Application installation problem

[Steve Campbell]

I'm posting this here because I can't get any solution from teh software
company.

I run and rely on Xara Xtreme Pro graphic software. I've used various
versions for over 10 years and currently run v3.3 very successfully on my
Vista Ultimate 32 bit machine.

I get a number of errors at 99% install: these inform me that the files
which reside in c:/program files/common files/xara are "not found".

When I then try to run the installed program I get an "internal program
error 2625.k.me.ps". If I then try to run v3.3 I get the same program error!

To get back to a working version of v3.3 I've had to do a disk image restore.

I've disabled my AV (AVG Pro), spyware (Spyware Doctor & Windows Defender)
and closed WinPatrol for good measure (it monitors registry access
attempts)... there is nothing there which I could imagine would cause a
problem. I've even installed as an administrator but there's no change in
the errors thrown up.

Thanks for any help.

Steve

 

[Mark L. Ferguson]

Try the install with the install exe file properties set to 'Compatibility
Mode' for XP.
How to troubleshoot issues that may prevent a program from being installed
correctly on a Windows Vista-based computer - compatibility:
http://support.microsoft.com/kb/931361/en-us
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Mark L. Ferguson
..

 

[Steve Campbell]

Just to note for the record:

I solved this after a reply from Xara's Graphics forum, by cancelling the
installation when it came up with the first error message and then
immediately reinstalling over the top again and this time: no error message.

Thanks for your reply.

Steve