM with Microsoft's OneCare. I'm no great fan of
Microsoft, but after it was installed it found half a dozen infected
files (archived emails) that TM seems to have missed.

The way I see it, this was a cheap lesson. Now I can teach everyone
else so they don't have to pay the same tuition. Tell your friends.

 

[David H. Lipman]

From: <[email protected]>

| I tried Trend Micro on my Vista Ultimate computer and had a real
| nightmare. Right after I installed it, I could no longer use my
| Remote Desktop Connection to access my office computer from home. And
| I needed to, badly.
|
| TM sent me "solutions" (sometimes the same one repeatedly), and
| nothing worked. Then one day the TM software automatically installed
| an update that required a reboot. Except that I couldn't reboot. At
| all. I couldn't even repair the installation of Windows because the
| Windows DVD would not recognize that there was a version already
| installed! That bad boy was gone. So I had to reinstall Windows, a
| brand new install, which meant that I had to reinstall all of my
| software, as well. It took me many days to recover.
|
| I called TM and told them I had had enough and wanted my money back
| (it was less than a year since I bought it). They agreed, but more
| than a month and several threats later, no 50 bucks.
|
| I replaced TM with Microsoft's OneCare. I'm no great fan of
| Microsoft, but after it was installed it found half a dozen infected
| files (archived emails) that TM seems to have missed.
|
| The way I see it, this was a cheap lesson. Now I can teach everyone
| else so they don't have to pay the same tuition. Tell your friends.

You really don't state anything and your experience doesn't teach anyone anything.

In actually, you went from a fair to good AV solution to one of the worst in the Industry.

Netx time instead of whining here about your negative experiences, ask questions.

 

[(PeteCresswell)]

Per (e-mail address removed):

I tried Trend Micro on my Vista Ultimate computer and had a real
nightmare.

My experience with Trend Micro is that their user support is
worse than non-existent.

Worse bco the wasted man hours/frustration finding out that
there's nothing of use behind the boilerplate and inane answers.

I dumped Trend Micro after putting up w/PC-Cillin way too long.

Dunno from Vista, but Avast has been good to me for over a year
now on my XP Pro boxes.... and the price is definitely right.

 

[GrtArtiste]

I tried Trend Micro on my Vista Ultimate computer and had a real
nightmare. Right after I installed it, I could no longer use my
Remote Desktop Connection to access my office computer from home. And
I needed to, badly.

<snip>

I had a 30-day trial of TM on a new Inspiron and experienced no
problems. What happened to the OP sounds like a botched install...but
that's just a guess. I've since dumped TM in favor of free Avira/
Comodo which are okay so far (Vista Premium).

GrtArtiste

 

[tom]

I tried Trend Micro on my Vista Ultimate computer and had a real
nightmare. Right after I installed it, I could no longer use my
Remote Desktop Connection to access my office computer from home. And
I needed to, badly.

TM sent me "solutions" (sometimes the same one repeatedly), and
nothing worked. Then one day the TM software automatically installed
an update that required a reboot. Except that I couldn't reboot. At
all. I couldn't even repair the installation of Windows because the
Windows DVD would not recognize that there was a version already
installed! That bad boy was gone. So I had to reinstall Windows, a
brand new install, which meant that I had to reinstall all of my
software, as well. It took me many days to recover.

I called TM and told them I had had enough and wanted my money back
(it was less than a year since I bought it). They agreed, but more
than a month and several threats later, no 50 bucks.

I replaced TM with Microsoft's OneCare. I'm no great fan of
Microsoft, but after it was installed it found half a dozen infected
files (archived emails) that TM seems to have missed.

The way I see it, this was a cheap lesson. Now I can teach everyone
else so they don't have to pay the same tuition. Tell your friends.

I hate to tell you - but...

"In tests involving worms, viruses, Trojan horses, and other malware,
Microsoft's Windows Live OneCare came in dead last."

http://www.pcworld.com/article/id,129521-c,antivirus/article.html