All FAX printers are Inaccessible

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Guest

Need some brain power from some of you indiduals who do not sleep at night...

When I open the fax console, there are no faxs in the inbox, and there should
be. The message "All FAX printers are Inaccessible" appears at the bottom of
the page. On the Fax printer status page, the status is "Connection error".
The fax transmits and receives just fine, the problem is the fax console log
of transmitted and received faxs is always blank.

I logged in as the domain admin on the client PC, still not luck.
I uninstalled the fax services from the Win xp Pro client , rebooted and
added the serives then added the shared Fax from the list of printers in the
directory. As Issue.
Logged onto anther PC with the clients name and it worked. Just have three
PC's out of 15 that will not allow me to use the Fax Console.
Users of the Fax are power users.

Tied looking in the reg...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
These files are there.
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

I really need some help here...
Kevin...
 
Post the installation sequence for Windows XP, Windows XP Fax, and the
Windows XP Service Packs.
Recognize that Windows XP Fax only functions correctly under admin logons
and the LocalSystem account.
 
Not sure what you are asking me for.
I logged in under the admin account as these workstaions are part of a
domain. Still no luck. Other workstations work fine.
What installations files are you looking for and where are they located?

Thnak you for your help...

Russ Valentine said:
Post the installation sequence for Windows XP, Windows XP Fax, and the
Windows XP Service Packs.
Recognize that Windows XP Fax only functions correctly under admin logons
and the LocalSystem account.
--
Russ Valentine
[MVP-Outlook]
Kevin said:
Need some brain power from some of you indiduals who do not sleep at
night...

When I open the fax console, there are no faxs in the inbox, and there
should
be. The message "All FAX printers are Inaccessible" appears at the bottom
of
the page. On the Fax printer status page, the status is "Connection
error".
The fax transmits and receives just fine, the problem is the fax console
log
of transmitted and received faxs is always blank.

I logged in as the domain admin on the client PC, still not luck.
I uninstalled the fax services from the Win xp Pro client , rebooted and
added the serives then added the shared Fax from the list of printers in
the
directory. As Issue.
Logged onto anther PC with the clients name and it worked. Just have
three
PC's out of 15 that will not allow me to use the Fax Console.
Users of the Fax are power users.

Tied looking in the reg...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
These files are there.
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

I really need some help here...
Kevin...
Click to expand...
Click to expand...
 
What Windows XP service packs have bean installed on these machines and was
the Fax service installed before or after the service packs?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Kevin said:
Not sure what you are asking me for.
I logged in under the admin account as these workstaions are part of a
domain. Still no luck. Other workstations work fine.
What installations files are you looking for and where are they located?

Thnak you for your help...

Russ Valentine said:
Post the installation sequence for Windows XP, Windows XP Fax, and the
Windows XP Service Packs.
Recognize that Windows XP Fax only functions correctly under admin logons
and the LocalSystem account.
--
Russ Valentine
[MVP-Outlook]
Kevin said:
Need some brain power from some of you indiduals who do not sleep at
night...

When I open the fax console, there are no faxs in the inbox, and there
should
be. The message "All FAX printers are Inaccessible" appears at the
bottom
of
the page. On the Fax printer status page, the status is "Connection
error".
The fax transmits and receives just fine, the problem is the fax
console
log
of transmitted and received faxs is always blank.

I logged in as the domain admin on the client PC, still not luck.
I uninstalled the fax services from the Win xp Pro client , rebooted
and
added the serives then added the shared Fax from the list of printers
in
the
directory. As Issue.
Logged onto anther PC with the clients name and it worked. Just have
three
PC's out of 15 that will not allow me to use the Fax Console.
Users of the Fax are power users.

Tied looking in the reg...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
These files are there.
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

I really need some help here...
Kevin...
Click to expand...
Click to expand...
Click to expand...
 
SP1 are on the 3 workstations.

Kevin said:
Not sure what you are asking me for.
I logged in under the admin account as these workstaions are part of a
domain. Still no luck. Other workstations work fine.
What installations files are you looking for and where are they located?

