ATTN McAfee VirusScan v9 users

  • Thread starter Thread starter PA Bear
  • Start date Start date
Thanks...I've been on that board since 4.30pm yesterday, with three hours
break for sleep...still no solution! (Other than system restore.)
 
Here's the posted, temporary fix:

<QP>
We have already identified the issue with the email client problems. For now
please do the following for the email client problems:

Email Cient Slow
Summary:After an update to VirusScan version 9.1.06 your email client may be
acting abnormally. Please follow these instructions to see if it works in
your scenario.

Backup Your Registry
It doesn't hurt to be safe and make a backup. After you open regedit from
the directions below, go to the File menu and click export. Check the box at
the bottom that says all. Type something like Backup into the save dialog
and click Save. You may want to save it to your desktop.

Delete the Disablepladminusone Key [HKEY_LOCAL_MACHINE\SOFTWARE\Network
Associates\TVD\Shared Components\On Access
Scanner\McShield\Configuration\Disablepladminusone]:

Click Start

Click RUN

Type Regedit and press ENTER

Click on the + signs for each item below

+ HKEY_LOCAL_MACHINE

+ Software

+ Network Associates

+ TVD

+ Shared Components

+ On Access Scanner

+ McShield

Click on Configuration

Right Click Disablepladminusone and Click delete.

Press OK to the confirmation box.

Reboot Your Computer

The full key is:
HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\On
Access Scanner\McShield\Configuration\Disablepladminusone

We should have an update for you very soon.

Thanks,
_________________
Doug Richards
Tier III Technical Support Engineer
McAfee - Consumer Division
</QP>
 
On a whim, I just re-downloaded v9.1.06...that key is no longer in the
registry (Disablepladminusone) and as far as I can see
everything works fine. I'll report back if I find anything.

--
Peter
Toronto, Canada
XP Home SP2
P4 dual HT @ 3.0ghz, 1.0gb RAM, 160gb HD
PA Bear said:
Here's the posted, temporary fix:

<QP>
We have already identified the issue with the email client problems. For
now
please do the following for the email client problems:

Email Cient Slow
Summary:After an update to VirusScan version 9.1.06 your email client may
be
acting abnormally. Please follow these instructions to see if it works in
your scenario.

Backup Your Registry
It doesn't hurt to be safe and make a backup. After you open regedit from
the directions below, go to the File menu and click export. Check the box
at
the bottom that says all. Type something like Backup into the save dialog
and click Save. You may want to save it to your desktop.

Delete the Disablepladminusone Key [HKEY_LOCAL_MACHINE\SOFTWARE\Network
Associates\TVD\Shared Components\On Access
Scanner\McShield\Configuration\Disablepladminusone]:

Click Start

Click RUN

Type Regedit and press ENTER

Click on the + signs for each item below

+ HKEY_LOCAL_MACHINE

+ Software

+ Network Associates

+ TVD

+ Shared Components

+ On Access Scanner

+ McShield

Click on Configuration

Right Click Disablepladminusone and Click delete.

Press OK to the confirmation box.

Reboot Your Computer

The full key is:
HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\On
Access Scanner\McShield\Configuration\Disablepladminusone

We should have an update for you very soon.

Thanks,
_________________
Doug Richards
Tier III Technical Support Engineer
McAfee - Consumer Division
</QP>
--
~PA Bear
Thanks...I've been on that board since 4.30pm yesterday, with three hours
break for sleep...still no solution! (Other than system restore.)
Click to expand...
Click to expand...
 
They may have addressed the bug now.
--
~PA Bear
On a whim, I just re-downloaded v9.1.06...that key is no longer in the
registry (Disablepladminusone) and as far as I can see
everything works fine. I'll report back if I find anything.
Here's the posted, temporary fix:

<QP>
We have already identified the issue with the email client problems. For
now
please do the following for the email client problems:

Email Cient Slow
Summary:After an update to VirusScan version 9.1.06 your email client
may be
acting abnormally. Please follow these instructions to see if it works
in your scenario.

