an unknown error has occured

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Guest

I have this email in my outbox that displays this 'windows mail encountered
an unexpected problem while displaying this message. check your computer for
low memory or low disk space and try again'
my new pc has neither of these problems and nor can i delete this email from
my outbox list and its preventing me from sending emails, i need help from
someone, anyone, please!
 
First thing is to remove McAfee or Norton AV and antispam from the computer
if they exist. You may need to visit their website to fully uninstall the
product (for Norton see here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039.
Then get something less invasive. There are a number of free
antivirus programs, but with any you have to disable email scanning. See
www.oehelp.com/OETips.aspx#3

You can also try compacting and repairing the database using my WMUtil
program (www.oehelp.com/WMUtil/).

After that, the only solution so far is to wipe out the database. So go to
Tools | Options | Advanced | Maintenance | Store Folder to find the message
store location. Then move everything under that Windows Mail directory to
another directory, so that the Windows Mail directory is completely empty.
Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can use File | Import | Messages and choose WinMail format and
point to the directory to which you moved the files.

steve
 
Drake_78 said:
I have this email in my outbox that displays this 'windows mail encountered
an unexpected problem while displaying this message. check your computer
for
low memory or low disk space and try again'
my new pc has neither of these problems and nor can i delete this email
from
my outbox list and its preventing me from sending emails, i need help from
someone, anyone, please!
Click to expand...

Have you tried marking the message as read and then deleting it? That's
what I've been doing and so far it has always worked. Other things:

Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.
 
i HAVE A BRAND NEW PC WITH VISTA, I LOOKED FOR THE FILES YOU WROTE ABOUT, BUT
THEYRE NOT HERE, AND THE SUGGESTIONS ABOUT DELETING THE EMAIL DON'T HELP
EITHER, IVE ALREADY WROTE THAT I CAN'T DELETE THE EMAIL
 
What files aren't there?

Drake_78 said:
i HAVE A BRAND NEW PC WITH VISTA, I LOOKED FOR THE FILES YOU WROTE ABOUT,
BUT
THEYRE NOT HERE, AND THE SUGGESTIONS ABOUT DELETING THE EMAIL DON'T HELP
EITHER, IVE ALREADY WROTE THAT I CAN'T DELETE THE EMAIL
Click to expand...
 
So read the second two paragraphs and fix your capslock key. It seems to be
stuck. Maybe you should take your keyboard back and have it fixed.

steve
 
Control Panel > Folder Options > View >
"Show hidden files and folders"

Gary VanderMolen
 
Ive read the entirety iof your message and nothing was helpful, nothing is
wrong with my caps key, I chose to write it that way and there's no need to
be rude
 
Thank You Gary for telling me about the hidden files, this is a new PC and I
had no iudea about them, Ive only had MS Windows 98 and 200 b4 and Vista I
have noticed is so different, Ive got the hidden files showing now But I
still can't delete this faulty outgoing message and I still can't send any
emails out
 
When you join a new club or community, whether in real life or online,
you are supposed to read and observe its rules and regulations.
To *not* do so is considered ill-mannered and boorish.
In the Usenet newsgroups like this one it is considered rude to
write in all caps because it is equivalent to shouting instead of
conversing politely.

Gary VanderMolen
 
and Indeed thats why I'm going to tell you to get a life, Im only here to try
and get my problem fixed, not to be berated with smart assed comments from
people who can't take comments as exactky how its written
 
Thanx for not listing any help suggestions, I will see fit to type any way I
need to at the time. Your comment has been noted and reported to the message
board administrators
 
This reply has nothing to do with getting the problem with my email fixed
though thanx for the info, it isn't required.
 
Drake_78 said:
Thank You Gary for telling me about the hidden files, this is a new PC and
I
had no iudea about them, Ive only had MS Windows 98 and 200 b4 and Vista I
have noticed is so different, Ive got the hidden files showing now But I
still can't delete this faulty outgoing message and I still can't send any
emails out
Click to expand...

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.
 
Here is what I did, which may be a bit more lengthy than what most people
need to do due to the Vista user problems my version has. Most people should
be able to go to Computer, C Drive, Users, select their user name, and see
the AppData file from there, and I cannot.

I went to start
in the start search area (just above start) I entered C:\Users\my user
name\AppData\Local\Microsoft\Windows Mail (note that Windows Mail must be
written as two separate words)
I clicked on Windows Mail at the top of the list page
I selected WindowsMail.MSMessageStore and pasted a copy in my documents
(just in case)
then deleted the file
I opened the Backup folder
then Opened the New folder
Deleted the WindowsMail.MSMessageStore in this folder
Closed out of everything and then upon opening Windows Mail it restores
itself and also gives you several "restore" folders under the default folders.
I then proceeded to input my emails into the folders by copy and pasting (I
did notice a note online while searching that stated it is not a good idea to
copy and paste several emails at once as this action can cause another
"ghost" email, it also stated that doing anything too fast can cause this
problem.)

I hope this helps. I am more than happy to save anyone and everyone from
having the problems I've had.
CF
 
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