Attachment cannot be open

  • Thread starter Thread starter KY Chan
  • Start date Start date
K

KY Chan

On Monday morning, as usual checking mail in office using windows mail, all
attachment was able to open (through the paper clip icon or save into other
location.
Then after lunch, all type of attachment (picture, excel, words, pdf...) can
not be open through the paper clip icon. Then i try to save it and open
again, these message pop up "there was an error saving one or more of the
attachments. Please check your free disk space and try again", i can't safe
the attachment.
If forwarded to other people, it's ok, open and view as normal.
Another thing I encounter, i can't open web based email attachment as well,
since I'd forward (to try) the office attachment mail to my personal account.
I try to save it, the saving process as usual, but when saving is done, the
file was not saved at all.
I'm using Vista Home basic, Version 6.0 (build 6002: SP2)
Window mail Version 6.0.6000.16386 (vista_rtm.061101-2205)
I have Win defender ON, and AVG free edition, Version 9.0.708
Some said it's IE 8 causing the problem, so i uninstall it, the same problem
happened. now I'm using IE 7 (Version 7.0.6002.18005)
Is it have to do with low memory? how to check the available memory i have?
What happened? Please help, this really annoyed me since I leave most of the
attachment in Windows Mail.
 
Disable email scanning by your anti-virus application. It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
He did not tell you to disable Emails; he said "Disable email scanning".
There is a big difference. We don't know how to do it since the way it is
done is different for each antivirus program. You need to do what Gary says,
which is "Disable email scanning by your anti-virus application". Note the
part that says "your anti-virus application". If you don't know how to do it
then get support from the vendor of your anti-virus application. If they
don't help you then don't use the program.
 
Tina

The best way to do this is to uninstall your Anti Virus and then re-install it
without selecting the email integration (scanning) option

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
 
I too am unable to open attachments since downloading windows update kb976749
and kb9716644. I am also running avg and this is off but it will not turn on
again
 
Depending on the software, uninstalling might not be enough; that is, many
inexperienced people will use the uninstall program without knowing that
there is an additional clean-up that must be used for the software; it
depends on the software whether that is relevant and there is such a feeding
frenzy of people in this thread that I doubt everyone is using the same
antivirus software.
 
For disabling the option in any AV it is enough to do as I posted. To remove the AV
suite completely to change to another one then I agree with you
 
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