All of a sudden i cannot send emails but can recieve.

  • Thread starter Thread starter Darren
  • Start date Start date
D

Darren

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
 
To start with, go to Tools, Accounts, select that account, Properties,
Advanced, then uncheck the SSL option. AOL doesn't support it.

Also note that AOL requires your 'From' address to be @aol.com
or @aim.com.
 
I am having the very exact problem- everything I have tried, including
purchasing
Registry Booster has failed- have you had any luck resolving the issue?
 
Hi Gary, Thanks for the reply, unfortunatley still the same probs as SLL was
unchecked and i have .com on the address.
--
rather be playing golf


Gary VanderMolen said:
To start with, go to Tools, Accounts, select that account, Properties,
Advanced, then uncheck the SSL option. AOL doesn't support it.

Also note that AOL requires your 'From' address to be @aol.com
or @aim.com.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Darren said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
.
Click to expand...
 
I'm not sure I understand your responses.
The error message you included clearly shows that the SSL option
was enabled for the outgoing mail server.

Also, using an email address ending in .com is not significant.
In order to use the AOL server the email address used on that account
must end in @aol.com or @aim.com.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Darren said:
Hi Gary, Thanks for the reply, unfortunatley still the same probs as SLL was
unchecked and i have .com on the address.
--
rather be playing golf


Gary VanderMolen said:
To start with, go to Tools, Accounts, select that account, Properties,
Advanced, then uncheck the SSL option. AOL doesn't support it.

Also note that AOL requires your 'From' address to be @aol.com
or @aim.com.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Darren said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
.
Click to expand...
Click to expand...
 
Please copy and paste your error message for proper consideration.


Jack Bills said:
I am having the very exact problem- everything I have tried, including
purchasing
Registry Booster has failed- have you had any luck resolving the issue?

Darren said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected:
Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
Click to expand...
 
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'emails',
Account: 'imap.aol.com', Server: 'smtp.aol.com', Protocol: SMTP, Server
Response: '554 5.7.1 <[email protected]>: Sender address rejected: Access
denied', Port: 587, Secure(SSL): No, Server Error: 554, Error Number:
0x800CCC78


Hi Gary, Still having troubles.
--
rather be playing golf


Gary VanderMolen said:
I'm not sure I understand your responses.
The error message you included clearly shows that the SSL option
was enabled for the outgoing mail server.

Also, using an email address ending in .com is not significant.
In order to use the AOL server the email address used on that account
must end in @aol.com or @aim.com.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Darren said:
Hi Gary, Thanks for the reply, unfortunatley still the same probs as SLL was
unchecked and i have .com on the address.
--
rather be playing golf


Gary VanderMolen said:
To start with, go to Tools, Accounts, select that account, Properties,
Advanced, then uncheck the SSL option. AOL doesn't support it.

Also note that AOL requires your 'From' address to be @aol.com
or @aim.com.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
Click to expand...
.
Click to expand...
 
mine started doing thi yesterday! I cannot get it fixed, if you have any
luck, please let me know! This is my error msg...

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Is this a
fox in our back yard?', Account: 'Jo-Rita Clayton', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 <[email protected]>: Sender
address rejected: Access denied', Port: 587, Secure(SSL): No, Server Error:
554, Error Number: 0x800CCC78
 
I'm having the same problems as of last night. It's worse today. Think maybe
it's a problem with microsoft all of a sudden? Sometimes these things
correct themselves, or at least that's what I've noticed in the recent past.
This isn't the first time I've encountered this problem. I checked my
accounts under tools and my smtp and all is correct.
 
Seems like you are going to have to ask AOL what the situation is.
Perhaps they have migrated the former Netscape users over to AOL email
accounts...?
 
I'm not on AOL and am having the same problem. Has anyone found the answer?
I don't understand why this has happened all of a sudden. An automatic
update of some sort screwing things up???

ERROR MESSAGE [last of several attempts since Fri [2/19]]

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
April S.W.A.T. Project', Account: 'mail.bellsouth.net', Server:
'mail.bellsouth.net', Protocol: SMTP, Server Response: '551 not our
customer', Port: 25, Secure(SSL): No, Server Error: 551, Error Number:
0x800CCC79

Darren said:
Hi Gary, Thanks for the reply, unfortunatley still the same probs as SLL was
unchecked and i have .com on the address.
--
rather be playing golf


Gary VanderMolen said:
To start with, go to Tools, Accounts, select that account, Properties,
Advanced, then uncheck the SSL option. AOL doesn't support it.

