Auto reply when email is opened

  • Thread starter Thread starter PD
  • Start date Start date
P

PD

I am trying to create a rule that automatically replies to certain emails
when the email is opened not just received. My rule works when the email
meeting specified conditions is received, but I can not make it work upon
opening only.

Thanks
 
PD said:
I am trying to create a rule that automatically replies to certain emails
when the email is opened not just received. My rule works when the email
meeting specified conditions is received, but I can not make it work upon
opening only.

Thanks
Click to expand...

Server-side rules (if you are using Exchange as the mail server) execute
whether you have Outlook running or not. Client-side rules are executed
when a new message is received by Outlook in its Inbox. The message
showing up in the Inbox is what effectively triggers Outlook to exercise
its rules against that message. The rules have no option to only run
when you open a message because that is too late. They are not being
opened when they are being received and being received is what triggers
running the rules. Anytime after when the message is initially received
requires you to run the rules manually. By the time you open a message,
it way after when the rules got *automatically* triggered.
 
Thanks VanguardLH,

I have a group of 12 people who all receive the same email at the same time.
One of the twelve (first come first serve) will take ownership of the email.
I am trying to figure a way for the other 11 to know it is being handled.
My thought was whoever opened the email first owned it and an automatic
message would go out to the rest of the crew indicating someone had opened it.
 
Thanks VanguardLH,

I have a group of 12 people who all receive the same email at the same time.
 One of the twelve (first come first serve) will take ownership of the email.
 I am trying to figure a way for the other 11 to know it is being handled.  
My thought was whoever opened the email first owned it and an automatic
message would go out to the rest of the crew indicating someone had openedit.
--
PRD






- Show quoted text -
Click to expand...

In that case, a public folder would fullfill all your wishes, I gues...
 
PD said:
I have a group of 12 people who all receive the same email at the
same time. One of the twelve (first come first serve) will take
ownership of the email. I am trying to figure a way for the other 11
to know it is being handled.
Click to expand...

Can't they send mail to their co-workers and say "I've got this one"?
My thought was whoever opened the email first owned it and an
automatic message would go out to the rest of the crew indicating
someone had opened it.
Click to expand...

Are you using an Exchange server? If so, you could move the message from
the Inbox to a person-specific public folder or you could add a
person-specific category to the message.
 
PD said:
Thanks VanguardLH,

I have a group of 12 people who all receive the same email at the same time.
One of the twelve (first come first serve) will take ownership of the email.
I am trying to figure a way for the other 11 to know it is being handled.
My thought was whoever opened the email first owned it and an automatic
message would go out to the rest of the crew indicating someone had opened it.
Click to expand...

Hmm, I wonder if a shared IMAP account wouldn't do what you want. You
would use a rule to move all e-mails from the Inbox that you wanted to
handle under this shared scenario. You would use a view in that folder
that would hide messages that were read. When the first person reads a
message in that folder, and if IMAP used by the e-mail client then
updates the mailbox up on the server, it would be marked as read up on
the server. That all depends if using IMAP has the status of local
items get updated in the mailbox and if that status gets reflected to
the shared users of the same IMAP mailbox. I don't use IMAP so I'm not
that familiar with how it synchronizes up on the server in the mailbox
regarding read/unread status and if that also get reflected to anyone
else sharing that same IMAP mailbox. It would be something you could
test.

If you are using Exchange with shared (public) folders, maybe just using
a view that hides read messages would work. Each person that visits the
folder only works on unread items. Problem is that once read then that
same user who is working on that e-mail won't be able to see it later.
Seems like they would have to open (read) the e-mail but then save a
copy of it into their own "work" folder before closing that message. If
they forgot to save their working copy, they would have to change to a
view that showed the now read message, grab a copy, and then switch back
to the "show unread messages" view.

Of course, an even easier way without having to use views or IMAP would
be to simply attach a flag to a message. Whomever chose to work on an
e-mail would add a flag to it. Others would see the flag and know that
someone else was already working on it. You could even use categories
and color the messages by category to identify if an e-mail was assigned
(and to whom by color or category) or just add the Categories column to
see to whom an e-mail was assigned.
 
Rather than send each other MORE email to say that they are working on this
one, have them Categorise it with their name and take a copy out of the
Shared Inbox to work on (if they need one). Show the categories column in
the Inbox. You can then also Group By category and see who's done the most
work!

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
My suggested settings for Outlook 2003 are FREE on my website.

..
 
Dear All...
I am Creating Email tool Which will sent mail to our client daily.....
Now I need to know whether my mail is viewed by the receiver or not... if receiver opened my mail means i need to get intimation... Please Help Me.....

Thanks
 
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