ATI TV Tuner Card not recognized in XP

  • Thread starter Thread starter tennisdoc
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tennisdoc

Hi, This is my first tuime posting here. I bought a new Dell Computer a
little over a year ago that came with an ATI e-home wonder TV Tuner. I
am running Windows XP Media Edition 2004 (SP2). I never tried to use
the tuner until now. When I went into Media center and clicked on TV it
says "files needed to display video are not installed or not working
correctly, please restart media center and or restart the computer". Of
course none of that worked. I tired upgrading to Media Center 2005 but
got the same error.

In control panel, under system, the tuner is not found and when i
installed the latest driver from ATI, (ATI e home wonder video coded
WDC) I get an error that it is not working correctly - code 10.

I tried removing the tuner and rebooting, then reinstalling it and
rebooting again and the 'found new hardward' balloon does not show up
and it is still not recognized in XP. It is plugged in correctly to the
PCI slot. When you run the Dell diagnostics on boot-up it finds the
tuner and says it is working correctly.

ATI's tech support told me to go to Dell because it is OEM and Dell
wants to charge me $129 to fix the problem because it is one month out
of warranty.

Any suggestions on how to get this to work?
 
from the device manager, try "Scan for new Hardware"

Beverly Howard [MS MVP-Mobile Devices]
 
tennisdoc said:
Hi, This is my first tuime posting here. I bought a new Dell Computer a
little over a year ago that came with an ATI e-home wonder TV Tuner. I
am running Windows XP Media Edition 2004 (SP2). I never tried to use
the tuner until now. When I went into Media center and clicked on TV it
says "files needed to display video are not installed or not working
correctly, please restart media center and or restart the computer". Of
course none of that worked. I tired upgrading to Media Center 2005 but
got the same error.

In control panel, under system, the tuner is not found and when i
installed the latest driver from ATI, (ATI e home wonder video coded
WDC) I get an error that it is not working correctly - code 10.

I tried removing the tuner and rebooting, then reinstalling it and
rebooting again and the 'found new hardward' balloon does not show up
and it is still not recognized in XP. It is plugged in correctly to the
PCI slot. When you run the Dell diagnostics on boot-up it finds the
tuner and says it is working correctly.

ATI's tech support told me to go to Dell because it is OEM and Dell
wants to charge me $129 to fix the problem because it is one month out
of warranty.

Any suggestions on how to get this to work?
Click to expand...

You can read about some of the hassle people went through here. I
don't know if this will answer your question or not. Since you
say the Dell diagnostic sees the hardware, my assumption is this
is not a hardware problem.

http://www.dellcommunity.com/supportforums/board/message?board.id=dim_video&message.id=143473

The E-Home TV Wonder uses a Conexant CX23416 chip, which is apparently
an MPEG2 encoder. So I guess part of the process, is having a CODEC to
decode the MPEG2 stream coming from the hardware, to make the TV picture
on your screen.

Based on the description in that Dell thread, I wonder why they even
bothered to put a TV tuner in the computer, if you have to jump through
that many hoops to get it to work ? Sounds like rocket science...

Paul
 
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