At the end of my tether......problems sending emails

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Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
 
Emma said:
Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc
etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and
reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk',
Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port:
25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought
the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken
Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be
taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...

Are you connecting through another internet provider's equipment
before you reach that email server? Many internet providers block
connections to port 25 if they have gone through another provider's
equipment, which blocks the usual send method but not webmail,
which uses another port. You might ask your internet provider if
they accept email sent through another port, and if so, what to do
in setting up the account under Windows Mail.
 
Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.
 
Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


Gary VanderMolen said:
Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
 
Hi there
I've answered Gary below, because I think you're asking the same question -
thank you for coming back to me and if you have any more ideas I'd be so
grateful.
Thanks again
E
 
It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


Gary VanderMolen said:
Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


Gary VanderMolen said:
It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


Gary VanderMolen said:
Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


Gary VanderMolen said:
It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP, Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


Gary VanderMolen said:
Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


Gary VanderMolen said:
It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
Now you've got SMTP set to use port 1025.. it probably should be 25.



Emma said:
Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP,
Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


Gary VanderMolen said:
Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
I'm using the easily smtp address in my windows mail account - is this
what
you're talking about? I'm sorry, I'm compute-proficient to a point and
then I
go a bit crossed eyed! Is there somewhere else I could be using the
wrong
address?
Thanks for your messages though,
E
--
Emma Y


:

It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being
used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to
Plusnet
today. My husband has a Mac, and works off exactly the same system
about
three feet away from me but has never had a problem - is this
significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me.
I've spent
countles hours on the telephone to The Tech Guys, my webmail
supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write
an email
and press 'send' it sits in my outbox until I shut down my email
and reopen
it. This seems to kick start something and my emails all suddenly
send.
I have received this error message (I've blanked out my email
address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server:
'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay',
Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all
my
settings and declared it must be my windows mail because
everything was
correct.
I got in touch with The Tech Guys who are supposed to be the
experts - and
I'm paying for PC performance to help me out here - and they went
through
everything and said it must be my webmail supplier because if it
was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I
bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've
taken Norton
off because I was told that might be the issue - that hasn't
helped.
I'm spending my entire life trying to sort this out and my
children need
me....and I'd like to be able to do some work at some point but I
daren't
re-load Microsof Office back onto my laptop in case it all needs
to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
As Dave already told you, the SMTP port should be 25, not 1025.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP, Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


Gary VanderMolen said:
Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


:

It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
Hi
Sorry, still nothing, the messages are just sitting in my outbox and the
email seems incapable of doing anything now - when I press send and receive
there's no response and when I shut down and re-open I'm getting nothing. Not
even an error message.
E
--
Emma Y


Gary VanderMolen said:
As Dave already told you, the SMTP port should be 25, not 1025.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP, Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


Gary VanderMolen said:
Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


:

It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
I really appreciate you trying to help, but unfortunately my email seems to
be as stubborn as I am! I've used the download and that's not worked either,
my new test message is sitting waving at me from my outbox! What seems to be
happening at the moment is that if there is a message in my inbox then I
can't receive messages eitehr - I've just got my husband to send me a message
and my Windows Mail doesn't even seem to be checking for messages while the
test is stuck in the outbox and when I press send/receive it doesn't do
anything. I've just deleted the test message, pressed send/receive and
automatically my husband's message has arrived. Now it seems to be checking
for new messages every minute again as I'd set it up - whereas everything
seemed to freeze when I had a message in the outbox. There is a real problem
here but just can't work out what it is.
Thank you for all your help and patience.
E
 
Something has changed, because you were getting an error
message before, which is better than nothing.

I have a hunch that your mail account is getting corrupted by a
non-compatible antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to
be uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after uninstalling your antivirus program, Windows Mail still
does not work properly, delete your corrupted email account,
restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
Sorry, still nothing, the messages are just sitting in my outbox and the
email seems incapable of doing anything now - when I press send and receive
there's no response and when I shut down and re-open I'm getting nothing. Not
even an error message.
E
--
Emma Y


Gary VanderMolen said:
As Dave already told you, the SMTP port should be 25, not 1025.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP, Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


:

Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


:

It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
I have already tried this and completely uninstalled my Norton and even
turned off the Windows Firewall - it made no difference at all.
Sorry, I think I'm going to end up just living with this problem because no
one seems to have any idea what on earth it is. Trust me to come up with a
completely new one!
I'm not sure, however, about not getting an error message being an
improvement The error message at least proved it was trying to do something.
Last time the whole email just seemed to freeze so there was no error message
because it wasn't doing anyting - including checking for new emails which
hasn't been a problem so far.
Thaks again
E
--
Emma Y


Gary VanderMolen said:
Something has changed, because you were getting an error
message before, which is better than nothing.

