G
Guest
Problem
Was online and the computer shut down
Went to restart and it went through the cycle (you can even hear the music when windows starts) but the screen is blank.
I started in safe mode and it boots fine. In the event viewer I am getting the following error message:
The ASCTRM service failed to start due to the following error:
The specified driver is invalid.
Microsoft help has this
http://support.microsoft.com/default.aspx?scid=kb;en-us;817194
I have started in safe mode and uninstalled Real Player...I went into the registry to edit the ASCTRM service and it isn't listed
I reboot and it is still doing the same thing
I don't know what my other options are...maybe to uninstall AOL? Or can this be something else not related to this service and just coincidental that i am getting this error message. Thanks for the help.
Was online and the computer shut down
Went to restart and it went through the cycle (you can even hear the music when windows starts) but the screen is blank.
I started in safe mode and it boots fine. In the event viewer I am getting the following error message:
The ASCTRM service failed to start due to the following error:
The specified driver is invalid.
Microsoft help has this
http://support.microsoft.com/default.aspx?scid=kb;en-us;817194
I have started in safe mode and uninstalled Real Player...I went into the registry to edit the ASCTRM service and it isn't listed
I reboot and it is still doing the same thing
I don't know what my other options are...maybe to uninstall AOL? Or can this be something else not related to this service and just coincidental that i am getting this error message. Thanks for the help.