Applications close when opening picture files

  • Thread starter Thread starter Ed Mertz
  • Start date Start date
E

Ed Mertz

Whenever I try to open a picture folder with Photoshop,
Windows Explorer or any other application, I get the
error message: Windows Explorer (or whatever application
I'm using) has encountered a problem and needs to
close." Sometimes there is no message but the
application will just suddenly close. The picture
folders are quite large and I wonder if there is a memory
problem. Still, there is no "out of memory" message.
Any suggestions?

Thanks,

Ed Mertz
 
Ed Mertz said:
Whenever I try to open a picture folder with Photoshop,
Windows Explorer or any other application, I get the
error message: Windows Explorer (or whatever application
I'm using) has encountered a problem and needs to
close." Sometimes there is no message but the
application will just suddenly close. The picture
folders are quite large and I wonder if there is a memory
problem. Still, there is no "out of memory" message.
Any suggestions?

Thanks,

Ed Mertz
Click to expand...
=================================

Try this...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic
 
John,
Thanks, but I can't get to the files -- which ever
application I use to "see" them closes before an
individual folder or file shows up. This started about a
year ago when it was just one folder that caused the
problem. Now when I go to "my pictures" it shuts down
just after the sub folders in that folder start to load.

Ed
 
Ed said:
John,
Thanks, but I can't get to the files -- which ever
application I use to "see" them closes before an
individual folder or file shows up. This started about a
year ago when it was just one folder that caused the
problem. Now when I go to "my pictures" it shuts down
just after the sub folders in that folder start to load.
Click to expand...
=======================================
Here's something to try....good luck....

Go to the following link:
http://www.cvm.uiuc.edu/vth/images/dog.jpg

Right click the picture and choose...
Save Picture As...

Open the...Save In...drop window and choose...
Desktop.

Click...Save.

Now go to your desktop and right click the
..jpg image file and choose Properties. Click
the Photoshop Image tab and uncheck the
"Generate Thumbnails" button, then click OK.
--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic
 
John,

Thanks so much for your advice on my problem. If I pre-
set Windows Explorer to show only "list" and
not "thumbnails" then I'm able to open the "my pictures"
folder and get to individual sub-folders and most picture
files. I tried unchecking the "generate thumbnails"
button as you suggested and that didn't solve the problem.

For some reason the machine doesn't seem to like folders
with a lot of picture files. I thought maybe that it was
a memory hardware problem but spent time with the Gateway
techs last night and by running PC Doctor the 1 Gig of
memory checks out OK. I've also run Spy Hunter to clear
out parasites and of course run Norton Anti-Virus for
that prevention/cleaning.

I would think that if I tried to exceed the memory
capability that I'd get a message to that effect.
Sometimes an application like Photoshop or even Windows
Explorer will just shut down and go to the desktop.
Other times I get a "Windows Explorer (or whatever
application I'm using) has encountered a problem and
needs to close" message. Once I got: "The instruction
at "0x77f58c0" referenced memory at "0x00000000" the
memory could not be written" message along with several
others that were identical except for the instruction and
memory numbers being different.

I wouldn't think that just thumbnails in a folder, almost
regardless of how many there were, would exceed the 1 Gig
of memory. However, it seems that I can open folders
with small numbers of pictures but not ones with a great
number.

I've considered buying more memory but I'm doubtful that
that would solve the problem. There's a glitch somewhere
but just haven't found it yet. Any more suggestions
would be welcome.

Thanks for your interest.

Ed Mertz
 
John,
I did as you suggested and followed the instructions but
that didn't change the situation.

When I get the "Windows Explorer (or whatever program)
has encountered a problem and needs to close" message,
there is more detail about the problem. I'm not sure how
I can copy it but is there someplace within Microsoft I
can send that data for analysis and suggested remedies?

Thanks,

Ed
 
Ed said:
I did as you suggested and followed the instructions but
that didn't change the situation.

When I get the "Windows Explorer (or whatever program)
has encountered a problem and needs to close" message,
there is more detail about the problem. I'm not sure how
I can copy it but is there someplace within Microsoft I
can send that data for analysis and suggested remedies?
Click to expand...
==========================================
Oh well, looks like I'm all out of ideas.

I guess you could call MS Support:

U.S. customers may call (425) 647-9308
Canadian customers may call (905) 568-3503

(all long distance telephone charges will be
your responsibility)

Monday - Friday 5:00 A.M. - 9:00 P.M. Pacific time
Saturday 5:00 A.M. - 3:00 P.M. Pacific time
Sunday 9:00 A.M. - 3:00 P.M. Pacific time

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic
 
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