When trying to instal Screen Shot Delux 4.0 I get an
application Error that reads-
GLBSSTUB caused an access violation in ntdll.dll at
0x77fsh2ab
Anyone have a solution?
"Glbsstub" is created by some installers during setup and gets placed in a
Temp folder. After setup is done, these temp files are often abandoned and
not deleted.
When you try to install another program, it finds the old "glbsstub" file
and tries to use it. Even though the file name is correct, it does not
contain the exact contents that are needed. Consequently, you get an error.
To avoid this, delete the contents of the Temp folders before starting a
new installation. This will clear out all the leftovers from old
installations and make these folders ready for the new installation.
The default Temp locations in XP are
Windows\Temp
Document and Settings\<logged on account>\Local Settings\Temp
You may need to adjust settings in Folder Options>View to see these
folders. Elect to show hidden and system files and not to hide contents of
system folders.
Leave the Temp folders in place. Just delete the contents (any files and
folders). If you run into a file that won't delete, don't worry about it.
Leave it in place and work around it.
After the Temp folders are cleaned out, try installing the program again.
If you continue to have trouble, contact technical support. I believe this
program is by Broderbund. Check their website for contact info or look
through their online technical resources.