Also note that AOL requires your 'From' address to be @aol.com
or @aim.com.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Darren said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
.
Click to expand...
Click to expand...
 
Darren, I solved my same/similar problem by stepping through the online help
instructions for setting up email account provided by my service provider.
In my case that was att but I was surprised how much I had to change under
the 'advance' section. ATT has joined up with YAHOO. I sent out emails Fri
AM, but could send nothing out as of 8 PM Friday until now, except to my own
yahoo & bellsouth [att] accounts..
 
I have had similiar problem, use ATT and went through their steps and still
doesn't work. I also turned off anti-virus and that didn't help. I deleted
account and re-created and same thing.

--
Daryl


DottieA said:
Darren, I solved my same/similar problem by stepping through the online help
instructions for setting up email account provided by my service provider.
In my case that was att but I was surprised how much I had to change under
the 'advance' section. ATT has joined up with YAHOO. I sent out emails Fri
AM, but could send nothing out as of 8 PM Friday until now, except to my own
yahoo & bellsouth [att] accounts..

Darren said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
Click to expand...
 
I just tried going to my server page again, att and I had missed checking one
of the boxes for security. Not sure why it started after it has been working
but I had to change quite a bit also.
Thanks.
--
Daryl


DottieA said:
Darren, I solved my same/similar problem by stepping through the online help
instructions for setting up email account provided by my service provider.
In my case that was att but I was surprised how much I had to change under
the 'advance' section. ATT has joined up with YAHOO. I sent out emails Fri
AM, but could send nothing out as of 8 PM Friday until now, except to my own
yahoo & bellsouth [att] accounts..

Darren said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
Click to expand...
 
I had the same problem since 20.30 on 19/2.
I have just changed my email address in Windows Mail account from
(e-mail address removed) to (e-mail address removed) and everything now works. I made no other
changes. I registered my email address with AOL UK but had always used
(e-mail address removed) without problem until Friday. I can still receive email to
either address.

Alan
 
No, it's not a Microsoft problem. This particular problem is unique
to Netscape and AOL/AIM users. Contact AOL for assistance.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Silky said:
I'm having the same problems as of last night. It's worse today. Think maybe
it's a problem with microsoft all of a sudden? Sometimes these things
correct themselves, or at least that's what I've noticed in the recent past.
This isn't the first time I've encountered this problem. I checked my
accounts under tools and my smtp and all is correct.

Darren said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
Click to expand...
 
If your problem is not related to AOL, it is best to post in a separate
thread. As always, if you want custom help, post your complete
error message.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Daryl said:
I have had similiar problem, use ATT and went through their steps and still
doesn't work. I also turned off anti-virus and that didn't help. I deleted
account and re-created and same thing.

--
Daryl


DottieA said:
Darren, I solved my same/similar problem by stepping through the online help
instructions for setting up email account provided by my service provider.
In my case that was att but I was surprised how much I had to change under
the 'advance' section. ATT has joined up with YAHOO. I sent out emails Fri
AM, but could send nothing out as of 8 PM Friday until now, except to my own
yahoo & bellsouth [att] accounts..

Darren said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

Subject 'emails', Account: 'imap.aol.com', Server: 'smtp.aol.com',
Protocol: SMTP, Server Response: '554 5.7.1 : Sender address rejected: Access
denied', Port: 587, Secure(SSL): Yes, Server Error: 554, Error Number:
0x800CCC78

This is the error message i recieve. Can anyone help. Kind Regards
Click to expand...
Click to expand...
Click to expand...
 
Since the server is rejecting your ability to use it, all you can do
is contact AOL support. In the meantime, do your sending with
AOL webmail.
 
aim server accepts my @netscape.net addres again for sending mai

incoming imap: imap.aim.com port: 14
outgoing smtp: smtp.aim.com port: 58

when outgoing is set to aol.com, it times out when sending (even with 5min timeout setting
incoming works with aol.com or aim.co
 
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