Any Ideas?

  • Thread starter Thread starter Josh
  • Start date Start date
J

Josh

Hi,
I have a customer whos computer started acting funny with
no explenation. While connecting to the internet you can
surf but a brief moment and then you get an RPC error and
it shuts down the entire computer. Other things that are
going on are: it lost a driver for a PCI parrellel port
card and you cannot reinstall the driver, you cannot do a
system restore (I've tried 2 different dates.) I've ran a
full system virus scan the virus definition is current
and nothing came up. Any ideas?

Thank you for your time and help!
Josh
 
You need to go to Windows Update and download the RPC patch that has been
available for several weeks now.

And then you need to update your Anti-Virus software and run a full system
scan. A worm (virus) known by several names (LoveSan, Blaster and
MSBlaster) has infected your computer.

http://www.cert.org/advisories/CA-2003-19.html

Joe
 
Josh;
DISCONNECT the subject computer from any network IMMEDIATELY.

Install or enable a firewall IMMEDIATELY:
http://support.microsoft.com/?kbid=283673

VERY IMPORTANT to repair, closing ports is NOT enough.
Download the patch from the Windows Catalog.
http://support.microsoft.com/?kbid=323166
You want: 823980
You may need to do this at an uninfected computer and burn to CD or
save on floppy.

This is the IMPORTANT fix by Ron Martell:
http://www.bigblackglasses.com/Article.aspx?Article=342

After this is resolved prevent similar occurrences by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Install or enable a firewall.
 
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