Another Windows XP update problem

  • Thread starter Thread starter Karen
  • Start date Start date
K

Karen

Good Afternoon,
I'm having another problem with Windows Update. This only
started happening the last few days. When I read the new
updates and click the ''read more'' or ''supported
hardware''nothing happens. A little IE icon flashes on
the toolbar almost like a page or window wants to open
but it doesn't. I don't know know what the problem could
be. Any help would be greatly appreciated.

Thanks in Advance.
 
Karen said:
Good Afternoon,
I'm having another problem with Windows Update. This only
started happening the last few days. When I read the new
updates and click the ''read more'' or ''supported
hardware''nothing happens. A little IE icon flashes on
the toolbar almost like a page or window wants to open
but it doesn't. I don't know know what the problem could
be. Any help would be greatly appreciated.

Thanks in Advance.
Click to expand...

Hello Karen,
Do you have a popup ad remover program (or even if it is a browser add-on), then please close it or disable it.
A browser add-on, such as AdShield, is only the latest current example of a utility causing a blockage.
IF that's what you have, then, add Microsoft update site onto its exclusion list (similar to a safe sites list).

If you have a "security suite" (from one of the antivirus vendors) , please state which maker/version.
Also see if they have a "exclusion" or "safe sites" section.
 
Thank You Maurice. You solved the problem I was having.
It was the pop up blocker causing the problem. I did put
Microsoft Update on the allow list and was able to access
the update information.
-----Original Message-----


Hello Karen,
Do you have a popup ad remover program (or even if it is
Click to expand...
a browser add-on), then please close it or disable it.
A browser add-on, such as AdShield, is only the latest
Click to expand...
current example of a utility causing a blockage.
IF that's what you have, then, add Microsoft update site
Click to expand...
onto its exclusion list (similar to a safe sites list).
If you have a "security suite" (from one of the
Click to expand...
antivirus vendors) , please state which maker/version.
 
Karen said:
Thank You Maurice. You solved the problem I was having.
It was the pop up blocker causing the problem. I did put
Microsoft Update on the allow list and was able to access
the update information.
Click to expand...

Glad you found it. Could you please tell us the name of your popup-ad remover-program?
 
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