After Outlook 2003 reinstall, can't add account to send/receive

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Guest

To All:

After giving Outlook2007Beta2 a rather crash-ridden try, I've reinstalled
Outlook 2003. However, upon reinstall, I noticed that the send/receive
button was missing. I also noticed that one of my two e-mail accounts (an
IMAP one; the other is a POP) was not displaying in the folder list--even
though it was listed in my accounts page, with all settings correct.

Deciding I might be able to kill two birds with one stone, I deleted the
account, closed Outlook, re-opened it, set up a "new" account (containing the
same settings as the previous), and all seemed to be well. Except for the
fact that the folder still doesn't show up in the Folder list. And I can't
add it from the Send/Receive settings menu, either: once I select it to be
included in the send/recieve group, and then click on "ok" to finish, the
menu just sits there doing nothing. To get back to Outlook03, I have to
cancel out of the send/receive settings menu--but this, of course, cancels
the addition of the IMAP account to the list as well. Proving this, an
F9-initiated send/receive only does so for my POP account--which has been
acting fine the whole time.

So, any suggestions from folks out there about a setting or change I might
need to make to Outlook2003 after reinstallation following an Outlook2007
install/uninstall that might solve--or even just work around--this set of
issues? I appreciate your time and attention to these question, and hope
I've given you enough information to make a reasonable stab at an answer
(speaking of which, the machine itself is a P3, 1.0Ghz, 384meg, running XPpro
SP2--and the Outlook2003 is running all updates as well). Of course, if you
have any questions or suggestions, please post them here, and I will respond
as quickly as possilbe. Thanks in advance, and I look forward to your
replies. All the best.

Sincerely,
Dahron Johnson
Vanderbilt Divinity School
Nashville, TN
 
Mittu:

Thank you for your quick response. Unfortunately, the suggestions there do
not seem to have alleviated the problem. So you know what steps I took, I
checked the settings and account information for each Mail profile listed
(there were a total of 15: "Dahron Johnson," "Microsoft Outlook," "Microsoft
Outlook Internet Settings," and "PstloadTmp000-012") and made sure that each
was correct and connected with the appropriate .pst file and profile (except
for the string of tmp ones). I then created a new profile--though it seemed
a bit redundant--with all the same settings, saved it, and restarted
Outlook2003. This, it turns out, only made things worse. Not only did the
IMAP account still refuse to appear, but I could not even initiate a F9
send/receive of the POP account. I then closed Outlook, reopened Mail, and
set it to prompt me for a profile when I opened the program, so that I could
go through each to find if any of them worked. Only the "Microsoft Outlook
Internet Settings" mail profile would allow a send/receive--and of course,
even then, only of the POP account.

Two other odd things I noticed in the interim: First, in going through each
of the mail profiles, I noticed that when loading the partially functional
"Microsoft Outlook Internet Settings" profile--and only this profile--will I
see the send/receive button start to load, but then disappear. In a
non-delivery related matter, I cannot seem to find a "rules" menu
anymore--either by right-clicking on a message, or through the nomal menu bar
options.

In any case, I appreciate your reply, Mittu, and I'm sorry that it was not
as useful as both you and I hoped. Of course, if you or any others have any
questions or suggestions, I am always happy to hear them and try them out.
All the best, and I look forward to further replies. All the best.

Sincerely,
Dahron Johnson
Vanderbilt Divinity School
Nashville, TN
 
Hi,

Since we are working with a lot of profiles in Outlook, try running a search
for *.srs files in your computer. You will find files related with the
profile names with the same extension. Try renaming the needed ones to .old
and restart Outlook in the same profile. It could happen if the srs files are
corrupted.

Mittu
 
To Mittu, To All:

Thank you for your continued suggestions. I must admit that while your
suggestions did not work immediately, I used them to "clean the slate," as it
were, when I decided to completely uninstall all Office2007 and Office2003
files, then reinstall Office2003 as cleanly as I could. In doing this and
renaming the .srs files, this reinstallation seems to have restored all
functionality. So, Im not sure which helped the most: removing all remnants
of 2007, doing a reinstall of 2003, or renaming the srs files--but some
combination thereof worked.

Again, thanks for your help--hopefully, I won't need it again soon. All the
best.

Sincerely,
Dahron Johnson
Vanderbilt Divinity School
Nashville, TN
 
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