arrows won't move up and down to get to safe mode

  • Thread starter Thread starter Mopsy
  • Start date Start date
M

Mopsy

I get into the black screen where I have the choices to select safe mode
etc., but neither the arrows on the num keys or the main keyboard will work
and I wind up in regular mode. I am getting some BSOD and want to go in and
remove a system 32 file that is said to be the cause of one of the BSOD
events. That file is labeled SONY and has VRDVC10.SPT in it. I have a Sony
DvDirect but it is not connected to the computer and that is the message on
the blue screen. I can remove it w/o going through safe mode (don't know if
that is a safe thing to do) and even if I can, I would like to get into safe
mode anyway. F8 will not put me there either. Can I do it through run?
Usually there is more than one way to do things. I have xp home. I found an
old article but it didn't fit my issue totally.
 
Yes, I can get into windows and will try this suggestion. Do you have any
thoughts why my arrows don't work. Does it have something to do with my
keyboard type--usb or what ever. Could I delete the file named below w/o
going to safe mode? F8 does not work for me either. Yet all the books say
do that as it boots. Frustrating. I have several BSODs popping up from time
to time but this is one I know is causing a challenge. Thanks for your help.
I am leaving home till late tonight so I am monitoring but not the rest of
today.
 
Usually, the BIOS needs upgrading ('flashed' by software sometimes available
from a system manufacturer's web site.) You can use a "PS/2" (round instead
of flat) connection to a keyboard and avoid that.
Probably the best solution is running 'devmgmt.msc' to disable that device
you mention is not connected. There may also be something in add/remove that
you can uninstall.

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Mark L. Ferguson

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