Thnak you for your help...

Russ Valentine said:
Post the installation sequence for Windows XP, Windows XP Fax, and the
Windows XP Service Packs.
Recognize that Windows XP Fax only functions correctly under admin logons
and the LocalSystem account.
--
Russ Valentine
[MVP-Outlook]
Kevin said:
Need some brain power from some of you indiduals who do not sleep at
night...

When I open the fax console, there are no faxs in the inbox, and there
should
be. The message "All FAX printers are Inaccessible" appears at the bottom
of
the page. On the Fax printer status page, the status is "Connection
error".
The fax transmits and receives just fine, the problem is the fax console
log
of transmitted and received faxs is always blank.

I logged in as the domain admin on the client PC, still not luck.
I uninstalled the fax services from the Win xp Pro client , rebooted and
added the serives then added the shared Fax from the list of printers in
the
directory. As Issue.
Logged onto anther PC with the clients name and it worked. Just have
three
PC's out of 15 that will not allow me to use the Fax Console.
Users of the Fax are power users.

Tied looking in the reg...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
These files are there.
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

I really need some help here...
Kevin...
Click to expand...
Click to expand...
Click to expand...
 
Correction SP1 is on one worstations and just XP on the other two.
There is an issues with sp2 and there POS software.

Hal Hostetler said:
What Windows XP service packs have bean installed on these machines and was
the Fax service installed before or after the service packs?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Kevin said:
Not sure what you are asking me for.
I logged in under the admin account as these workstaions are part of a
domain. Still no luck. Other workstations work fine.
What installations files are you looking for and where are they located?

Thnak you for your help...

Russ Valentine said:
Post the installation sequence for Windows XP, Windows XP Fax, and the
Windows XP Service Packs.
Recognize that Windows XP Fax only functions correctly under admin logons
and the LocalSystem account.
--
Russ Valentine
[MVP-Outlook]
Need some brain power from some of you indiduals who do not sleep at
night...

When I open the fax console, there are no faxs in the inbox, and there
should
be. The message "All FAX printers are Inaccessible" appears at the
bottom
of
the page. On the Fax printer status page, the status is "Connection
error".
The fax transmits and receives just fine, the problem is the fax
console
log
of transmitted and received faxs is always blank.

I logged in as the domain admin on the client PC, still not luck.
I uninstalled the fax services from the Win xp Pro client , rebooted
and
added the serives then added the shared Fax from the list of printers
in
the
directory. As Issue.
Logged onto anther PC with the clients name and it worked. Just have
three
PC's out of 15 that will not allow me to use the Fax Console.
Users of the Fax are power users.

Tied looking in the reg...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
These files are there.
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

I really need some help here...
Kevin...
Click to expand...
Click to expand...
Click to expand...
 
So none has SP2, right?
And you're saying that even logging on with admin privileges, the Fax
Printer is still inaccessible?
I've not seen anything similar as long as those reg keys are used for the
RPC Client Protocols.
--
Russ Valentine
[MVP-Outlook]
Kevin said:
SP1 are on the 3 workstations.

Kevin said:
Not sure what you are asking me for.
I logged in under the admin account as these workstaions are part of a
domain. Still no luck. Other workstations work fine.
What installations files are you looking for and where are they located?

Thnak you for your help...

Russ Valentine said:
Post the installation sequence for Windows XP, Windows XP Fax, and the
Windows XP Service Packs.
Recognize that Windows XP Fax only functions correctly under admin
logons
and the LocalSystem account.
--
Russ Valentine
[MVP-Outlook]
Need some brain power from some of you indiduals who do not sleep at
night...

When I open the fax console, there are no faxs in the inbox, and
there
should
be. The message "All FAX printers are Inaccessible" appears at the
bottom
of
the page. On the Fax printer status page, the status is "Connection
error".
The fax transmits and receives just fine, the problem is the fax
console
log
of transmitted and received faxs is always blank.

