An incredibly (maybe) stupid question ...

  • Thread starter Thread starter Thierry Hautem-Morissette
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Thierry Hautem-Morissette

I am the very disappointed owner of an HP Pavilion 510n. I have never seen
such an instable Windows before (except ME, which remained on my other
machine about two hours). Now, this is XP. It boots, gives me the blue
screen of death, and I boot again. It works. If I leave it alone for about
half an hour, maybe it will work. Or it will tell me that it has found up to
31 grave errors which have been repaired.

A friend of mine tells me that the Windows CDs are faulty. Is it your
experience?

Now the very stupid (maybe) question: that same friend (a MCSE) has a copy
of XP Tablet. He thinks it might install on my stupid desktop. What do you
think? Has anyone ever tried that?
 
Thierry Hautem-Morissette said:
I am the very disappointed owner of an HP Pavilion 510n. I have never seen
such an instable Windows before (except ME, which remained on my other
machine about two hours). Now, this is XP. It boots, gives me the blue
screen of death, and I boot again. It works. If I leave it alone for about
half an hour, maybe it will work. Or it will tell me that it has found up to
31 grave errors which have been repaired.

A friend of mine tells me that the Windows CDs are faulty. Is it your
experience?

Now the very stupid (maybe) question: that same friend (a MCSE) has a copy
of XP Tablet. He thinks it might install on my stupid desktop. What do you
think? Has anyone ever tried that?
Click to expand...

Your friend should return his MCSE certificate. A tablet version of
XP will not install on a desktop system.

How old is your HP? Is it still under warranty? If so then HP Tech
Support should be your first recourse.

Windows XP is not inherently unstable and your problem description
indicates that there is possibly a hardware problem in your computer.

One essential piece of information that you did not include is the
contents of the BSOD's. Presumably there was some information on
these screens, and most likely this was a STOP error message of some
kind. The contents of these error messages, including all of the
parameter codes, are a direct clue as to the underlying cause of the
problem so if you can provide this information then it should be
possible to give you some specific advice about resolving these
issues.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."
 
Hi Theirry,

Call HP, invoke your warranty. That sort of behavior usually indicates a
hardware problem.

Don't install XP Tablet on your PC.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
Greetings --

If your "friend" were a true MCSE, he'd know better than even
suggesting the one could install a very specialized OEM OS onto any
computer other than the one it which was designed.

I suspect your problem lies not with the OS, but rather with the
defective or substandard hardware on which it was installed. Contact
HP to determine if that specific model pavilion was designed to
support WinXP. If the OS was an OEM installation, insist that HP
honor the warranty and provide you with a working machine.


Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 
HP will not support XP on your computer, unless it was
factory installed by HP...
Use your original setup CD's to reinstall the system that
shipped with the 510n, then check to see if XP is
compatible. You most likely need to update or upgrade
software and hardware to solve your instability problems.

-David
 
I'll bet you allowed your friend, who is not the brightest bulb, work on
your computer.

Now, call HP to get your problem resolved. Keep your dull friend out of the
loop!
 
Your friend is wrong on both counts. Are you sure he is an MSCE? If he is,
then I am truly embarrassed for all of the rest of us who hold that title,
because his gross ignorance reflects poorly on the system that would allow
an idiot such as he to gain an MCSE.
Next, He'll try to tell you (after Tablet does not work), that he "thinks"
that pocketPC 2003 will install on your desktop....


Bobby
 
Thank you, everyone. Yes, he is a MCSE. No, I haven't let him work on my
computer yet. The computer is stupid all by itself.

HP refused to help. They told me to reinstall everything. It didn't work.
They sent me new CDs, it didn't work. After that, they seemed to have
forgotten how to answer the simplest questions.

My next PC will be an IBM.

I'll try to install an OEM copy of XP Pro, then I'll try to look for a
Starfleet Engineer ...
 
By the way, I'd like to say how HAPPY I am to have found you guys/gals. I
have received more info from you than from HP, and I have bought their
computers for yeras now. Not any more. I'm sure that XP is about as good as
everyone says, but I got the proverbial lemon.
 
Thank you, everyone. Yes, he is a MCSE. No, I haven't let him work on
my computer yet. The computer is stupid all by itself.

