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nick9000

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I’m typing this on my new SM-2232BW Pebble 22" monitor (alright, I’m actually typing on my keyboard but you know what I mean ;))

 When planning to buy the monitor I was worried about dead/stuck dead pixels so I e-mailed Overclockers UK and Amazon asking about their policy on dead/stuck pixels:
Hi,
I'm really interested in the SM-2232BW Pebble 22" monitor, however I'm worried about dead/stuck pixels. What are the chances of getting a unit with dead/stuck pixels and what would be my options if I was unlucky?

Thanks
Nick


 Overclockers replied:
Dear Nick,
we observe the ISO standard please check this out on the internet thank you
Regards,
Click to expand...


Huh? :( In other words, ‘**** off and don’t bother me’

 While Amazon replied
If you purchase an item from us, and it has dead pixels, or develops dead pixels within 1 year of purchase, you can either receive a refund or a replacement (provided we still have the item in stock at the time of defect).

Thank you for contacting [font="]amazon.co.ukhttp://amazon.co.uk/.[/font]
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 So I bought from Amazon…..
 
I have said it before and I will say it again..


Amazon are fantastic and there customer support is legendary...
 
That is reassuring to know from Amazon :) The overclockers reply was a bit disappointing as it doesn't really answer your question at all!
 
Thats reasuring from Amazon, but I see that it is "Dispatched from and sold by Pixmania" with the note "pixmania_uk has not specified their refund and returns policy. Please contact pixmania_uk directly to request a refund or to confirm their specific policies" - so you may need to also ask Pixmania what their policy is.....
 
Adywebb said:
Thats reasuring from Amazon, but I see that it is "Dispatched from and sold by Pixmania" with the note "pixmania_uk has not specified their refund and returns policy. Please contact pixmania_uk directly to request a refund or to confirm their specific policies" - so you may need to also ask Pixmania what their policy is.....
Click to expand...

Well spotted - I guess the Amazon policy only extends to things directly sold by them. At least you were lucky and had no dead pixels (I presume?). :)
 
Ian Cunningham said:
Well spotted - I guess the Amazon policy only extends to things directly sold by them. At least you were lucky and had no dead pixels (I presume?). :)
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Yes, no dead pixels, and yes, the monitor was dispatched by Pixmania, but since I wasn't worried after Amazon's reply.
 
Good to see from amazon, i emailed overclockers, as i didn't realise post was on a strike, and more or less got a sarcastic reply from overclockers, surprised at this as i love using them.
 
I notice you can buy MESH computers through Amazon as well.

Strange that large companies are using Amazon marketplace.

A case of "if you cant beat them - join them"?
 
MESH again?! You got some obssession?

I notice that you can also pick up any PC magazine and it will have an advert for MESH in it; they're just trying to drum up more business, which they desperately need, I wonder why!! Not strange at all
 
I personally love Amazon, great customer service and speedy delivery. I think (I'm not sure though) that Overclockers will only replace a Monitor that has about 3 / 4 dead pixels!!! :confused:
 
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