I have a hunch that your mail account is getting corrupted by a
non-compatible antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to
be uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after uninstalling your antivirus program, Windows Mail still
does not work properly, delete your corrupted email account,
restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
Sorry, still nothing, the messages are just sitting in my outbox and the
email seems incapable of doing anything now - when I press send and receive
there's no response and when I shut down and re-open I'm getting nothing. Not
even an error message.
E
--
Emma Y


Gary VanderMolen said:
As Dave already told you, the SMTP port should be 25, not 1025.

--
Gary VanderMolen [MS-MVP WLM]


Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP, Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


:

Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


:

It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
You misunderstood me. Getting an error message is better than
not getting an error message from a malfunctioning program.
The error message gives one something to work on.
We have gone about as far as we can with your Windows Mail
problem. I suggest you upgrade to Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
I have already tried this and completely uninstalled my Norton and even
turned off the Windows Firewall - it made no difference at all.
Sorry, I think I'm going to end up just living with this problem because no
one seems to have any idea what on earth it is. Trust me to come up with a
completely new one!
I'm not sure, however, about not getting an error message being an
improvement The error message at least proved it was trying to do something.
Last time the whole email just seemed to freeze so there was no error message
because it wasn't doing anyting - including checking for new emails which
hasn't been a problem so far.
Thaks again
E
--
Emma Y


Gary VanderMolen said:
Something has changed, because you were getting an error
message before, which is better than nothing.

I have a hunch that your mail account is getting corrupted by a
non-compatible antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to
be uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after uninstalling your antivirus program, Windows Mail still
does not work properly, delete your corrupted email account,
restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
Hi
Sorry, still nothing, the messages are just sitting in my outbox and the
email seems incapable of doing anything now - when I press send and receive
there's no response and when I shut down and re-open I'm getting nothing. Not
even an error message.
E
--
Emma Y


:

As Dave already told you, the SMTP port should be 25, not 1025.

--
Gary VanderMolen [MS-MVP WLM]


Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP, Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


:

Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


:

It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
Hi
I've tried this and now I'm getting this message when I send my
email.....which is still not going anywhere. I'm hoping that error 550 is
better than the others!!!
Best wishes
E

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Live Mail", and read
the "I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'.

Subject 'test'
Server Error: 550
Server Response: 550 relay not permitted
Server: 'smtp.easily.co.uk'
Windows Live Mail Error ID: 0x800CCC79
Protocol: SMTP
Port: 1025
Secure(SSL): No
--
Emma Y


Gary VanderMolen said:
You misunderstood me. Getting an error message is better than
not getting an error message from a malfunctioning program.
The error message gives one something to work on.
We have gone about as far as we can with your Windows Mail
problem. I suggest you upgrade to Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
I have already tried this and completely uninstalled my Norton and even
turned off the Windows Firewall - it made no difference at all.
Sorry, I think I'm going to end up just living with this problem because no
one seems to have any idea what on earth it is. Trust me to come up with a
completely new one!
I'm not sure, however, about not getting an error message being an
improvement The error message at least proved it was trying to do something.
Last time the whole email just seemed to freeze so there was no error message
because it wasn't doing anyting - including checking for new emails which
hasn't been a problem so far.
Thaks again
E
--
Emma Y


Gary VanderMolen said:
Something has changed, because you were getting an error
message before, which is better than nothing.

I have a hunch that your mail account is getting corrupted by a
non-compatible antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to
be uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after uninstalling your antivirus program, Windows Mail still
does not work properly, delete your corrupted email account,
restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]


Hi
Sorry, still nothing, the messages are just sitting in my outbox and the
email seems incapable of doing anything now - when I press send and receive
there's no response and when I shut down and re-open I'm getting nothing. Not
even an error message.
E
--
Emma Y


:

As Dave already told you, the SMTP port should be 25, not 1025.

--
Gary VanderMolen [MS-MVP WLM]


Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP, Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


:

Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


:

It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
Ignore me, ignore me....I've just successfully sent my first email since
August.....you are a star and the only person in the known universe to be
able to help me. I take my hat off to you - thank you for saving me from
hours of frustration and giving my children back their mummy!!! I realsied
I'd added the wrong number in and went back and re-did it.
Have a lovely evening...week...weekend...and year! Happy Christmas in fact!
Emma
--
Emma Y


Emma said:
Hi
I've tried this and now I'm getting this message when I send my
email.....which is still not going anywhere. I'm hoping that error 550 is
better than the others!!!
Best wishes
E

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Live Mail", and read
the "I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'.

Subject 'test'
Server Error: 550
Server Response: 550 relay not permitted
Server: 'smtp.easily.co.uk'
Windows Live Mail Error ID: 0x800CCC79
Protocol: SMTP
Port: 1025
Secure(SSL): No
--
Emma Y


Gary VanderMolen said:
You misunderstood me. Getting an error message is better than
not getting an error message from a malfunctioning program.
The error message gives one something to work on.
We have gone about as far as we can with your Windows Mail
problem. I suggest you upgrade to Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

--
Gary VanderMolen [MS-MVP WLM]


Emma said:
I have already tried this and completely uninstalled my Norton and even
turned off the Windows Firewall - it made no difference at all.
Sorry, I think I'm going to end up just living with this problem because no
one seems to have any idea what on earth it is. Trust me to come up with a
completely new one!
I'm not sure, however, about not getting an error message being an
improvement The error message at least proved it was trying to do something.
Last time the whole email just seemed to freeze so there was no error message
because it wasn't doing anyting - including checking for new emails which
hasn't been a problem so far.
Thaks again
E
--
Emma Y


:

Something has changed, because you were getting an error
message before, which is better than nothing.

