Applications not working

  • Thread starter Thread starter Jennifer
  • Start date Start date
J

Jennifer

I"m running Windows XP. About 3 weeks ago, my office
suite (Office XP) stopped working. I can load the
applications but can't type anything. I can't back up my
Quicken account. I've tried to restore my system to a
previous date and it says it can't do it. What's going
on? How do I fix this??????? Please e-mail me @
(e-mail address removed)
 
Jennifer said:
I"m running Windows XP. About 3 weeks ago, my office
suite (Office XP) stopped working. I can load the
applications but can't type anything. I can't back up my
Quicken account. I've tried to restore my system to a
previous date and it says it can't do it.
Click to expand...

I would scan the system for viruses and other malware.
"List of Antivirus Software Vendors"
(http://support.microsoft.com/?kbid=49500)
 
I did that. No virus. Now what?
Click to expand...

1. How did you scan? If a virus is active on your computer it may hide
itself.
2. Check your startup settings. Maybe an application running in the
background is the culprit.
Applications that start with Windows can be found here:
- the WIN.INI, section [windows], entries "run=" and "load="
- the Registry keys
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices
- the folders
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\STARTUP
C:\DOCUMENTS AND SETTINGS\{username}\START MENU\PROGRAMS\STARTUP
See also "How to Troubleshoot By Using the Msconfig Utility in Windows
XP" (http://support.microsoft.com/?kbid=310560) and "How to Perform a
Clean Boot in Windows XP" (http://support.microsoft.com/?kbid=310353).
 
I'm not familiar with office XP, but is that a package that requires
activation with Microsoft? And if so did you activate it, you didn't mention
that in the original post.
 
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