ALL help files throw referenced memory error

  • Thread starter Thread starter Bill Harvey
  • Start date Start date
B

Bill Harvey

I just rebuilt a computer with Win2k. Any time I start a
help file, the error is thrown:

hh.exe - Application Error
.....reference memory.... The memory could not be written.

It happens when any help is started. With Windows help,
it is with the hh.exe, within in ANY other help
application it also happens (IE, Visual Basic, PythonWin,
Visio....).

Anything that uses html help. Clicking/opening a .chm
directly throws the same hh.exe error.

I am running IE6, service pack1.
 
Bill,
I just rebuilt a computer with Win2k. Any time I start a
help file, the error is thrown:

hh.exe - Application Error
....reference memory.... The memory could not be written.

It happens when any help is started. With Windows help,
it is with the hh.exe, within in ANY other help
application it also happens (IE, Visual Basic, PythonWin,
Visio....).
Click to expand...

Here are some things to try:

1) Upgrade the components used to view HTML Help files by applying
Microsoft Critical Update 811630.

http://support.microsoft.com/?kbid=811630

2) Use MJ's Help Diagnostics to check that the help components are
properly installed and registered on your machine.

http://helpware.net/downloads/index.htm#MJs

3) Delete the file hh.dat, which you should find in this directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML Help

This is a database file that saves such session information as the
window position and favorites for the HTML Help viewer. If the file
has been corrupted then .chm files may behave erratically. Windows
will automatically re-create the file when you next open any .chm
file.

4) Empty your Temporary Internet Files directory.
 
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