Backup Your Registry
It doesn't hurt to be safe and make a backup. After you open regedit
from the directions below, go to the File menu and click export. Check
the box at
the bottom that says all. Type something like Backup into the save
dialog and click Save. You may want to save it to your desktop.

Delete the Disablepladminusone Key [HKEY_LOCAL_MACHINE\SOFTWARE\Network
Associates\TVD\Shared Components\On Access
Scanner\McShield\Configuration\Disablepladminusone]:

Click Start

Click RUN

Type Regedit and press ENTER

Click on the + signs for each item below

+ HKEY_LOCAL_MACHINE

+ Software

+ Network Associates

+ TVD

+ Shared Components

+ On Access Scanner

+ McShield

Click on Configuration

Right Click Disablepladminusone and Click delete.

Press OK to the confirmation box.

Reboot Your Computer

The full key is:
HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\On
Access Scanner\McShield\Configuration\Disablepladminusone

We should have an update for you very soon.

Thanks,
_________________
Doug Richards
Tier III Technical Support Engineer
McAfee - Consumer Division
</QP>
--
~PA Bear
Thanks...I've been on that board since 4.30pm yesterday, with three
hours break for sleep...still no solution! (Other than system
restore.)
A recently released patch is causing problems in OE.

See this thread in McAfee Help Forums:
http://forums.mcafeehelp.com/viewtopic.php?t=45852
Click to expand...
Click to expand...
Click to expand...
 
There's still a lot of wailing and beating of chests going on over at McAfee
Forums, I've tried to explain to them to uninstall MVS (those who kept the
update but diabled it) and then reinstall...deaf ears I'm afraid.

--
Peter
Toronto, Canada
XP Home SP2
P4 dual HT @ 3.0ghz, 1.0gb RAM, 160gb HD
PA Bear said:
They may have addressed the bug now.
--
~PA Bear
On a whim, I just re-downloaded v9.1.06...that key is no longer in the
registry (Disablepladminusone) and as far as I can see
everything works fine. I'll report back if I find anything.
Here's the posted, temporary fix:

<QP>
We have already identified the issue with the email client problems.
For
now
please do the following for the email client problems:

Email Cient Slow
Summary:After an update to VirusScan version 9.1.06 your email client
may be
acting abnormally. Please follow these instructions to see if it works
in your scenario.

Backup Your Registry
It doesn't hurt to be safe and make a backup. After you open regedit
from the directions below, go to the File menu and click export. Check
the box at
the bottom that says all. Type something like Backup into the save
dialog and click Save. You may want to save it to your desktop.

Delete the Disablepladminusone Key [HKEY_LOCAL_MACHINE\SOFTWARE\Network
Associates\TVD\Shared Components\On Access
Scanner\McShield\Configuration\Disablepladminusone]:

Click Start

Click RUN

Type Regedit and press ENTER

Click on the + signs for each item below

+ HKEY_LOCAL_MACHINE

+ Software

+ Network Associates

+ TVD

+ Shared Components

+ On Access Scanner

+ McShield

Click on Configuration

Right Click Disablepladminusone and Click delete.

Press OK to the confirmation box.

Reboot Your Computer

The full key is:
HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\On
Access Scanner\McShield\Configuration\Disablepladminusone

We should have an update for you very soon.

Thanks,
_________________
Doug Richards
Tier III Technical Support Engineer
McAfee - Consumer Division
</QP>
--
~PA Bear

Peter wrote:
Thanks...I've been on that board since 4.30pm yesterday, with three
hours break for sleep...still no solution! (Other than system
restore.)
A recently released patch is causing problems in OE.

See this thread in McAfee Help Forums:
http://forums.mcafeehelp.com/viewtopic.php?t=45852
Click to expand...
Click to expand...
Click to expand...
 
* PA Bear said:
Here's the posted, temporary fix:

<QP>
We have already identified the issue with the email client problems. For now
please do the following for the email client problems:

Email Cient Slow
Summary:After an update to VirusScan version 9.1.06 your email client may be
acting abnormally. Please follow these instructions to see if it works in
your scenario.

