antispyware update failing

  • Thread starter Thread starter jwhill
  • Start date Start date
J

jwhill

I got message beta had expired.(Windows Media Center XP
up to date).
downloaded update as suggested.
ran update.
I selected update.
Seemed normal.
tried to run it. Same. EXPIRED.
Tried to uninstall.
Reinstalled.
Still EXPIRED.
Any suggestions?
thanks
jw
 
I had the same problem JW. It appears that once MSAS
expires, it will no longer run at all. That includes the
update feature. Why have an update feature that doesn't
work when the program needs to be updated? I have no
Idea.

You will need to go to microsoft and download the latest
version (file has same name as it did before, btw, so go
ahead and copy over the old one, or rename it if you wish
to keep it)

The expiration message is a bit misleading/confusing...
when it states that you need to "Contact Microsoft", I'm
assuming what they really mean is "Visit microsoft.com to
download the latest version."
 
This is confusing, I agree.

To update the program you either need to respond to the prompt that a new
version is available (which appears as a blue popup from the taskbar) or to
download a new version and run the resultant file. The File, Check for
updates within the program doesn't pull in new version code.

Not sure what all the reasons/intents are here--I chalk it up as another
beta issue, and expect it to go away in beta2.
 
I'm seeing a handful of folks with similar symptoms, but there may well be
multiple possible causes.

One cause of this message in the past has related to non-default settings in
the long and short date formats for the locale. Apparently these can
confuse the date logic in beta1 and make it think it has expired--sometimes
with nonsensical dates listed.

Another cause I can imagine is that the reinstallation/update is not
successfully replacing all the files from the previous install. This is
what I'm inclined to ascribe your problem to.

What version of Windows are you running, and, if XP, is it Home, or
Professional?

Are there multiple Administrator capability accounts?

Can you sign in as an administrator--preferably the same administrator which
originally installed the program--and uninstall Microsoft Antispyware, and
then delete the installation folder and all sub-folders (typically
c:\program files\microsoft antispyware.)

You will lose all customised settings, and access to any quarantined items,
and history.

Then reinstall from the download you made recently.

Let's see if that does the job--if not, we'll need to dig deeper.
 
I'm running XP Pro on the system at work where I had this
problem (More of a glitch really) with admin rights. (No
multiples) I'm running XP Home at home and so far,
haven't even recieved a notice that it needed to be
updated.... maybe it'll pop up when I get home today.

I did notice that after downloading and installing the
update today, (without uninstalling first) the icon was
not appearing in my system tray. After 5 reboots,
checking settings, and running a scan it still didn't
appear, So I uninstalled, then reinstalled, and now the
icon appears. It's magic!

So I'm assuming that if you need to download and install
the update manually, It might be worth the extra 2
minutes to uninstall it first. At least it worked for me.

This probably doesn't help much, but I figured I should
weigh in just in case others have a similar situation.
 
I don't have a sure-fire fix for the icon issue. It both disappears and
appears in ways contrary to the users wishes and UI settings. Both are
bugs, and I don't have permanent fixes for either.

In general, I don't have data indicating that updates are any less
successful than uninstall/reinstalls--so I wouldn't advise in that way
except in cases where there's already a demonstrated problem.
 
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