I logged in as the domain admin on the client PC, still not luck.
I uninstalled the fax services from the Win xp Pro client , rebooted
and
added the serives then added the shared Fax from the list of printers
in
the
directory. As Issue.
Logged onto anther PC with the clients name and it worked. Just have
three
PC's out of 15 that will not allow me to use the Fax Console.
Users of the Fax are power users.

Tied looking in the reg...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
These files are there.
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

I really need some help here...
Kevin...
Click to expand...
Click to expand...
Click to expand...
 
Correct...
- None have SP2
- Yes, even logged in under Admin fax printers are Inaccessible.

Russ Valentine said:
So none has SP2, right?
And you're saying that even logging on with admin privileges, the Fax
Printer is still inaccessible?
I've not seen anything similar as long as those reg keys are used for the
RPC Client Protocols.
--
Russ Valentine
[MVP-Outlook]
Kevin said:
SP1 are on the 3 workstations.

Kevin said:
Not sure what you are asking me for.
I logged in under the admin account as these workstaions are part of a
domain. Still no luck. Other workstations work fine.
What installations files are you looking for and where are they located?

Thnak you for your help...

:

Post the installation sequence for Windows XP, Windows XP Fax, and the
Windows XP Service Packs.
Recognize that Windows XP Fax only functions correctly under admin
logons
and the LocalSystem account.
--
Russ Valentine
[MVP-Outlook]
Need some brain power from some of you indiduals who do not sleep at
night...

When I open the fax console, there are no faxs in the inbox, and
there
should
be. The message "All FAX printers are Inaccessible" appears at the
bottom
of
the page. On the Fax printer status page, the status is "Connection
error".
The fax transmits and receives just fine, the problem is the fax
console
log
of transmitted and received faxs is always blank.

I logged in as the domain admin on the client PC, still not luck.
I uninstalled the fax services from the Win xp Pro client , rebooted
and
added the serives then added the shared Fax from the list of printers
in
the
directory. As Issue.
Logged onto anther PC with the clients name and it worked. Just have
three
PC's out of 15 that will not allow me to use the Fax Console.
Users of the Fax are power users.

Tied looking in the reg...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
These files are there.
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

I really need some help here...
Kevin...
Click to expand...
Click to expand...
Click to expand...
 
Windows XP prior to either SP1 or SP2 was surfeit to a Condition where
Certain registry
keys on which Fax depends can be wiped out by certain update or repair
operations in XP and causes this behavior. SP1 and SP2 fixe the problem.
Alternatively:

1. Save the attachment to this post (or paste the text between dashed lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
-------------------------------------

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Kevin said:
Correction SP1 is on one worstations and just XP on the other two.
There is an issues with sp2 and there POS software.

Hal Hostetler said:
What Windows XP service packs have bean installed on these machines and
was
the Fax service installed before or after the service packs?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Kevin said:
Not sure what you are asking me for.
I logged in under the admin account as these workstaions are part of a
domain. Still no luck. Other workstations work fine.
What installations files are you looking for and where are they
located?

Thnak you for your help...

:

Post the installation sequence for Windows XP, Windows XP Fax, and the
Windows XP Service Packs.
Recognize that Windows XP Fax only functions correctly under admin
logons
and the LocalSystem account.
--
Russ Valentine
[MVP-Outlook]
Need some brain power from some of you indiduals who do not sleep at
night...

When I open the fax console, there are no faxs in the inbox, and
there
should
be. The message "All FAX printers are Inaccessible" appears at the
bottom
of
the page. On the Fax printer status page, the status is "Connection
error".
The fax transmits and receives just fine, the problem is the fax
console
log
of transmitted and received faxs is always blank.

I logged in as the domain admin on the client PC, still not luck.
I uninstalled the fax services from the Win xp Pro client , rebooted
and
added the serives then added the shared Fax from the list of
printers
in
the
directory. As Issue.
Logged onto anther PC with the clients name and it worked. Just
have
three
PC's out of 15 that will not allow me to use the Fax Console.
Users of the Fax are power users.

Tied looking in the reg...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
These files are there.
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

I really need some help here...
Kevin...
Click to expand...
Click to expand...
Click to expand...
 
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