AOL Download

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Guest

My daughter has downloaded something from AOL and it has caused the computer
not to be able to open files, inlcuding Norton Systems Works. In viewing the
Symantec and Micorsoft sites it talks about a art image vulnerability, but
when I try and download the update to address this vulnerability I cannot get
it to run as well. A have run Spybot and Adware in safe mode as well as anti
virus scan, but also does not seem to help. Any help would be great.
 
Keith said:
My daughter has downloaded something from AOL and it has caused the
computer
not to be able to open files, inlcuding Norton Systems Works. In viewing
the Symantec and Micorsoft sites it talks about a art image vulnerability,
but when I try and download the update to address this vulnerability I
cannot get it to run as well. A have run Spybot and Adware in safe mode as
well as anti
virus scan, but also does not seem to help. Any help would be great.
Click to expand...

Your computer is infected. Do the preparatory steps here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Then run Sysclean or Multi_AV:
http://www.elephantboycomputers.com/page2.html#TrendMicros_Sysclean
http://www.ik-cs.com/multi-av.htm - how to use Dave Lipman's Multi-AV
http://www.ik-cs.com/programs/virtools/Multi_AV.exe - Multi-AV download
http://pcdid.com/Multi_AV.htm - additional Multi_AV instructions

If by "downloaded from AOL" you really meant "AOL Instant Messenger" then
you will probably need to run HijackThis and post your log to one of the
specialty sites listed at the first link (not here, please).

It can be very difficult to remove the latest trojans that come in from kids
clicking on links/programs they get in instant messenging programs. If the
procedures look too complex - and there is no shame in admitting this isn't
your cup of tea - take the machine to a professional computer repair shop
(not your local version of BigStoreUSA).

After you get it all cleaned up, you *and* your daughter need to review the
information at some of these sites:

Safe Hex:

http://www.wilderssecurity.com/showthread.php?t=27971 - So How Did I Get
Infected Anyway?
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://www.claymania.com/safe-hex.html
http://www.aumha.org/a/parasite.htm - The Parasite Fight
http://msmvps.com/blogs/harrywaldron/archive/2006/02/05/82584.aspx - MVP
Harry Waldron - The Family PC - How to stay safe on the Internet
http://www.spywarewarrior.com/rogue_anti-spyware.htm - Eric Howes on Rogue
Antispyware Programs

Malke
 
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