attachments

  • Thread starter windows mail attachments
  • Start date
W

windows mail attachments

I can open an attachment, but when I try to open an attachment in a separate
email (after closing the first) windows mail completely shuts down. I have
to reopen windows mail to open another attachment of any kind.
 
A

Albert van Niekerk

I have the same problem.
Can open one attachment without problems, but if I want to open a second
attachment to the same or different e-mail I get the message: "Windows mail
has stopped working. Windows is checking for a solution to the problem" and
then "Windows mail is restarting".
Windows mail then shuts down and restart.
Can anybody help?

"windows mail attachments" <windows mail
(e-mail address removed)> wrote in message
news:[email protected]...
 
A

Albert van Niekerk

Thanks, Gary
You are right about Norton antivirus.
I will try your recommendations.
 
J

Juli B

Gary VanderMolen said:
Let me guess, you are running Norton antivirus.
That is a known issue caused by a recent update to Norton antivirus.
There may be a newer update that corrects the problem, so
first try updating Norton. If no joy, uninstall and follow up with their
debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If you like, we can recommend a more compatible free antivirus.

--
Gary VanderMolen, MS-MVP (Mail)





I'M NOT RUNNING NORTON'S AND I CAN NOT OPEN UP A SINGLE ATTACHMENT!IT'S VERY DISTURBING. SO, WHEN ARE THEY GOING TO FIX THIS?
Click to expand...
 
D

Dave

Windows Mail won't ever be "fixed", because it's been replaced with Windows
Live Mail.
 
G

Gary VanderMolen

This is a peer-to-peer help group. Microsoft does not monitor this forum.
If you would like some help, post a verbatim copy of your error message.
Have you tried saving the attachment, and then opening the saved document
outside of Windows Mail?
 

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