Asus not responding to RMA request

  • Thread starter Thread starter Kroagnon
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Kroagnon

I am trying to get an A7N8X RMA'd but they have not responded to 3 E-mails
sent to (e-mail address removed). It has been over a week since the first one was sent
out. Are these guys alive? I've had to RMA Abit boards and they respond
right away, but this is leaving a bad taste in my mouth and if I don't get
this taken care of it'll be the last Asus I buy.
 
"Kroagnon" said:
I am trying to get an A7N8X RMA'd but they have not responded to 3 E-mails
sent to (e-mail address removed). It has been over a week since the first one was sent
out. Are these guys alive? I've had to RMA Abit boards and they respond
right away, but this is leaving a bad taste in my mouth and if I don't get
this taken care of it'll be the last Asus I buy.
Click to expand...

Have you tried phoning them ?

http://usa.asus.com/contact/contactindex.htm

Filling this out first will shorten the length of your
phone call:

http://rma.asus.com/enduser/RmaRequest.aspx

They do stuff like this, they claim, due to the volume
of spam they get via Email.

HTH,
Paul
 
Kroagnon said:
I am trying to get an A7N8X RMA'd but they have not responded to 3 E-mails
sent to (e-mail address removed). It has been over a week since the first one was sent
out. Are these guys alive? I've had to RMA Abit boards and they respond
right away, but this is leaving a bad taste in my mouth and if I don't get
this taken care of it'll be the last Asus I buy.
Click to expand...

Did you try using the telephone.

It's also possible that they are blocking your email (possible)
 
I RMA'd a A7V8X a couple of days ago. They responded to my email after I
explained what happened in detail.
 
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