I have a hunch that your mail account is getting corrupted by a
non-compatible antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to
be uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after uninstalling your antivirus program, Windows Mail still
does not work properly, delete your corrupted email account,
restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]


Hi
Sorry, still nothing, the messages are just sitting in my outbox and the
email seems incapable of doing anything now - when I press send and receive
there's no response and when I shut down and re-open I'm getting nothing. Not
even an error message.
E
--
Emma Y


:

As Dave already told you, the SMTP port should be 25, not 1025.

--
Gary VanderMolen [MS-MVP WLM]


Hi there
I've tried this and still nothing - sorry, I've been over and over it with
so many people and now I'm probably driving you insane too.
The message just sits in the outbox and then I got this message when I shu
it down and reopened it again to force it to send. I'm going to change it
back to the old smtp address:

The connection to the server has failed. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'relay.plus.net', Protocol: SMTP, Port:
1025, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


Again, I raly appreciate your time.
Best wishes
Emma
--
Emma Y


:

Yes, I know you are using the Easily SMTP server in your Windows Mail
account. I'm suggesting you *replace* the Easily SMTP server name with
the Plusnet SMTP server name. Here is the step-by-step process:

In Windows Mail, click Tools, Accounts, select the Easily account, click
Properties, Servers. In the box labeled "Outgoing mail (SMTP)" replace
"customermail2.easily.co.uk" with "relay.plus.net" (without the quotes).
Do not change anything else. Click OK. Try sending.
--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm using the easily smtp address in my windows mail account - is this what
you're talking about? I'm sorry, I'm compute-proficient to a point and then I
go a bit crossed eyed! Is there somewhere else I could be using the wrong
address?
Thanks for your messages though,
E
--
Emma Y


:

It appears that Easily is not allowing you to use their SMTP server
because your connection is coming from a non-Easily network.
Plusnet can not help you with this. However, you could substitute the
Plusnet SMTP server for the Easily SMTP server. Your correspondents
will never notice the difference.

--
Gary VanderMolen [MS-MVP WLM]


Hi
You both seem to be asking the same thing. The laptop wasn't being used away
from home, however, we our ISP is Plusnet and my webmail is from
easily....could you explain what the issue might be so I can talk to Plusnet
today. My husband has a Mac, and works off exactly the same system about
three feet away from me but has never had a problem - is this significant???
Thank you soooo much for coming back to me.
--
Emma Y


:

Was the laptop being used away from home?
Which network provided your Internet connection when you got
that error? Chances are it was somebody else besides easily.co.uk.

--
Gary VanderMolen [MS-MVP WLM]


Hi
I'm at the end of my tether and no one seems able to help me. I've spent
countles hours on the telephone to The Tech Guys, my webmail supplier etc etc
etc and no one can help.
Basically I cannot send emails from my Windows mail. When I write an email
and press 'send' it sits in my outbox until I shut down my email and reopen
it. This seems to kick start something and my emails all suddenly send.
I have received this error message (I've blanked out my email address):

The rejected e-mail address was xxxxxx. Subject 'test', Account:
'customermail2.easily.co.uk', Server: 'customermail2.easily.co.uk', Protocol:
SMTP, Server Response: '571 xxxxxxx prohibited. We do not relay', Port: 25,
Secure(SSL): No, Server Error: 571, Error Number: 0x800CCC79

So I contacted easily, my webmail supplier. They went through all my
settings and declared it must be my windows mail because everything was
correct.
I got in touch with The Tech Guys who are supposed to be the experts - and
I'm paying for PC performance to help me out here - and they went through
everything and said it must be my webmail supplier because if it was a
software issue then I wouldn't be able to receive anything.
Then I had a bit of a cry because this has been going on since I bought the
laptop (Toshiba) in August! I'm so frustrated by it.
The laptop has been taken back to factory settings twice. I've taken Norton
off because I was told that might be the issue - that hasn't helped.
I'm spending my entire life trying to sort this out and my children need
me....and I'd like to be able to do some work at some point but I daren't
re-load Microsof Office back onto my laptop in case it all needs to be taken
off AGAIN!
Please help someone....
Thanks in advance to anyone with a magic wand!
Emma Y
Click to expand...
Click to expand...
Click to expand...
 
I hope by now you have changed the SMTP port to the proper value or this
will never get straightened out.

Checking for mail every monite is way too often. Windows Mail is almost
sure to trip over itself, expecially if there is a message stuck in the
Outbox since it sends before it receives.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no
protection not provided by the regular resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled.
 
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