After reinstall, XP won't let me install the modem

  • Thread starter Thread starter Derek D.
  • Start date Start date
D

Derek D.

A lightening strike the other day apparently burned out my
modem. Before realizing this, I reinstalled XP onto my
computer, now the connection to my ISP is gone from the
settings and when I use the wizard - if I use the ISP
disk, nothing happens, if I try and manually configure the
connection, the option to use a dial-up modem is grayed
out and the only option given is a network connection. I
do have a network card in the computer, but no conflicts
are shown in the system.

Any help available here? Thanks
 
quoted from http://www.ChicagoTech.net
Connect using a dial-up modem or VPN option in the New Connection Wizard is
unavailable (gray out)
SYMPTOMS:
1) After installed SP1 for XP and then use the System Restore feature to
restore Windows to a state before the installation of the service pack.
2) After upgraded your computer to XP Pro from Win98, ME and XP Home. You
may experience the following symptoms: a) The Connect using a dial-up modem
or VPN option in the New Connection Wizard is unavailable (gray out). b) The
Network Connections folder is empty. c) ICS and ICF services do not start
because of a dependency failure. d) In the Event Viewer, you may get Event
ID: 7023, Event ID: 20035 or error 5 with Access is denied, Remote Access
Connection Manager failed to start because it could not create buffers or
Could not start the Remote Access Connection Manager service on Local
Computer.
Resolution: 1) To resolve this problem, reinstall SP1 for Windows XP. 2)
Delete the NextID value
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\
NextID, and then restart the computer. 3) Delete the Telephony key
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony.

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Robert Lin, MS-MVP, MCSE & CNE
Windows & Network Support, Tips and FAQs on http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.
 
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