ATTN Bill Sanderson, RDC protocol errors problem thread

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msfan

Bill said:
only.

Nasty.

I looked at whether it was possible to increase the priority of the svchost
entries, and it is not.

Have you tried bumping Newsbin Pro down one more--to LOW?
Click to expand...

Yeah, newsbin is set to the lowest priority and the author of newsbin
says he will not do anything untill he gets some sort of identifiable
info what the cause is. So how in the world am I supposed to get him any
info that he could see where the problem is at? I don't have a clue. He
says cap files are no use. So I'm lost and no idea what sort of info to
try to get for him.

Any suggestions or thoughts Bill?
It's now the 16th of Sept and I haven't got a response from you since the
6th or so on my any suggestions Q . :)

Umm, I thot to try also bypassing the router using only my switch and the 2
computers. I'd have to use ICS on the host, which is of course the RDC host.
If I did that, do I have to have 2 nics in the host? I would think so. Or
can I plug the cable mdoem into the hub and use the hsot as ICS host? I have
no possble way of doing without the router cus I don't have any more cable
nor a seperate nic. and i can't move anything into another room cus of cable
issue and ports in the wall issue where the cables plug into, not enough
ports in walls, :)
 
msfan said:
Yeah, newsbin is set to the lowest priority and the author of newsbin
says he will not do anything untill he gets some sort of identifiable
info what the cause is. So how in the world am I supposed to get him any
info that he could see where the problem is at? I don't have a clue. He
says cap files are no use. So I'm lost and no idea what sort of info to
try to get for him.

Any suggestions or thoughts Bill?
It's now the 16th of Sept and I haven't got a response from you since the
6th or so on my any suggestions Q . :)

Umm, I thot to try also bypassing the router using only my switch and the 2
computers. I'd have to use ICS on the host, which is of course the RDC host.
If I did that, do I have to have 2 nics in the host? I would think so. Or
can I plug the cable mdoem into the hub and use the hsot as ICS host? I have
no possble way of doing without the router cus I don't have any more cable
nor a seperate nic. and i can't move anything into another room cus of cable
issue and ports in the wall issue where the cables plug into, not enough
ports in walls, :)
Click to expand...

First about ICS. You'd need a second nic. There's one oddball case with
aDSL and PPPoE where you can plug the modem into a hub and use ICS, but it
is truly an oddball case, and better ignored.

In the situation where you are getting these RDP dropouts on the LAN, I
truly don't see the router as involved at all. You could substitute some
other switch for it, if you could borrow a small switch and a cable to daisy
chain it to the router's switch ports.

In terms of the basic issue, I think what I was trying to figure out was how
to get this situation to Microsoft in a way that'd get us an answer--either
for the Newsbin Pro developer, or for you as "network manager."

Somebody with the ability to submit a support request to Microsoft needs to
make the request, and that somebody needs to be running Newsbin Pro and able
to demonstrate the problem on demand.

I don't think I can do that--I'm not familiar with Newsbin Pro and I haven't
seen the problem first-hand. We need somebody with a Technet or MSDN
subscription who can get this thing looked at directly--or somebody with the
pocketbook to make a paid support call.

Anybody got a better idea? Jeffrey?
 
Hmm - in a different thread, Jeffrey Randow has suggested that an incomplete
install of SP1 for Windows XP may cause this symptom.

If you can reinstall SP1, that might be worth a try--grasping at straws
here, but better to eliminate the "known" causes before we invent something
new.
 
Umm Bill, first I wanna thank you and say I think yer an awesome helper and
friend like. And also I hope we can try to find a solution. and I wish I
could do you a favor too for helping.

Umm, I did contact microsoft as you know in the past and they said if it
does not happen with windows only, RDC is doing what it's supposed to do and
like they wouldn't help or at least well, I forget. They told me try new
hardware and so forth. As mentioned before.

