ATI customer service, does it exist?

  • Thread starter Thread starter August Pamplona
  • Start date Start date
A

August Pamplona

Is there any way to actually correspond with any human at ATI
customer support (rather than getting automated e-mail responses)?

I have an ATI AIW Radeon 7500 AGP video card which one day (about
one year and one month after purchase) simply became unable to produce a
picture (no POST or anything --my first thought was that my monitor quit
but my old PCI S3 VirgeDX card works just fine on the same monitor).

Other than trying to see if there's anything I should do before
returning to ATI for service, I would love to verify whether or not this
part is under warranty coverage (everything I've been able to find about
this on the ATI web site suggests that the coverage is at least 3 years
but my record from where I bought it online claims only one year of
coverage --in the latter case I would have missed coverage by about a
month at the time of failure).

TIA,
August Pamplona
--
The waterfall in Java is not wet.
- omegazero2003 on m.f.w.

a.a. # 1811 apatriot #20 Eater of smut
To email replace 'necatoramericanusancylostomaduodenale' with
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August said:
Is there any way to actually correspond with any human at ATI
customer support (rather than getting automated e-mail responses)?

I have an ATI AIW Radeon 7500 AGP video card which one day (about
one year and one month after purchase) simply became unable to produce a
picture (no POST or anything --my first thought was that my monitor quit
but my old PCI S3 VirgeDX card works just fine on the same monitor).

Other than trying to see if there's anything I should do before
returning to ATI for service, I would love to verify whether or not this
part is under warranty coverage (everything I've been able to find about
this on the ATI web site suggests that the coverage is at least 3 years
but my record from where I bought it online claims only one year of
coverage --in the latter case I would have missed coverage by about a
month at the time of failure).

TIA,
August Pamplona
--
The waterfall in Java is not wet.
- omegazero2003 on m.f.w.

a.a. # 1811 apatriot #20 Eater of smut
To email replace 'necatoramericanusancylostomaduodenale' with
'cosmicaug'
Click to expand...

if you never reply to the automated response, you'll never get a reply.
I send them a copy of it immediately, asking whats up.
A peeve of mine is that they never include the original complaint
contents in the reply, so if you have 4 different issues the traking
number alone doesnt help.
 
Gordon Scott said:
if you never reply to the automated response, you'll never get a reply.
I send them a copy of it immediately, asking whats up.
Click to expand...

I received a reply to an rma request which was automated. Since the
form for the r.m.a. request had a space to describe the problem, etc.
(which I used to to do so and ask for the clarification on the
warranty), I just assumed that someone would be reading it on the other
end (but I obviously assumed wrong). This reply was an address starting
with "support" to which I replied with pretty much the same original
message. The apparent reply to this was an obviously automated response
from "autoreply"+'at sign'+"ati.com" (munged as a courtesy --even though
it's an obviously unmonitored address) informing me that their online
support has been modified (translation: the address to which I sent my
previous message is obviously not monitored) and encouraging me to visit
http://www.ati.com/support. I visit http://www.ati.com/support and fill
out a form and I get another automated reply "autoreply"+'at
sign'+"ati.com" telling me, because I put warranty service as my issue
(it's the closest category offered), to go check out the r.m.a. page
(which wasn't particularly helpful because: A- I had already done that
and B- it's still not getting me to talk with anybody at ATI).
A peeve of mine is that they never include the original complaint
contents in the reply, so if you have 4 different issues the traking
number alone doesnt help.
Click to expand...

Tracking number? I must be doing something wrong because I didn't
get one of those. I did get an r.m.a. # but I don't want to actually
send this video card in for service until I actually communicate with
someone at ATI other than an autoresponder. Is this so odd?

August Pamplona
--
The waterfall in Java is not wet.
- omegazero2003 on m.f.w.

a.a. # 1811 apatriot #20 Eater of smut
To email replace 'necatoramericanusancylostomaduodenale' with
'cosmicaug'
 
In
srewbigbrother said:
No.
Click to expand...

Concise.

August Pamplona
--
The waterfall in Java is not wet.
- omegazero2003 on m.f.w.

a.a. # 1811 apatriot #20 Eater of smut
To email replace 'necatoramericanusancylostomaduodenale' with
'cosmicaug'
 
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