Hi Connie
Do you know which update you installed last? If so, post it here. Also,
download, install and run a full system scan with the following programs in
Safe Mode. If it is a hijacker or malware, your AV, adware or spyware
programs can not detect or remove them. Some variants can not be detected
or removed while in Windows, so they must be run in Safe Mode for the most
accurate results. That it is happening at work as well could be due to
other problems. Do you, or anyone at work, perhaps do work between home and
office, or do company work on your personal computers as well?
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Most importantly, be sure to run CWShredder here
http://www.majorgeeks.com/download3019.html
Also this program searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html
Then visit these two sites to test for parasites and help basic cleaning:
On-Line Check
http://aumha.org/a/noads.htm
and
Quick-Fix Protocol.
http://aumha.org/a/quickfix.php
Also download and install HiJackThis -
How to download and install HiJackThis:
http://www.bleepingcomputer.com/forums/topict309.html
Please DO NOT post your log to this newsgroup, but to the HiJackThis Support
Forums below:
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
or Bleeping Computer Forum
http://www.bleepingcomputer.com/forums/forum22.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.
CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.
You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also... From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)
or Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip