ARRRGGG!!! Can't Install Network Printers

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  • Start date Start date
G

Guest

When I go to "Add a Printer" dialog box, if I select "Add a network,
wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and my
add printer dialog box disappears. It doesn't do this if I select "Add a
local printer." I just recently upgraded from XP. Anyone else ran into this?


Thanks!!!

Tim
 
I can but only under "special" conditions. I don't suppose your user
account is in a domain.

Be sure to send the crash reports when you are online.

Can you add the printer using printmanagement.msc?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
I'm having the same problem with the printers.


Alan Morris said:
I can but only under "special" conditions. I don't suppose your user
account is in a domain.

Be sure to send the crash reports when you are online.

Can you add the printer using printmanagement.msc?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Tim said:
When I go to "Add a Printer" dialog box, if I select "Add a network,
wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and
my
add printer dialog box disappears. It doesn't do this if I select "Add a
local printer." I just recently upgraded from XP. Anyone else ran into
this?


Thanks!!!

Tim
Click to expand...
Click to expand...
 
Are you joined to a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Brian Williams said:
I'm having the same problem with the printers.


Alan Morris said:
I can but only under "special" conditions. I don't suppose your user
account is in a domain.

Be sure to send the crash reports when you are online.

Can you add the printer using printmanagement.msc?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Tim said:
When I go to "Add a Printer" dialog box, if I select "Add a network,
wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and
my
add printer dialog box disappears. It doesn't do this if I select "Add a
local printer." I just recently upgraded from XP. Anyone else ran into
this?


Thanks!!!

Tim
Click to expand...
Click to expand...
Click to expand...
 
Yes, my user account is part of a domain. It doesn't even prompt me to send
the crash report. Seconds after trying to add the printer I get a message:
"Windows Explorer has stopped working. Windows is checking for a solution to
the problem." That box disappears and I get "Windows Explorer is restarting."
Then the whole dialog box just disappears and I'm back to square one. I'm
stumped on this one.

-Tim




Alan Morris said:
I can but only under "special" conditions. I don't suppose your user
account is in a domain.

Be sure to send the crash reports when you are online.

Can you add the printer using printmanagement.msc?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Tim said:
When I go to "Add a Printer" dialog box, if I select "Add a network,
wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and
my
add printer dialog box disappears. It doesn't do this if I select "Add a
local printer." I just recently upgraded from XP. Anyone else ran into
this?


Thanks!!!

Tim
Click to expand...
Click to expand...
 
How is your domain account configured? Do you have a domain account and a
local account with the same name?

Is the domain user on the same domain as the machine account?


the next step is actually debugging the failure in the explorer process.

search the machine for *.dmp files near the time of the failures.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Tim said:
Yes, my user account is part of a domain. It doesn't even prompt me to
send
the crash report. Seconds after trying to add the printer I get a message:
"Windows Explorer has stopped working. Windows is checking for a solution
to
the problem." That box disappears and I get "Windows Explorer is
restarting."
Then the whole dialog box just disappears and I'm back to square one. I'm
stumped on this one.

-Tim




Alan Morris said:
I can but only under "special" conditions. I don't suppose your user
account is in a domain.

Be sure to send the crash reports when you are online.

Can you add the printer using printmanagement.msc?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Tim said:
When I go to "Add a Printer" dialog box, if I select "Add a network,
wireless, or Bluetooth printer", Windows Explorer crashes, restarts,
and
my
add printer dialog box disappears. It doesn't do this if I select "Add
a
local printer." I just recently upgraded from XP. Anyone else ran into
this?


Thanks!!!

Tim
Click to expand...
Click to expand...
Click to expand...
 
Hello all,

I have the same problem with all XP pc on china site.

When i clic 'Add printer' i have a memory cannot be read on explorer...


Alan Morris said:
How is your domain account configured? Do you have a domain account and a
local account with the same name?

Is the domain user on the same domain as the machine account?


the next step is actually debugging the failure in the explorer process.

search the machine for *.dmp files near the time of the failures.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Tim said:
Yes, my user account is part of a domain. It doesn't even prompt me to
send
the crash report. Seconds after trying to add the printer I get a message:
"Windows Explorer has stopped working. Windows is checking for a solution
to
the problem." That box disappears and I get "Windows Explorer is
restarting."
Then the whole dialog box just disappears and I'm back to square one. I'm
stumped on this one.

-Tim




Alan Morris said:
I can but only under "special" conditions. I don't suppose your user
account is in a domain.

Be sure to send the crash reports when you are online.

Can you add the printer using printmanagement.msc?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

When I go to "Add a Printer" dialog box, if I select "Add a network,
wireless, or Bluetooth printer", Windows Explorer crashes, restarts,
and
my
add printer dialog box disappears. It doesn't do this if I select "Add
a
local printer." I just recently upgraded from XP. Anyone else ran into
this?


Thanks!!!

Tim
Click to expand...
Click to expand...
Click to expand...
 
If i launch the wizard with command dos, it working fine.

rundll32 printui.dll,PrintUIEntry /id
 
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