Becky
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I saw in the news today that Facebook are launching chatbots for businesses in Messenger. They already have some businesses on board who will start using the chatbots for things like customer service and taking bookings/orders.
I can't make up my mind what I think about this! On the one hand, I suppose it makes sense to automate certain functions where a person is clearly not needed. But when it comes to customer service, can an AI chatbot have the same amount of tact and common sense as a person? On the other hand, I suppose when you consider how bad the some customer service of some businesses is then I guess maybe the answer is yes!
http://techcrunch.com/2016/04/12/agents-on-messenger/
I can't make up my mind what I think about this! On the one hand, I suppose it makes sense to automate certain functions where a person is clearly not needed. But when it comes to customer service, can an AI chatbot have the same amount of tact and common sense as a person? On the other hand, I suppose when you consider how bad the some customer service of some businesses is then I guess maybe the answer is yes!
http://techcrunch.com/2016/04/12/agents-on-messenger/