Application Management Services

  • Thread starter Thread starter The Petrie Family
  • Start date Start date
T

The Petrie Family

Hi,

I recently had to reinstall XP Home. I went back to the original CD, did a
repair which seemed to reinstall everything, and then downloaded and
installed all critical updates (41 I think!). When it was all done I was
back in business except for one lingering problem. When I start a program or
try and open a new window in IE, it hesitates for a while and then finally
starts. I have looked in the System Event Viewer and found many error
messages every time the system slows down. The messages are in groups of
three. They are:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 22/11/2003
Time: 7:50:03 PM
User: NT AUTHORITY\SYSTEM
Computer: STEVE-O81SNVACJ
Description:
The Application Management service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 22/11/2003
Time: 7:50:03 PM
User: N/A
Computer: STEVE-O81SNVACJ
Description:
The Application Management service entered the stopped state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 22/11/2003
Time: 7:50:03 PM
User: N/A
Computer: STEVE-O81SNVACJ
Description:
The Application Management service terminated with the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


What is the "file specified" that it can't find? I searched around on the
net for help with this and have found a similar problem that has to do with
a module not being located but I haven't found this particular error
message. Can anyone kindly help?

Thanks!

Cheers,
Stephen
 
Hi,

I recently had to reinstall XP Home. I went back to the original CD, did a
repair which seemed to reinstall everything, and then downloaded and
installed all critical updates (41 I think!). When it was all done I was
back in business except for one lingering problem. When I start a program or
try and open a new window in IE, it hesitates for a while and then finally
starts. I have looked in the System Event Viewer and found many error
messages every time the system slows down. The messages are in groups of
three. They are:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 22/11/2003
Time: 7:50:03 PM
User: NT AUTHORITY\SYSTEM
Computer: STEVE-O81SNVACJ
Description:
The Application Management service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 22/11/2003
Time: 7:50:03 PM
User: N/A
Computer: STEVE-O81SNVACJ
Description:
The Application Management service entered the stopped state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 22/11/2003
Time: 7:50:03 PM
User: N/A
Computer: STEVE-O81SNVACJ
Description:
The Application Management service terminated with the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


What is the "file specified" that it can't find? I searched around on the
net for help with this and have found a similar problem that has to do with
a module not being located but I haven't found this particular error
message. Can anyone kindly help?

Thanks!

Cheers,
Stephen
Click to expand...

7036 is a generic error that happens when a requested service cannot run.
Usually the last error in the sequence will tell you what service and/or an
error message and/or a mention of the missing file.

Are there other events in Event Viewer that happen around this same time
that provide additional clues? Be sure to check in the Applications branch
too.

Another angle to check: Have you disabled any services recently? Or
uninstalled some software that ran partly as a service?
 
Hi Sharon,

Thanks for your response. There are no clues that I can see in any of the
other log files. I have re-installed XP Home again and when it was finished
I didn't have this error message. When I applied SP1 I got it back. I have
looked at Article 328213 and requested help from Microsoft as they say that
is the only way to get a patch.

Cheers,
Stephen
 
Hi Sharon,

Thanks for your response. There are no clues that I can see in any of the
other log files. I have re-installed XP Home again and when it was finished
I didn't have this error message. When I applied SP1 I got it back. I have
looked at Article 328213 and requested help from Microsoft as they say that
is the only way to get a patch.

Cheers,
Stephen
Click to expand...

Interesting article and the description fits your situation to a T. Also
interesting that it is only an XP Home issue. Thanks for the reference and
have made a note of it.

If you use the link in the article, it will give the number to call
Microsoft. If you restrict the conversation to the issue in the article,
they will not charge you for the support call. At least that's how it has
always worked when I've called in for hotfixes that were not yet available
to the general public. (I always remind them about cancelling the charges
before hanging up with them :) )

Regards,
 
Hi Sharon,

I got the hotfix this morning (thank you MS for a quick reply!) but it
didn't fix the problem. I'm now waiting to see if they have any other
suggestions as I've run out of ideas.