Now when I emailed the guy a few times since then, was within the last 3-5
months, I said I've changed all hardware and the same problem happens. He
didn't reply.

I am installing windows xp pro with sp1 already included in the OS CD. So I
know it's good to go there. And the issue even happened before SP1 came out.
So I don't feel that is any cause.

To pay microsoft for this call for support, what exactly would it cost? $20
or something? And the thing here is if i wanted to fight it, i would not
have to pay cus when I called them in the past for an install problem with
the windows cd i used to have, they told me upfront i would not have to pay
if they didn't fix the problem. Yet they charged me anyway and i let it go
cus it was bad ram. they said the cd was bad, but it was bad ram. they
didn't fix my problem so i assume if i wanted ot fight it with Visa, I
wouldn't have had to pay. But anyway, Bill, what do you think about me just
calling them and doing it? The only problem is I can not nor can anyone in
my opinion get this to happen on demand 100% of the time considering it only
happens sometimes and not 100% of the time. However for me in 3 or 5 days
within the last 8 days, it did happened every time I right click on a server
in the list and say properties, it then crashed with the protocol error.

One thing you might try Bill is download the program and just check it out
on yer pc. Just maybe that or go to the site www.newsbin.com and see what it
is like and stuff. And you could even contact the developer there, his name
is Quade. Nit that you should or need to, I'm not even asking, but it's a
thought considering you seem to be more tech then I am when it comes ot
windows and in this case, knowing a lot more then I do.

I would rather not call Microsoft unless I didn't have to pay for it if they
didn't fix the problem entirely. And since it doesn't happen 100% of the
time and I guess only happens for some people, not all, I'm a bit concerned
to call Microsoft.
 
On the evidence so far, I wouldn't call them. It's a good bit more than $20
now, and I'd say the risk is fairly high that you'd end up paying.

http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer02a

email response within 24 hrs - $99
phone contact - $245.

I've thought about the idea of installing newsbin pro and trying to
reproduce myself, but, frankly, I don't think I can spare the time needed.
We need someone from amongst the Newsbin Pro users who've already seen this
issue and who has a situation where they can make the contact without
shelling out too much cash.
 
Over at newsbin.com i posted in the tech support forum all info i have, info
you talked about and others have posted as well. some saying they never have
the issue, a couple others, maybe 3 or 4 saying they have the issue, but it
hardly happens. one saying he can reproduce it consistantly by adding
servers or going to server properties and so on.
So far no help really at all other then they blame microsoft and say it is
their problem to fix.
they did say newsbin and wine for linux had problems and the wine people
fixed it or found the problem. and with something else they fixed the
problem newsbin users reported. so newsbin had a problem with 2 other things
and one which was the wine for linux developers, they got the author of
newsbin to fix an issue by showing what it was, then this other company
fixed in their own software this one problem, i have no idea what tho. so
Quade the author of newsbin was basically saying that it's totally up to
microsoft to fix this unless He can get some information showing the cause
and then he'd work on it. He said it might be how newsbin displays data or
something like that. and i notice when typing in newsbin the text becomes
garbled a bit. they said that's evident with other stuff too like wine or
something and newsbin, how newsbin is displaying the window updates, hwo it
updates its own windows or something.

Well anyhow, i dunno what to do other then someone like you said MSDN or
something has to get involved here.

But I can as far as i am concerned and as far as i can tell and know, i will
gaurantee this problem is with microsoft and remote desktop host/client and
newsbin only. and one of them needs to step up and fix the conflict. However
newsbin people say they can't cus they have no idea what RDC is doing or
what could be causing this. So they're clueless as am i.
 
Seeing as you seem to be so determined to fix the problem(I read your
other posts on newsbin.com).

Thought I would just let you know that I also get this problem
consistenly and not only on newsbin.

A mail server application called VPop3 does it also when you try to
enter your password for admin(though you can get back into your remote
desktop after the error). Nero Burning Rom also does it if you try to
burn a CD image Remotely.
 
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