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I have AVG anti-virus on my pc, I keep getting a pop up box telling me that I have a virus in C:\system volume..............there is no virus, but I cannot get rid of this pop up box from avg resident shield....Help
 
Michelle, what virus does it say is there? Manually have AVG run a scan of
that folder and see if it will allow you to try and remove the virus.

--
Matt Coy, MCSE

Michelle said:
I have AVG anti-virus on my pc, I keep getting a pop up box telling me
Click to expand...
that I have a virus in C:\system volume..............there is no virus, but
I cannot get rid of this pop up box from avg resident shield....Help
 
Michelle declared:
I have AVG anti-virus on my pc, I keep getting a pop up box telling
me that I have a virus in C:\system volume..............
there is no virus, but I cannot get rid of this pop up box from avg
resident shield....Help
Click to expand...

You need to turn off system restore to delete all the restore backups,
reboot and turn system restore back on.
The virus is in a restore file and cannot be manually removed.
 
Bigjon said:
Michelle declared:


You need to turn off system restore to delete all the restore backups,
reboot and turn system restore back on.
The virus is in a restore file and cannot be manually removed.
Click to expand...

Hi

The PC will have to rebooted again so that SR can create a new Point.
 
Greetings --

To clear viruses from the "System Volume Information," simply turn
off the System Restore feature (Start > All Programs > Accessories >
System Tools > System Restore, System Restore Settings), reboot, and
then re-enable System Restore, if you like. This will delete all of
your Restore Points, including the corrupted one(s), and allow you
start with a clean slate.

However, if you have Restore Points that you'd really rather not
lose, and know which one is corrupted, very carefully:

How to Gain Access to the System Volume Information Folder
http://support.microsoft.com/default.aspx?scid=kb;EN-US;309531


Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH


Michelle said:
I have AVG anti-virus on my pc, I keep getting a pop up box telling
Click to expand...
me that I have a virus in C:\system volume..............there is no
virus, but I cannot get rid of this pop up box from avg resident
shield....Help
 
Hi Bruce

If SR is re-enabled, the PC needs to be rebooted again so that SR can create a new Point. A manual Point can be created, but IMHO, it is better for SR to create that initial new Point itself with the 2nd reboot.
 
Greetings --

You're right, there should have been one more "reboot" in there,
shouldn't there? Thanks you catching my slip-up.

Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH


Hi Bruce

If SR is re-enabled, the PC needs to be rebooted again so that SR can
create a new Point. A manual Point can be created, but IMHO, it is
better for SR to create that initial new Point itself with the 2nd
reboot.
 
NP, Bruce. I've seen a lot of postings recently that do not advocate the 2nd reboot. Not enabling the 2nd reboot will result in the next SR Point being created 'within the next 24 hours' - which possibly isn't the best solution.

Hope you have a great Christmas.
 
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