A related question though, if I reinstall XP Home from CD and chose a fresh
installation as opposed to repairing the existing version will it wipe out
my other data? How about if try to uninstall (if it is possible) all
critical updates and then run repair. I'm thinking that perhaps the repair
function doesn't work well after having over 40 updates applied to the
"base" version.

Cheers,
Stephen
 
Hi Sharon,

I got the hotfix this morning (thank you MS for a quick reply!) but it
didn't fix the problem. I'm now waiting to see if they have any other
suggestions as I've run out of ideas.

A related question though, if I reinstall XP Home from CD and chose a fresh
installation as opposed to repairing the existing version will it wipe out
my other data? How about if try to uninstall (if it is possible) all
critical updates and then run repair. I'm thinking that perhaps the repair
function doesn't work well after having over 40 updates applied to the
"base" version.

Cheers,
Stephen
Click to expand...


Hotfix: The reason the hotfix is not available to the public yet is because
it is not fully "regression tested." Meaning, it's a work in progress that
fixes the issue for most users but it may still have a quirk they haven't
discovered yet. Once the fix is polished, then it appears at Windows
Update. If you haven't already, suggest writing or calling MS to follow up
on this some more.

Reinstalling: All methods would require a reinstall of the updates. Varying
consequences with data, preferences, profiles, program registry entries. A
"repair install" is the least destructive but unless there are other
problems that you're concerned about, don't think this is necessary in your
situation.

Uninstalling hotfixes: Why? This is not related to the problem. At least
not in an obvious way and could cause other problems.

In your case, if you are not having any side effects other than a few
messages in Event Viewer - I would just leave things as they are and wait
for a proper fix from MS.

The cause of the error is due to uninstalling software. The uninstall
triggered an invalid registry setting for the Application Management
Service. Since this doesn't even exist in XP Home, other than a bothersome
error noted in Event Viewer, there should be no repercussions in your day
to day operations.
 
Sharon said:
Hotfix: The reason the hotfix is not available to the public yet is because
it is not fully "regression tested." Meaning, it's a work in progress that
fixes the issue for most users but it may still have a quirk they haven't
discovered yet. Once the fix is polished, then it appears at Windows
Update. If you haven't already, suggest writing or calling MS to follow up
on this some more.
Click to expand...

I have written back to them and am awaiting a reply.
Reinstalling: All methods would require a reinstall of the updates. Varying
consequences with data, preferences, profiles, program registry entries. A
"repair install" is the least destructive but unless there are other
problems that you're concerned about, don't think this is necessary in your
situation.

Uninstalling hotfixes: Why? This is not related to the problem. At least
not in an obvious way and could cause other problems.

In your case, if you are not having any side effects other than a few
messages in Event Viewer - I would just leave things as they are and wait
for a proper fix from MS.
Click to expand...

The problem is that it is slowing the system down. Every time I open IE, or
Windows Explorer, or Outlook Express, or just about any application, the
system hangs and then it carries on. Granted it only hangs for 7 or 8
seconds each time but.... I'll have the same three messages in the log
grouped together over and over. I counted 29 messages all with exactly the
same timestamp i.e. all in one second. The system is spinning its wheels
with this error and I'm not particulalrly patient! ;-)

It all began when the system had to be reset while it was running a few days
ago. Since then it has been impossible to get it back to its old self. Even
system restore no longer shows all the restore points I made yesterday. I
just have a sneaking suspicion that XP needs to be reinstalled fresh and all
the updates reapplied one by one but I don't want to go down that road if my
data will be compromised. I can reinstall all my programs again but just
don't want to lose other data. I have nightly backups of my most critical
data but it is all the other files (music files, etc.) that I'd like to keep
but are too big to backup in any practical way.

If I created another partition on the drive and installed XP there could I
then copy all the data files from partition a to b and then eventually
eliminate a? I've not worked with partitions before so am trying to get up
to speed on them.

Thanks again for your help.

