G
Guest
My brother in law was having problems with his computer. So I took a look and
this is what I have so far.
When I run IPCONFIG I get the following message:
An internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additional Information: Unable to query host name
After much searching and trying other fixes I found online, I discovered
that the c:\windows\system32\drivers\tcpip.sys file had been modified by I
assume a virus (size and date were indicators). I replaced both this file
and the one in dllcache with a clean copy. I reboot and networking works
fine. If I reboot a second time I get the above message again and no
network. I looked at the tcpip file again and the size and date are correct
this time. So I replace the file again, reboot and it works. So after the
second reboot things stop working. I ran every virus scan, spyware and root
kit detector I had and it did not really find anything that major. Also when
the networking stops working, the McAfee is also disabled. Looks like a root
kit to me but no indicator from the two scans that I performed.
As a quick fix ( not really quick since I spent 4 hours on it one night) I
wrote a bat file to replace the tcpip.sys file with a clean copy during
system shutdown. But I would like to find the solution instead of doing it
this way.
this is what I have so far.
When I run IPCONFIG I get the following message:
An internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additional Information: Unable to query host name
After much searching and trying other fixes I found online, I discovered
that the c:\windows\system32\drivers\tcpip.sys file had been modified by I
assume a virus (size and date were indicators). I replaced both this file
and the one in dllcache with a clean copy. I reboot and networking works
fine. If I reboot a second time I get the above message again and no
network. I looked at the tcpip file again and the size and date are correct
this time. So I replace the file again, reboot and it works. So after the
second reboot things stop working. I ran every virus scan, spyware and root
kit detector I had and it did not really find anything that major. Also when
the networking stops working, the McAfee is also disabled. Looks like a root
kit to me but no indicator from the two scans that I performed.
As a quick fix ( not really quick since I spent 4 hours on it one night) I
wrote a bat file to replace the tcpip.sys file with a clean copy during
system shutdown. But I would like to find the solution instead of doing it
this way.