antivirus pro 2009

  • Thread starter Thread starter jennifer
  • Start date Start date
J

jennifer

I need serious help
I recieved a message a few days ago " my computer is infected" I believe it
is the antivirus pro 2009. I have installed the windows one care live trial
and scanned and removed everything, so I thought and my internet explorer is
hijacked. Can someone please give me some advice on how I could correct this.
I don't exactly have the means to pay anyone at this time so any advice would
be great.
Thank You
 
jennifer said:
I need serious help
I recieved a message a few days ago " my computer is infected" I believe
it is the antivirus pro 2009. I have installed the windows one care live
trial and scanned and removed everything, so I thought and my internet
explorer is hijacked. Can someone please give me some advice on how I
could correct this. I don't exactly have the means to pay anyone at this
time so any advice would be great.
Thank You
Click to expand...

Your system is infected with a rogue antivirus program. It is called "rogue"
because it pretends to be A Good Guy but is really Evil. Do not pay them!

If you are infected with XP Antivirus or Antivirus 2009/10, here are removal
steps:

http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009

Removal instructions for Antivirus 2009:
http://www.malwarebytes.org/forums/index.php?showtopic=5178

These may work for you and all may be well. However, in many cases the
computer will also be infected with Zlob and/or Vundo trojans and protected
by a rootkit. These machines are extremely difficult to clean.

If your machine is one of these cases, either get guided help at one of the
specialty forums below OR back up your data and do a clean install of
Windows. It is your choice. If you are unsure how to back up your data or
how to do a clean install, you can take your machine to a local computer
professional. I don't recommend using BigComputerStore/GeekSquad types of
places.

PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS.

http://aumha.org/downloads/hijackthis.zip
http://aumha.net/ - Click on the HijackThis forum. Read the announcement and
the stickies *first*.
http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://spywarewarrior.com/viewforum.php?f=5
http://forums.techguy.org/54-security/
http://forums.tomcoyote.org/
http://www.thespykiller.co.uk/index.php?board=3.0
http://forums.subratam.org/index.php?showforum=7

Malke
 
I have already tried to use these sites that you are recomending, however I
am redirected to other adresses instead of the ones that I've initially
typed. Do you know of any way around this?
 
jennifer said:
I have already tried to use these sites that you are recomending, however
I am redirected to other adresses instead of the ones that I've initially
typed. Do you know of any way around this?
Click to expand...

You need to get your tools, updates, and/or guided help from a different,
known-clean computer. The infected machine should *not* be on the Internet
or your Local Area Network in any case.

If you can't do this, then either take the machine to a shop or back up your
data and do a clean install. There really is no magic silver button you can
push to make it all better instantly.

Malke
 
I just cleaned up a computer that was infected with this type of malware that
included a rootkit. The different up-to-date anti-malware detectors I was
using didn't even find half of what I found manually. I had to boot off an
XP installer disc and use DOS commands to find and delete the hidden rootkit
files. I also had to fix the registry and copy back clean system files that
the rootkit modified. This type of work is not easy and you really need to
know what your are doing. Performing a clean install may be the only fix.
If you do a clean install, see if you can backup your data so you copy it
back after the clean install.

Maybe you can boot into "Safe mode with Networking" to access some of those
malware cleaners. The best one I've used of lately is Malwarebytes
http://www.malwarebytes.org/.

"How to Boot to Windows XP Safe Mode"
http://pcsupport.about.com/od/fixtheproblem/ss/safemodexp_2.htm

Good luck.
 
Download the Free Version of Ad-Aware 2008 and scan your PC.
Afterward, restart your computer.
http://www.lavasoft.com/single/trialpay.php


--
Carey Frisch
Microsoft MVP
Windows Desktop Experience

---------------------------------------------------------------------

I need serious help
I recieved a message a few days ago " my computer is infected" I believe it
is the antivirus pro 2009. I have installed the windows one care live trial
and scanned and removed everything, so I thought and my internet explorer is
hijacked. Can someone please give me some advice on how I could correct this.
I don't exactly have the means to pay anyone at this time so any advice would
be great.
Thank You
 
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