Cheers,
Stephen
 
The problem is that it is slowing the system down. Every time I open IE, or
Windows Explorer, or Outlook Express, or just about any application, the
system hangs and then it carries on. Granted it only hangs for 7 or 8
seconds each time but.... I'll have the same three messages in the log
grouped together over and over. I counted 29 messages all with exactly the
same timestamp i.e. all in one second. The system is spinning its wheels
with this error and I'm not particulalrly patient! ;-)
Click to expand...

You did mention "slight hesitations" with IE before but didn't realize it
was this obnoxious. The length of time isn't bad but the frequency? It
would bug the heck out of me too :)
It all began when the system had to be reset while it was running a few days
ago. Since then it has been impossible to get it back to its old self. Even
system restore no longer shows all the restore points I made yesterday.
Click to expand...

It probably won't help at this point but is there anything in particular
that you can remember about what led up to the need to reset the system?
Knowing would be more to satisfy curiosity about what the heck happened
than anything else...

There obviously is more to straightening this problem out than changing a
few files or editing a few registry settings or there would be an article
with the corrective steps instead of a fix in the works.
I
just have a sneaking suspicion that XP needs to be reinstalled fresh and all
the updates reapplied one by one but I don't want to go down that road if my
data will be compromised. I can reinstall all my programs again but just
don't want to lose other data. I have nightly backups of my most critical
data but it is all the other files (music files, etc.) that I'd like to keep
but are too big to backup in any practical way.

If I created another partition on the drive and installed XP there could I
then copy all the data files from partition a to b and then eventually
eliminate a? I've not worked with partitions before so am trying to get up
to speed on them.
Click to expand...

Having another partition would help if there is no other feasible or
economic way to copy off those larger files. If you only have a single
drive with a single partition and are talking about dividing it up into
partitions now.... the tools in Windows cannot do this without destroying
data. The single partition would be destroyed. New partitions created. Then
install whatever you want onto each partition.

Third party tools can accomplish this redistribution without loss of data
BUT (don't you hate those)

1)learning how to partition with a brand new software package in the middle
of a "situation" isn't always the best scenario.

2) Things can go wrong, even with the right tools and when following the
partitioning program's directions. Backup is still the safety net.

I think if I were you, I would:

- Install a second hard drive. They're very inexpensive now. Put those
special files that you don't want to lose onto the second drive. Then do a
repair install of Windows, if no improvement go full out for a clean
install.

- Another storage alternative: DVD +RW drives are a good deal at the
moment: 4.7 GB storage per DVD A bit more expensive than hard drives but a
good value.

(If this is not do-able now, may want to at least schedule these as a
future upgrades. I finally have both on my current setup and don't know how
I ever got along without them).

- If a second drive or burner wasn't in the budget, I *might* go ahead and
try a repair install. 99% of the time, everything (data and programs) are
still there when you're through. But there's always that 1% to add clouds
to the horizon...


Info about running a repair install:
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

A great page that gives screen by screen pictures of the dialogs
encountered during a repair install (helps when you hit one of those
ambigous questions setup screens are infamous for) :
http://www.webtree.ca/windowsxp/repair_xp.htm

And a nice concise page that can be printed out as a step by step guide:
http://michaelstevenstech.com/XPrepairinstall.htm

All of the above references end with the advice about reapplying Windows
Updates. If you end up reinstalling, be sure to enable your firewall before
going back online. The last thing that you need after all of this would be
an infection from Blaster and it only takes seconds for it to find an
unprotected machine!

Best of luck to you!
 
Hi Sharon,

A quick note to say that my new system is running like a top and I'm almost
finished transferring my data files over. Patitioning took a bit of fiddling
but so far so good. Thanks for your suggestions.

Cheers,
Stephen
 
Hi Sharon,

A quick note to say that my new system is running like a top and I'm almost
finished transferring my data files over. Patitioning took a bit of fiddling
but so far so good. Thanks for your suggestions.

Cheers,
Stephen
Click to expand...

You're welcome. You had a big project in front of you and can relate to how
much work went into this. Am glad to hear that everything has turned out
well for you.
 
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