HP refused to help. They told me to reinstall everything. It didn't
work. They sent me new CDs, it didn't work. After that, they seemed to
have forgotten how to answer the simplest questions.
Click to expand...

HP is obligated to honor their warranty. Don't ask more questions. Ask
for an RMA ( Return Merchandise Authorization ) number so you can return
the system and get on that works or your money back. Don't let them B.S
ypou.

My next PC will be an IBM.
Click to expand...

Better to make your next computer a DIY ( Do it yourself ) or made-to-
order from a small, reputable shop. Small shops have to worry about
Customer Satisfaction then Mass Producers like H.P.
I'll try to install an OEM copy of XP Pro, then I'll try to look for a
Starfleet Engineer ...
Click to expand...

OEM copies are tied to the first system they were installed. So, you
won't be able to install it if it's been used. Also, Many OEM copies are
Machine-specific. They won't instll on a machine unless the machine makes
it's specs.

Better to find a Jr. High or High School student :)



--

David

Programmers write "Help Files" for a reason. use them.

"Due to Viewer dicretion...
Graphic violence is advised"

http://www.HeroicStories.com/
http://www.thisistrue.com/
 
Ooooh no! No DIY for me! I have seven thumbs, and I'm not quite sure what
the three other things are ...

HP doesn't seem to feel obligated to anything. I've dropped the towel on
them. Besides, the warranty is over now ...

I fear that a small shop may not be there next year. IBM will be.

I seem to be confused. By OEM I meant the copy you can buy in the stores.

High school students are fine, but B'Elanna Torres would be
FFFFFFIIIIINNNNNEEEEEE!!!!!!!
 
Ooooh no! No DIY for me! I have seven thumbs, and I'm not quite sure
what the three other things are ...
Click to expand...

Building your own is really easy :)
HP doesn't seem to feel obligated to anything. I've dropped the towel
on them. Besides, the warranty is over now ...
Click to expand...

Was the Warranty over when you first reported the problem? In Calif. and
probably most states, Once you open a warranty ticket on a product. The
warranty goes into hiatus until teh problem is resolved. Meaning, If you
report a problem and it takes 2 weeks to fix, the warranty is extended
two weeks. This is is to prevent the type situtation you appear to be in,
where you report a problem but the warranty runs out before its fix.
I fear that a small shop may not be there next year. IBM will be.
Click to expand...

Understandable. But, there are reputable shops that have been in
busiiness awhile that you can trust. Mainly, you want to stay away from
Branded systems like DELL, HP, Compaq, Packard Bell and shops that carry
them like Best Buy or Circuit City. i don't know where you live or what
is available. but, aoround here we have shops like Microsenter, PC CLub,
And Fry's electronic that will build a system to spec using off-the-shelf
parts rather then the properierty stuff that the Branded systems use. So,
Even if the shop goes out of business. You can take the computer to
another shop and have it fixed.
I seem to be confused. By OEM I meant the copy you can buy in the
stores.
Click to expand...

OEM are versions meant to be installed on a brand new system sold by a
vendor.OEM is also what you get when you buy a computer with XP pre-
loaded. OEM versions have many restrictions. You can buy OEM versions
from stores. But, they are usually sold with some piece of hardware.

Retail versions. Either Full or Upgrades is what you will find on most
store shelves.

OEM is tied to first computer it's installed on. Even if the computer
is physically destroyed. you can not install it on another computer as
per the EULA. OEM also can't do an Upgrade. It's Clean install only and
MS will not support an OEM version without a lare fee. ( $35 per incident
I believe ).

Retial versions can be moved from one machine to another ( though only
one machine at a time ). Retail can either do a clean install, or an
Upgrade install. If you have the Upgrade version, you will need a
qualifiing CD ( Either Win98/98se/ME/NT/Win2K ) Thoug you don't have to
install the older older OS.
High school students are fine, but B'Elanna Torres would be
FFFFFFIIIIINNNNNEEEEEE!!!!!!!
Click to expand...

Sure, And if the power fails. You can do your laundry on her forehead
:)


--

David

Programmers write "Help Files" for a reason. use them.

"Due to Viewer dicretion...
Graphic violence is advised"

http://www.HeroicStories.com/
http://www.thisistrue.com/
 
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