Another program trying to access outlook

  • Thread starter Thread starter Scott
  • Start date Start date
S

Scott

I have a user using Outlook 2003. When she goes to type a
new message, a box comes up saying that a program is
trying to access her contact list. How do I find out
which program is trying to access it. We have scanned her
machine for viruses, and she is clean. Someone please
help.

Thanks in advance
 
See if there are any Outlook addins or COM addins running. Tools,
Options, Other tab, Advanced Options, COM AddIns and AddIn Manager. If
so disable them and see if the prompts stop. If so then re-enable them
one at a time until you find the culprit.

If that doesn't reveal anything, is she using some type of custom form
with code in it rather than the standard email form?

Does the same thing happen if her Outlook is opened in safe mode? In
the Start, Run dialog type "outlook.exe /safe" (without the quotes)
and then press Enter.
 
Back
Top