I can't believe this - a question I might actually be able to help
with!
I am using Grisoft's AVG v 7.0225
Although I have the E-mail scanner fully functional a ballon popped up in
the system tray warning me that the e-mail scanner was not fully functional
but didn't say anything helpful.
Has anyone had this warning who can point me in the right direction please?
Bob
Bob - I had this experience a few times. All in a row. There are two
places in AVG (I'm using the same version you are) where I had
indications of errors of some sort, and the one you describe is one of
them.
I did a fair bit of experimenting. I'm curious about what email client
you're using, because that might relate to this difficulty. I'm using
Eudora 6.0.1.1.
I also have Microsoft Outlook Express installed, and use it rarely,
largely to try to help out people who know even less than I do.
AVG 7 single professional (that's what I have, same version as you)
apparently installs automatically into Outlook Express,and also, into
Eudora, but when I tried specifically to configue it to work with
Eudora, Eudora never showed up in that list AVG shows you for you to
configure AVG. (Sorry about my complex wording here; I need to track
this as I go along.)
Here's what I suggest you look at, and then do.
1) Double-click the AVG icon in the System Tray (Notification Area).
It's hard to tell which one it is, when the "email scanner isn't fully
functional," because the same colors aren't all there that are in the
desktop icon, and the only-partly-colored icon look a lot like the
modem/online icon! So I had to hover my mouse over the AVG icon so the
tooltip would tell me which icon to click on!
2) When you double-click that AVG icon, you get a screen showing the
AVG Control Center. The email scanner pane is on the top right. Place
your mouse in that pane, right-click, and then click on the single box
that comes up and says "Properties."
Oops, well, also, I see you can reach the same place by
single-left-clicking on the Email Scanner pane, and then clicking on
the Properties box at the bottom right.
3) One-by-one, go thruogh the items listed in the drop-down box in the
left pane near the top of the screen. Mine lists Personal Email
Scanner, also MS Outlook Express, and (I hadn't seen this before), AVG
Eudora Extension. That third one probably didn't appear till I made
the changes I'm about to suggest you try!
4) Of course, when making a change, click any Apply box, and any OK
box when you think you're happy with the changes. You can always
change things back later, if they don't solve your problem.
Now I need to tell you what sorts of changes I made, and then you can
play with those and see what works for you.
On the Plugins tab in the configuration screen, I checked the box
"Ignore Plugin Status." That is apparently what made the difference
for me. I checked that box for Personal Email Scanner. I don't
remember if I checked it for AVG Eudora Extension; I don't even
remember seeing that, but I also selected "use the shared test
configuration," rather than "use the personal test configuration."
I have three choices in the dropdown box at the top left; you might
have more than that.
I looked at the Plugins tab for each, and only the MS Outlook Express
one has the "Ignore Plugin Status" checkbox CLEARED. Both my other
ones say, "Ignore Plugin Status."
I do know that when I checked "Ignore Plugin Status" for my Personal
Email Scanner, AVG did all the rest automatically for me. I see that
AVG is scanning both my incoming and outgoing email, when I use
Eudora. I haven't tested it with Outlook Express, but I could, when I
have more time to play.
So, that was one item that cleared up for me the problem about "email
scanner is not fully functional."
However, I later had another problem, and, depending on where you are,
you could run into this one, too. And I found a way to fix that one,
too!
It was similar to the problem you described. When I'd get an update
that was dated the day AFTER the system date/time on my system (I'm
GMT -0800), AVG would complain.
I went through a procedure similar to the one I just described, and
found a box to check that said "Ignore faulty condition of plugin."
Aha; I just found out where that is. Again, double-click the AVG
system tray icon, and select Internal Virus Database, and then click
on Properties at the bottom right of the right pane.
Then I clicked on "Ignore faulty condition of the component."
That did the trick for me, and it also affected how AVG worked with my
Eudora. I got the certification messages put into both incoming and
outgoing mail after I checked that "ignore faulty condition" box.
Of course, then click OK, and then you can close the window, and the
AVG control center icon returns to the System Tray.
CAVEAT: Would you believe I once wrote software documentation? For one
program. Quite a while ago now. You can imagine how people tore their
hair. Some did. Some liked it, though! Maybe those were the ones who,
like me, can't speak computereze.
Anyway, if this is any help at all, I'll be glad, and please let me
know what happens! Here, please. Thanks!
Almali del Benian
