After being shipped...system won't power up

  • Thread starter Thread starter Dave
  • Start date Start date
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Dave

I built a system for a customer and shipped it to her. When the system
arrived...no was no visible damage to the boxes and everything looked
to be in order.

The problem is that there is no power getting to the motherboard. When
the power switch on the power supply is turned on, the stand-by power
LED on the motherboard does not light. I have had her check all the
motherboard connections and everything seems to be tight. We have
verified the outlet that she is using, switched power cords but
nothing works.

I have an idea that I wanted to run by the group to see if anyone
agrees with it. The system was built in Florida and shipped to New
Hampshire where it sat out in the cold (about 10 degrees) for several
hours on her front porch. It was about 24 hours later that the system
was unboxed and setup. I'm wondering if condensation could be a
concern here. I have told her to leave the case open and let it sit
another day. We will try to power up again tonight.

This may be a shot in the dark but I'm about out of ideas. The system
is built with very good componants so I'm not sure which way to turn.
Any help?

Note: Prior to shipping this system was run for a solid week with many
shutdowns and restarts...never any problem.

Motherboard: Asus P4P800 Deluxe
Power: Antec SL450
Case: Enermax Metal Mid-Tower
 
Dave said:
I built a system for a customer and shipped it to her. When the system
arrived...no was no visible damage to the boxes and everything looked
to be in order.

The problem is that there is no power getting to the motherboard. When
the power switch on the power supply is turned on, the stand-by power
LED on the motherboard does not light. I have had her check all the
motherboard connections and everything seems to be tight. We have
verified the outlet that she is using, switched power cords but
nothing works.

I have an idea that I wanted to run by the group to see if anyone
agrees with it. The system was built in Florida and shipped to New
Hampshire where it sat out in the cold (about 10 degrees) for several
hours on her front porch. It was about 24 hours later that the system
was unboxed and setup. I'm wondering if condensation could be a
concern here. I have told her to leave the case open and let it sit
another day. We will try to power up again tonight.

This may be a shot in the dark but I'm about out of ideas. The system
is built with very good componants so I'm not sure which way to turn.
Any help?

Note: Prior to shipping this system was run for a solid week with many
shutdowns and restarts...never any problem.

Motherboard: Asus P4P800 Deluxe
Power: Antec SL450
Case: Enermax Metal Mid-Tower
Click to expand...

Could it be something as simple as the master power switch on the rear is in
the off position? (happened to me once)
 
The problem is that there is no power getting to the motherboard. When
the power switch on the power supply is turned on, the stand-by power
LED on the motherboard does not light. I have had her check all the
motherboard connections and everything seems to be tight. We have
verified the outlet that she is using, switched power cords but
nothing works.

I have an idea that I wanted to run by the group to see if anyone
agrees with it. The system was built in Florida and shipped to New
Hampshire where it sat out in the cold (about 10 degrees) for several
hours on her front porch. It was about 24 hours later that the system
was unboxed and setup. I'm wondering if condensation could be a
concern here. I have told her to leave the case open and let it sit
another day. We will try to power up again tonight.
Click to expand...

I doubt condensation is your problem. The temps should have equalized long
before the computer hit your customer's doorstep.

Did you have her check the power switch on the power supply? May have been
pressed while unpacking the computer.
 
I wish it were that simple...I tried that.

Patch said:
Could it be something as simple as the master power switch on the rear is in
the off position? (happened to me once)
Click to expand...
 
I built a system for a customer and shipped it to her. When the system
arrived...no was no visible damage to the boxes and everything looked
to be in order.

The problem is that there is no power getting to the motherboard. When
the power switch on the power supply is turned on, the stand-by power
LED on the motherboard does not light. I have had her check all the
motherboard connections and everything seems to be tight. We have
verified the outlet that she is using, switched power cords but
nothing works.

I have an idea that I wanted to run by the group to see if anyone
agrees with it. The system was built in Florida and shipped to New
Hampshire where it sat out in the cold (about 10 degrees) for several
hours on her front porch. It was about 24 hours later that the system
was unboxed and setup. I'm wondering if condensation could be a
concern here. I have told her to leave the case open and let it sit
another day. We will try to power up again tonight.

This may be a shot in the dark but I'm about out of ideas. The system
is built with very good componants so I'm not sure which way to turn.
Any help?

Note: Prior to shipping this system was run for a solid week with many
shutdowns and restarts...never any problem.

Motherboard: Asus P4P800 Deluxe
Power: Antec SL450
Case: Enermax Metal Mid-Tower
Click to expand...

Do you guys have fuses in the plugs that connect to the wall socket,
like in Ireland and UK. Just a thought!

marcu
 
Most likely, some uncaring goof at the shipping company dropped it. Did
she get the shipping insurance? I bought my sister a DVD player for
Christmas last year. I took it to the local post office. I told him it
was a DVD player, bought insurance on it, and he saw about 10 "Fragile"
warnings on it. After putting postage on it he walked over to where the
cart was and literally dropped it from 4 feet in the air onto the cart! I
chewed his dumbass out for 2 minutes. His defense? "you bought the
insurance, so why are you worried?" My point is: if they'll do this to
your packages in front of you; just imagine what they do to them behind
closed doors.
 
Some Power supplies have a switch to allow either 120 volts or 240 volts. If
this switch is in the 240v. position and plugged into 120v. receptacle, the
board won't function. It will not be harmed either. I would check this
switch.
 
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