Backup Your Registry
It doesn't hurt to be safe and make a backup. After you open regedit from
the directions below, go to the File menu and click export. Check the box at
the bottom that says all. Type something like Backup into the save dialog
and click Save. You may want to save it to your desktop.

Delete the Disablepladminusone Key [HKEY_LOCAL_MACHINE\SOFTWARE\Network
Associates\TVD\Shared Components\On Access
Scanner\McShield\Configuration\Disablepladminusone]:
Click to expand...


Ya that's just what we need, users going into the registry and deleting
things. What possibly could go wrong with that? shheessh this could get
ugly.

Jason
 
Late yesterday McAfee released an update to Viruscan 9 that fixed the
situation. (DAT 4474)

--
Peter
Toronto, Canada
XP Home SP2
P4 dual HT @ 3.0ghz, 1.0gb RAM, 160gb HD
Jason said:
* PA Bear said:
Here's the posted, temporary fix:

<QP>
We have already identified the issue with the email client problems. For
now
please do the following for the email client problems:

Email Cient Slow
Summary:After an update to VirusScan version 9.1.06 your email client may
be
acting abnormally. Please follow these instructions to see if it works in
your scenario.

Backup Your Registry
It doesn't hurt to be safe and make a backup. After you open regedit from
the directions below, go to the File menu and click export. Check the box
at
the bottom that says all. Type something like Backup into the save dialog
and click Save. You may want to save it to your desktop.

Delete the Disablepladminusone Key [HKEY_LOCAL_MACHINE\SOFTWARE\Network
Associates\TVD\Shared Components\On Access
Scanner\McShield\Configuration\Disablepladminusone]:
Click to expand...


Ya that's just what we need, users going into the registry and deleting
things. What possibly could go wrong with that? shheessh this could get
ugly.

Jason
Click to expand...
 
Jason said:
* PA Bear said:
Here's the posted, temporary fix:

<QP>
We have already identified the issue with the email client problems.
For now please do the following for the email client problems:

Email Cient Slow
Summary:After an update to VirusScan version 9.1.06 your email client
may be acting abnormally. Please follow these instructions to see if it
works in your scenario.

Backup Your Registry
It doesn't hurt to be safe and make a backup. After you open regedit
from the directions below, go to the File menu and click export. Check
the box at the bottom that says all. Type something like Backup into
the save dialog and click Save. You may want to save it to your desktop.

Delete the Disablepladminusone Key [HKEY_LOCAL_MACHINE\SOFTWARE\Network
Associates\TVD\Shared Components\On Access
Scanner\McShield\Configuration\Disablepladminusone]:
Click to expand...


Ya that's just what we need, users going into the registry and deleting
things. What possibly could go wrong with that? shheessh this could get
ugly.
Click to expand...

Take it up with McAfee Support. They're the source of the quote (which
you've truncated).
 
* PA Bear said:
Take it up with McAfee Support. They're the source of the quote (which
you've truncated).
Click to expand...

I'll be sure to tell folks your helpful advice when they come here after
screwing up thier system by going into the registry and deleting things.

Jason
 
Jason said:
I'll be sure to tell folks your helpful advice when they come here after
screwing up thier system by going into the registry and deleting things.
Click to expand...

If they follow the instructions which states to be sure to backup the
Registry, then if they do delete something accidentally they will still have
the backup to restore. Is this not something that you do, or recommend?

Jan :)
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.
 
No need to back up or alter anything. The latest DAT 4474 solves the
problem. If you find after all this that your HDD has lost some gigs, turn
off system restore, do a file clean up and defrag then turn it back on.
 
Hi Peter :-)
No need to back up or alter anything. The latest DAT 4474 solves the
problem. If you find after all this that your HDD has lost some gigs,
turn off system restore, do a file clean up and defrag then turn it back
on.
Click to expand...

I'm sure the OP will be pleased to hear this.

However, I stand by my statement that everyone should backup the Registry
before doing anything in it.

Hope this helps :-)

Jan :)
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

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