Avast email scanner

  • Thread starter Thread starter Neil Green
  • Start date Start date
N

Neil Green

Hi
My daughter has a job with a large company and every
time I get an email from her Avast flags it as a
virus.
I know these emails are clean.
How can I tell Avast that her email address is OK?
I've checked the help files and Googled without luck,
maybe I don't know where to look.
Thanks in advance.
Neil.
 
Hi
My daughter has a job with a large company and every
time I get an email from her Avast flags it as a
virus.
I know these emails are clean.
How can I tell Avast that her email address is OK?
I've checked the help files and Googled without luck,
maybe I don't know where to look.
Thanks in advance.
Neil.
Click to expand...

==========
What is the EXACT message that Avast displays?
 
Hi
My daughter has a job with a large company and every
time I get an email from her Avast flags it as a
virus.
I know these emails are clean.
How can I tell Avast that her email address is OK?
I've checked the help files and Googled without luck,
maybe I don't know where to look.
Thanks in advance.
Neil.
Click to expand...

I see two options:

Send an email to (e-mail address removed)

and/or

Check the Avast forum where you'll get better response

http://forum.avast.com

HTH,

BoB
 
Duh_OZ said:
==========
What is the EXACT message that Avast displays?
Click to expand...

I can't recall, but the siren sounds and it asks me to
delete/ignore etc.
I tell it to ignore it and get the email OK, but it's
annoying me.
 
I can't recall, but the siren sounds and it asks me to
delete/ignore etc.
I tell it to ignore it and get the email OK, but it's
annoying me.
Click to expand...
You could drop the mail into the Virus Chest, quarantining it. Open the Chest
to see what Avast calls the virus. You could then look for it at
<http://forum.avast.com/> or register (free) to post a question. You could
also possibly ask your daughter to send a test email which you could forward
to (e-mail address removed) to be checked for a false positive.
 
Neil said:
My daughter has a job with a large company and every time I get an
email from her Avast flags it as a virus.
Click to expand...

Does her email contain one of those silly v-card signatures? Any links
in the message? Hidden image calls in the HTML?
 
"Beauregard T. Shagnasty"
Does her email contain one of those silly v-card
signatures? Any links
in the message? Hidden image calls in the HTML?
Click to expand...

None of that, the emails are plain text, no
attachments.
The only thing I can think of is her email address,
which is:
(e-mail address removed)
Maybe Avast doesn't trust the ".x." part of the
address?
 
Neil said:
I can't recall, but the siren sounds and it asks me to
delete/ignore etc.
Click to expand...

Strenge. Usually. If avast! is not sure it says the mail is
"suspicous". If it says it's a virus it usually is!
 
Neil said:
None of that, the emails are plain text, no attachments. The only
thing I can think of is her email address, which is:
(e-mail address removed)
Maybe Avast doesn't trust the ".x." part of the address?
Click to expand...

name.x.surname is a legitimate construct for an email address.

Read the source of the email and look for any other odd stuff that may
be buried in there.
 
Neil Green said:
I can't recall, but the siren sounds and it asks me to delete/ignore etc.
I tell it to ignore it and get the email OK, but it's annoying me.
Click to expand...

My guess is Avast! is complaining about white space in the subject.
Easily fixable if true, but pure conjecture on my part.
 
Back
Top