Application Conflict

  • Thread starter Thread starter Chikky
  • Start date Start date
C

Chikky

Upon rebooting, I receive the following message:

MSMSGS.EXE Application Error

The instruction at "0x5d3793f5" referenced memory
at "0x00000028". The memory could not be "written".

This started happening after I upgraded MSN Messenger 6.1
to 6.2. If I launch Windows Messenger, the entire system
freezes with the only way of quitting the application is
by powering down. This is also affecting one other
application, RealProducer 8.5. Everything else seems to
be working satisfactorilly.

I spoke with MSN people, they said they couldn't help
since MSN is not my ISP. The people at Dell weren't much
help either. I still get the same errors.

I don't know where to go next. I'm suppose to stream
tomorrow and can't launch RealProducer without it failing
or Messenger.

t seems like these two apps tried to write to the same
memory location and now it's corrupt. I know that's not
true but that's the way it seems.

Please help
 
Greetings Chikky,

Do you have Norton Antivirus installed? Recent versions of Norton Antivirus added a new
"instant messaging scanning" feature, which can conflict with Messenger and cause this
behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the
System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options,
then Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
Thanks for responding so quickly. I have Symantec
Antivirus Corporate Edition and Symantec Client Firewall
installed. I have granted access to both MSN Messenger
and Windows Messenger through the firewall.

I still experience the same response with the same error
message.

Got any other ideas???

-----Original Message-----
Greetings Chikky,

Do you have Norton Antivirus installed? Recent versions
Click to expand...
of Norton Antivirus added a new
"instant messaging scanning" feature, which can conflict with Messenger and cause this
behavior. To stop it, open Norton Antivirus (Right-click
Click to expand...
on the Norton Antivirus icon in the
System Tray/Notification Area (by the clock),
Click to expand...
choose 'Open Norton Antivirus'), click Options,
 
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